Debit card deny

[luciengravelle2]

Where is a number where I can talk to a real person and my debit card won't go throught with the payment why 

[hairbag1]

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@luciengravelle2 wrote:

Where is a number where I can talk to a real person and my debit card won't go throught with the payment why 

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There is no Call Center or call-in Customer Support per se. The Community Forum members or Simple Simon & The Moderators are your first line responders.

A bit more info please...what brand of debit card you using. Only the Visa debit is accepted at Public Mobile. If you have a Visa debit registered on your account for autopay...try calling 611.

You can also get a payment voucher from your local Shell Station or other retail supplier, then call 611 to activate your account. Also try on-line payment services like recharge.com or ding.com...both have good reputations. 

Later on you can figure out the debit card issue.

[will13am]

@luciengravelle2 , there's no call center support.  The moderator team is customer service.  The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

[geopublic]

@luciengravelle2  You need to submit a ticket by doing the following:

[yanzhiqiang]

Try a cridet card.

[krazykiwi]

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@luciengravelle2 wrote:

Where is a number where I can talk to a real person and my debit card won't go throught with the payment why 

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When you say it will not go through, what exactly is happening or not happening?