Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey guys,I'm new with PM and got the $30 plan with 500Mb of data. I'm down from a 4Gb data plan and I'm now a bean counter! I deactivated all apps on my phone to use data (unless on the wifi), but looks like it still use data according to self-serve....
Hello! I signed up yesterday and had a referrer but instead of $25 (as per the current promo), I got $10 as credit.Can a moderator please help me resolve this? Thank you so much! Eric
Summer time is a great time for friends and family visiting from oversea. With the current $25 referral promo, activate a $10 50 minutes + 50 outgoing texts plan with $25 referral credit. After used up the 50 minutes or texts, use the following link...
Hi Everyone, Signed up to PM yesterday evenin to take advantage of the $40/4.5 GB plan and the weekend offer.Off to a bad start unfortunately of being locked out of my self-serve account. I just read that the password reset link doesn't work so hopin...
I am dedicated to having a simple, non-smartphone, after having used a smartphone for years. It feels better mentally for me to not have a smartphone. The only problem I've encountered is texting--T9 and using the number keys to text is awkward, and ...
I bought my SIM card at LD last week and the working had no idea about the promotion so I registered at home. is there anyway to still receive it?
Is there anyway to change the number without waiting 30 days. I screwed up and selected the wrong number when changing it.
I have been telling others about Public Mobile. One friend said that she and her husband pay $150 a month and share 3G of data. Another lady pays $99 for 3G for herself. I said, that's crazy! She has a contract for another 18 months to pay off $700 f...
Hi my account is locked and I have forgotten my password.How do i recover it?
Hi PM community. I ported my number yesterday at Walmart and the process went smooth no issues. I did not receive an email confirmation though so I just wanted to confirm whether I am supposed to get one for an in-store activation. Note: the Walmart ...
Activated two SIM cards at Walmart yesterday @ 6pm. Still no service and can't detect network as of today. Is been over 12 hrs of porting. All the info the rep setup and printed out is correct. Both old Sim Cards with Rogers is already deactivated. T...
I activated my account yesterday to take take advantage of the Sale, choosing the following $40 plan.4.5GB of Data at 3GUnlimited Talk (International)Unlimited Texting (International) Voice Mail Call Display This plan displayed in my PM account detai...
I've had two friends that signed up for PM at Walmart, and neither of them got asked who referred them so they could get the bonus. Is there a way to get the referral bonus after they have already signed up? Thanks,
So apparently my payment didn’t go through yesterday. I’m trying to get my account reactivated: I changed to a different credit card, but it won’t even let me try to make a payment. It looks like my plan is gone, but when I try to update the plan I j...
Hi, I purchased a data add on of $10 for 200mb. I purchased it yesterday and my data is still not working. Is there something else I have to do after purchasing the add on? Please help. Also when I go to my add on page I get this error"It looks like ...
Hello Public Mobile Community, I've been with Public Mobile for about a year now and my Galaxy S6 is woefully dying and I am looking to upgrade. I'd found a few prospective phones but thankfully realized that I should check LTE network compatibility ...
Halifax, NS, Canada. Well done. Was cautioned about lack of phone/kiosk support. Give them a better line.
I just switched to PM today. If I change my plan, do I miss out on the "PM pays your second month's bill" promotion?
Hello, So my friend was almost finished setting up an account, but she had to go back to fix a mistake on her address. So when I re-click the "continue" button it appears her sim card is now "invalid" (her sim card was invalid the first time). She ha...
I am planning to leave the country for a month of two, but I will be back before the 90 days is up. If I stop making payment just for a month or two, when I come back, would I lose the referral bonus or would the person who referred me lose her refer...
Hi there, how do I get someone to check the status of my Public Mobile account to see if my SIM is still active / valid? In the last day, I randomly received an "Invalid SIM" error on my iPhone SE. The phone has the latest iOS installed. I have reboo...
I signed up today at a Walmart. I've logged into my account and I'm looking for a place to add my referral code. Can I add it after my account has been created?
Hi everyone, Can someone tell me why Public Mobile took my $8.00 top up and put my balance at 0.00, even if I did not used it.
I signed up three phones for public mobile today for my husband, son and myself, and for all three I signed up for autopay. Two accounts show the autopay discount, but one does not, even though it does show that I signed up for autopay on that accoun...
I want to port my number from NumberBarn. Please help
@CS_Agent My service completely cut out today, even though I paid my bill days ago. Can someone please contact me directly through a private message so that we can sort this out?! I also only signed up with public mobile because there was a special ...
Signed up for Public today. I was seeking the $45 5.5gb plan, with free sim and month off deal this weekend. I had very different experiences at the Wow! and Walmart at Dufferin Mall in Toronto. Wow! would not honour Public's deal. The employee and ...
I am looking to port my phone number to a main provider and seemed to have misplaced my sim card. I also have not created a self serve account and when I try to do so it texts me a verification code that I do not have access to. Can you please let me...
I posted https://productioncommunity.publicmobile.ca/t5/Getting-Started/Is-it-normal-for-WIFI-ON-amp-LTE-symbol-to-disappear-WIFI-OFF/m-p/257821 ....and I just did a test with results attached. You can clearly see only 3 bars signal strength. Are Pin...
MY PLAN CHARGES FOR OLD ONE ARE $37/MONTH AND I SELECTED TO UPDATE TODAY TO THE $45/5G DATA TALK TEXT PLAN AND IT SAID I STILL HAD $30 IN AVAILABLE FUNDS YET ASKED FOR A CREDIT CARD. I GAVE IT TWO VALID CARDS THAT I'VE USED TO BUY MY ADD ON VOUCHERS...
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