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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Activation issue - Can call, can't receive calls

I arrive from Chatr and I tried to port my number. When I look at my phone number in my phone settings, it's the right number. When I call another phone, it displays the right number. But I still can't receive any calls, it goes directly to voicemail...

Re: [Issue Resolved] Payment and activation bug

I've set up a new account/attempting to activate a SIM with a plan and it is telling me to contact PM. I actually ported a number from another provider and just want to pay, but it won't allow me. It's the same method that I use for my regular plan. ...

Contact moderators: As solution

I have noticed and others have commented on that community members responding to posts asking for help with phones/accounts etc... that often the first response is "Contact the moderators they will fix it for you." Public mobile is set up online with...

Website error when trying to port number

Hello, I just activated my line a few hours ago (I got assigned a new number) and am now trying to port my number from Freedom using online self-service. After I enter my phone number in the "change my number" screen, I get a generic error message sa...

Resolved! My login has been disabled...

I was once part of Public Mobile and got transferred to Koodo once our plan was canceled. Now I'd like to consider moving back to PM, but when I try to log into my account, it says "Sorry ,your login has been disabled. Please visit the online Commun...

porting a Koodos number

I activated and paid for my Public Mobile account on Monday, Spet. 30. and immediately contacted a Moderator to port my number from Koodos. THe Moderator replied and said that it would be ported on Thursday, Oct. 3 after 4 PM as per my request to wai...

Resolved! Facebook won't install

I'm a new user but it's been four 4 hours since I activated and Facebook won't install. says oops something went wrong, try again later.

Data Not Working

Hi, My data stopped working yesterday but calling and sms seems to work fine. I have redone the APN setup multiple times now but it still doesn't work. I also just made sure my plan is active (I have autopay setup). Please help! Thanks

Resolved! Re: Changing phone number question

Hi:I want to move my old number from PC Mobile over to Public Mobile. I went to the Wow Boutique and they gave me a new number. When I go to the Self Serve and try to enter switching an existing number over it won't let me and asks me to contact the ...

cant make or receive calls

I cant make or receive calls since yesterday.When I'm trying to make a call it says: "you dont have an active long disatnce add on!!! and this call is not covered by your plan!" I'm on Auto payment and I could call the same numbers every day.

US roaming did not work

Hi therewe bought the add-on for US roaming talk and text and it didn't work!!! We were only across the border for 2 days and we couldn't get it to work. Can you please refund the $15. This was for the time period of Sep 30-Oct 3. thank you!

Resolved! Setting up voicemail

Does setting up your voice use any of the minutes on your plan?

Wrong email address on phone set up

I referred a friend to PM and on registration at Walmart a digit was missed on the email address. How can that be corrected? Thanks.

Resolved! my data is not working :(

Hi teamcurrently I was activating public mobile which is unlimited t&t with 500mb+500mb data.I already checked APN but still not working.T&T are working well. I dont know what happend.Please check my data statusthanks

Resolved! Plans

Hi. I am comparing the Public phone plans and have a couple questions:- Does the "unlimited" talk and text in the $60 plan include long distance (so that there is no long-distance add-on required)?- Why do the $25 thru $50 plans have Unlimited INter...

Resolved! $10 plan

no $10 plan listed today - is it gone forever? I was attracting a lot of interest for using it in smart watches

Resolved! Changing plans

I changed my plan on Sept 16th to the $60 US Roaming plan. I went to the US a weekend in Sept and now I'm going to the US this upcoming weekend. How can I see how much US roaming data I have left for this week's trip?

Outside of Ontario network issue

Post moved to Plans and addons by StoneChucker.

Resolved! Outside of Ontario network issue

Hi When we travel outside of Ontario is the network speed decrease or we can use LTE as it states in our monhtly package? Are there any other additional sms,call charges? Thank you

Autopay payment

Dear Sir or MadamI have set the Autopay and there is a task for my bank account that the pre-authorized payment must exceed $50. Now there's $10 balance in my SIM card and Plan for 30days is $40. And I found add-on need to purchase immediately. So ar...

No Service in Kamloops

I'm receiving a "no service" notification on my iPhone. Account is in good standing (zero balance owing) and I've already tried rebooting. What's going on?

Stonewalling

Being fed up with poor service, I am trying to leave public mobile but after many delays and push off, they refuse to release the number. how do I get my number.

No Service

Me and my wife are experiencing "No service." Both of our accounts are in good standing. What's the problem?

Invalid SIM card

I am trying to set up my account online and I keep getting an invalid SIM card message. Do I need to go back to the store to fix this? I have already tried several times, logged out, refreshed, etc.

Resolved! Special Offer! $25 for 500 MB + 500 MB AutoPay Bonus

Special Offer! $25 for 500 MB + 500 MB AutoPay Bonus Does this plan have canada wide minutes and canada wide data? Are all new plans Canada wide?

Resolved! Promo Data and Switching Plans > will I lose my promo data?

Hi All Just a quick question related to the promo data that I recently received in my account. I am due to be switching plans (moving up to a better-different PM plan) very soon and I am just wondering if the recent promo data that I received will re...

No connection

I bought. A $10 public Mobile SIM card I followed all the instructions and now my account is active. my new Motorola G6 play cell phone does not recognize that there is a SIM card or a network. I have been trying for 4 days now. I went to a kiosk whe...

Payment

Why did my credit card gor charge for month of september when i didnt sing for auto pay?I need to cancel/close this account since i dnt needed for october. How do i do that and get money back if possible? Thank You

Resolved! 2gb bonus with 60 plan

I'm asking for a friend who is considering. She's looking for 10g plan. Now I know that this one has 2gig I suspect USA only, but I'm hoping it's North America so it can be used in Canada as well. Can anybody confirm? I suspect it will show up as 2g ...

Resolved! Using phone in the USA

I'm on the $40 plan and I'm going to the USA for 2 weeks this month - do I buy the $15 international add-on in order to be able to make calls when I am there? What happens with data roaming? Thanks, Sarah

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