Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13665 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25014 Views
  • 183 replies
  • 26 Bravos

Samsung S7 on PM

I see Samsung S7 phones at Costco for just under $900.00 + tax, unlocked. Will I have any problem moving my PM account over to this phone or will I end up with a camera that won't phone, Will my Note II mini SIMS card be compatible.Does anyone know o...

DvAbCanEh by Great Citizen / Super Citoyen
  • 557 Views
  • 4 replies
  • 0 Bravos

Resolved! What A Wonderful Company We Are All Lucky To Be A Part Of

So today I am writing to you all not about a complaint, or an issue, or a review, nor most things people tend to post about in this section. I am writing to you instead, mid-episode of Daredevil, to talk about what a wonderful evening I had at the Pu...

P60322-225618.jpg
kutzki by Model Citizen / Citoyen Modèle
  • 3277 Views
  • 49 replies
  • 18 Bravos

Unauthorized credit card charges for Mobile Protection Plan

I have only recently discovered that since July 2015 my credit card has beed charged monthy for some sort of mobile protection plan. The transaction code appears as:ESH*ESH*MOBILE PROTECT 855-562-1955 ON A quick internet search reveals that I am one ...

pissedoff by Great Neighbour / Super Voisin
  • 28563 Views
  • 14 replies
  • 0 Bravos

Resolved! Unable to send MMS - Picture Messages

Hi All, Initially I thought this is just my phone, but this also happens with my wife. I've checked this thread also:http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Unable-to-send-or-receive-picture-message-MMS/td-p/80 ... and apparently,...

beehjae by Great Citizen / Super Citoyen
  • 2019 Views
  • 12 replies
  • 0 Bravos

Resolved! International texting confusion?

I was reading "Incessant texts from 611" thread started by @bradp36 and was confused by the content of the error text he was getting from PM, namely "Sorry, we do not offer text messaging outside of Canada at this time"... If I go to the Plans page, ...

JaK by Deputy Mayor / Adjoint au Maire
  • 3226 Views
  • 13 replies
  • 1 Bravos

Resolved! Inbound calls from the U.S. ?

Hi All, Would someone be able to tell me... if my plan is: province wide call / text... if someone from the U.S. would attempt to call my number (inbound call), would I be able to receive it? Would the call be rejected? Would it go to voicemail? Plea...

beehjae by Great Citizen / Super Citoyen
  • 1240 Views
  • 5 replies
  • 0 Bravos

Resolved! Unable to receive incoming calls :(

Hi All, I have transferred my wife's phone number to public mobile. I filled out the online activation form and went through the steps... so far no errors. * Our credit card is charged, seems to have went through fine.* Data looks okay* Inbound / Out...

beehjae by Great Citizen / Super Citoyen
  • 1683 Views
  • 6 replies
  • 0 Bravos

Cerberus - Anti Theft app for Android

Hi Fellas, Because i am a Good Citizen, i thought i will yet again live up to the title and recommend this wonderful app i came across for the benefit of all the PM Android users. It is called "Cerberus Anti Theft" and its available on Google Play st...

crazyfrog by Model Citizen / Citoyen Modèle
  • 1884 Views
  • 7 replies
  • 1 Bravos

Making SIM Cards available for free of cost at outlets

I see PM offers the sim cards for free albeit a wait time of 1 week for them to arrive at your place. I also see lot of ads on kijiji where greedy fellas want to cash in the "need" for PM Sim cards so people(like me) who couldnt/doesnt want to wait t...

crazyfrog by Model Citizen / Citoyen Modèle
  • 587 Views
  • 2 replies
  • 0 Bravos

Resolved! Data Only

Hi, I don't have a public mobile account yet. All I need is a small monthly data plan and nothing else. Can I choose no talk, no text, no data and just get the 1gb data add on only, or do I have to subscribe to a data plan? 

danette77 by Model Citizen / Citoyen Modèle
  • 3418 Views
  • 24 replies
  • 1 Bravos

Resolved! Plan Change Question

Just curious on what will happen in this scenario. Any advice or should I contact customer service etc? In the Rewards section for Referrals they give an example of rewards not being retroactive (in other words, if on an older plan and change to a ne...

kav2001c by Mayor / Maire
  • 1464 Views
  • 10 replies
  • 0 Bravos

New loyalty plans from competitor - $45/$50 BYOD 2GB/3GB + music

I am not advertising this deal for them, but what do you guys think? I am still pretty happy with PM since I don't need that much data Edited: these are their loyalty plans and are not available nationally. Expiring date is unknown. 

homer by Model Citizen / Citoyen Modèle
  • 1033 Views
  • 14 replies
  • 0 Bravos

Ordering a New SIM Card for iPhone 5c

I got a new iPhone recently and I wish to use it with my current PM Plan however I need a new SIM card. How can I get a new SIM that fits the phone without changing my plan? I tried navigating through the website and the forums, but to no avail. Even...

eathansohma by Great Neighbour / Super Voisin
  • 1616 Views
  • 2 replies
  • 0 Bravos

PM Community could you help re: my "2 in 1" phone question?

This is my question,Is it possible to have paid subscriptions to two different PM accounts and then combine these two SIM cards onto one  of these dual SIM Card phones??  Hi all! I'm definitely not a techie or nerdy type at all so this message may so...

OhHappyDay by Great Citizen / Super Citoyen
  • 3060 Views
  • 60 replies
  • 0 Bravos

Happy St. Patrick's Day!

Hello,Happy St. Patrick's Day to members of Irish descent, and to those who aren't but enjoy celebrating the day!Cheers.

Martin by Legend
  • 1172 Views
  • 8 replies
  • 10 Bravos

No Time for My Fellow PM'ers IM SORRY :(

Hey all,It's been a while since I've had the chance to come on to the Community and harass everyone with a hundred questions and comments.So on another note, I wanted to take a minute (while I can) and Thank Everyone for all the help (and entertainme...

burkely by Great Citizen / Super Citoyen
  • 859 Views
  • 5 replies
  • 5 Bravos

Welcome back Jeremy_M!

Hi @Jeremy_M,Without being presumptuous, I know that there are many community members, who join with me, in welcoming you back from your ice-fishing vacation. Did you catch many fish, and have them for meals?While you were away, you left the communit...

Martin by Legend
  • 1962 Views
  • 8 replies
  • 7 Bravos

VoiceMail features

Hello PM community!  Does PM offer Voicemail add on? And if yes what kind of voicemail service does it offer?I will be coming from Fido and I'd like to know if it would have the same or similar voicemail add-on or feature I really enjoyed.I tend to h...

PublicEcho by Great Citizen / Super Citoyen
  • 6277 Views
  • 6 replies
  • 1 Bravos

Resolved! Alternate Phone Number Regex Help

All,  I tried to help my friend to port the phone from Fido, and encountered an message "Alternate Phone Number Regex Help".  I searched in this forum that it is due to the format is not correct, and I just put my cellular phone number and still no w...

vrance by Model Citizen / Citoyen Modèle
  • 15292 Views
  • 112 replies
  • 0 Bravos

Resolved! Changing credit card in AutoPay

Hello,I just changed my credit card and thus need to change my credit card number used for AutoPay. I searched about this but what I could find didn't help me.There is this thread about registering or updating a credit card:http://productioncommunity...

monocycliste by Good Citizen / Bon Citoyen
  • 15242 Views
  • 15 replies
  • 5 Bravos

iPhone 3

Hi all, A friend has given me an iPhone 3 that she no longer needs. I'm exploring different options still and it's going to be a phone / plan for my daughter. Would I be able to setup the iPhone 3 with Public Mobile? Is it possible to have my daughte...

crackerjack by Great Neighbour / Super Voisin
  • 1064 Views
  • 6 replies
  • 0 Bravos

Resolved! Is Asus Zenphone 2 (ZE551KL) compatible.

My phones IMEI is listed as not found with the Public Mobile checker. I read here that as long as the network frequencies match the ones used by Public mobile, but I want to check that the Asus Zenphone 2 (ZE551KL) shown here is compatible before I s...

deereb by Great Neighbour / Super Voisin
  • 1906 Views
  • 8 replies
  • 0 Bravos

Resolved! Changing payment method

Hello. I want to change my payment menthod. I checked it on my account via payment tab > manage autopay. There's an option which says "remove autopay". I just need to click this button and put my new credit card on my account? I assume, I won't lose ...

TroyDaBes by Model Citizen / Citoyen Modèle
  • 2642 Views
  • 9 replies
  • 0 Bravos

Bravo points

I've received 10 bravo. But In my self serve account it says I have none. Why does that happen.

Antonia85 by Good Citizen / Bon Citoyen
  • 1489 Views
  • 9 replies
  • 0 Bravos

Resolved! Can't receive incoming calls.

I'm able to.. Text, and receive texts. Can't seem to call out, Only number that works is *611Unable to access voicemail- beeps three times then hangs up.Once I call my number from a different phone it go's straight to voicemail.Am I the only one expe...

radiance by Good Citizen / Bon Citoyen
  • 2596 Views
  • 13 replies
  • 1 Bravos
Need Help? Let's chat.