I never received my $10/month discount

[cmt25]

Hello!

When I signed up this deal was offered:

"Hey Community,

Effective immediately to November 21, 2019 at 11:59PM ET, new customers who activate online or in-store at participating retailers on a $35/mo plan or higher will receive $10 off for the first 6 months. This will be applied as an account credit and the offer is available to new customers only."

The $10 discount on my $35/month plan hasn't been applied for the last 2 months. How can I get my money back?

Thanks.

[Jon420]

Speak to customer support

[hairbag1]

Hey Community,

Effective immediately to November 21, 2019 at 11:59PM ET, new customers who activate online or in-store at participating retailers on a $35/mo plan or higher will receive $10 off for the first 6 months. This will be applied as an account credit and the offer is available to new customers only.

How to Get this Offer:

1. Purchase a SIM Card: Click here to order online through Public Mobile (shipping time is 3 to 7 business days) or order through Amazon and choose your shipping speed. Alternatively, you can purchase a SIM card by locating a participating retailer.
2. Activate in-store OR visit activate.publicmobile.ca to activate at home.
3. Follow the step-by-step instructions for activating online until you get to step 3, “Plans and Add-Ons”.
4. Be sure to select a plan $35/mo or more.
5. Continue through the rest of the steps.

Here’s what else you should know:

• Only plans $35/mo or greater are eligible for this offer.
• Eligible customers will receive $10 credit for months 1-6, then resume paying full price from month 7 and onwards. Credit is non-refundable and non-redeemable for cash.
• The first credit will be applied to all eligible accounts within 30 days of activation. Remaining credits will be applied prior to each renewal date.
• You will also be able to see the credits you’ve received by logging in to Self-Serve.
• If you switch your rate plan, OR fall into a suspend or inactive state while on the promotion, you will no longer be eligible for this promotion.

[Triguy]

• The first credit will be applied to all eligible accounts within 30 days of activation. Remaining credits will be applied prior to each renewal date.
• You will also be able to see the credits you’ve received by logging in to Self-Serve.
• If you switch your rate plan, OR fall into a suspend or inactive state while on the promotion, you will no longer be eligible for this promotion.

If you haven't switched plans or suspended it then submit a ticket to inquire about missing credits.

the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

[hairbag1 · Accepted solution]

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@cmt25 wrote:

Hello!

When I signed up this deal was offered:

"Hey Community,

Effective immediately to November 21, 2019 at 11:59PM ET, new customers who activate online or in-store at participating retailers on a $35/mo plan or higher will receive $10 off for the first 6 months. This will be applied as an account credit and the offer is available to new customers only."

The $10 bonus reward on my $35/month plan hasn't been applied for the last 2 months. How can I get my money back?

Thanks.

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You won't get your money back if your phone was working ! If you meet ALL the promo criteria and haven't recieved the credits due you...click the ? in lower right side of screen to start moderator assistance. Type "contact human", the click "contact moderators".