Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I just switched to Public Mobile. I activated my sim card and transferred my number from my old provider. When I have both my SIMs in my phone calling and texting works on my Public SIM, but if I try to activate data on my Public SIM or if only my Pu...
Anybody have experience using unlocked Chinese branded phones like Xaiomi, or UMIDIGI as an example. These are cheap phones with high end flagship specs, and amazon reviews seem positive, but how are they with service etc on PM network?Any experience...
Does anyone else have issues with cellular reception/making calls? When I call my family members who use public mobile or when someone calls me, the vast majority of calls (85-90%) go to voice mail. Today, someone (who is also a public mobile custome...
hi - i noticed that my account has been suspended and autopay did not work for my credit card. What is going on? I tried to pay the amount owing and it will not take it. How does one fix this as I cannot pay on the site.
First, I changed my base plan from the old $30 one to the new $25 one, which is essentially the same except for the price. When my new plan renewed it charged me $30. I went in to try changing it again for this month but the page is coming up partial...
Hello!I am interested in transferring to public mobile. I am currently with Eastlink, and I would like to transfer my number over to public mobile when I activate my new account and cancel my account with Eastlink. I am just wondering how I go about ...
I just set up a new account. Because the number was previously used with Koodo, it told me to choose a new number and change it after. How do I go about changing it to my old number that I'd like to use?
I was setting up a new sim card (using my referal) to set up an account for my son. I entered all the details and plan choice and payment info. In the end I got an error for processing. The charge has gone through on my card but the login we created ...
Hi. My plan indicates I have 400 international minutes and unlimited international text. Does that only work when I call or text from Canada to the US. Currently I'm in the US and unable to call or text.thanks
I read that to receive rewards you should use same email in Community settings. I'm trying to check to make sure I did use my same email to be sure I'm in on the holiday reward gift list...where do I find my community settings? P.S.- Isn't it great t...
A friend of mine who is using PM got a text saying they have a chance ce to win a gift card. Did anyone else get this? I know there is no call centre so who would be sending these out.
Hello, users! I'm starting to PublicMobile and I want to transfer my phone from Fido. I entered it in section "2 Phone number " of registration and it rolled me back to the front page and now it writes to me, that my sim card number is invalid. Could...
Just trying to figure out if an unlocked Samsung Galaxy A10E Model # SM-A102WZKAXAC is compatible with Public Mobile? I checked the phone compatibility link on the Public Mobile website and it does not even show up. Help would be appreciated. Thanks!...
I can't seem to find the way to add the christmans 1gb free add-on. Could it be because I still have data left from another free 1gb add-on I received in november? Or maybe I just cant figure out how to add the free add-on? Thanks!
port successful 24 hrs ago. Can call out but can't receive calls or voice mails & phone says SIM card not working. PM tells me complete SIM & activation onine form, but form won't complete claiming I am using an email (my own) that is unavailable/alr...
I have been on the $25 plan for nearly a year now. So far, I hardly use more than 300mb of data, and 60 mins of calls a month. I want to downgrade to the $15 plan.From reading previous posts, I guess I won't be losing my 1gb free bonus data + recent ...
