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Problem while transferring phone number from Phonebox to Public Mobile

EskayJay
Great Neighbour / Super Voisin

Hello,

I was using Phonebox as my service provider but recently switched to Public Mobile. I requested for account number from Phonebox, received it two days after and did transfer number option in the Public Mobile app. Currently my phone number is changed to the number I requested for but I am not receiving any calls, messages or internet. It has been two days after I requested for a transfer. Could anyone tell me how to fix this? Do I need to wait more time for activate the services? How do I call public mobile customer service for help? 

 

1 REPLY 1

hTideGnow
Mayor / Maire

HI @EskayJay 

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

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