12-18-2019 05:12 PM - edited 01-05-2022 08:36 AM
12-18-2019 07:32 PM
Best to contact a moderator by clicking ?, bottom right, and follow instructions.
12-18-2019 05:57 PM
@Brettleryan86 wrote:Locked out of my self serve account.
You can try to reset your pasword first. If it didn' help, click the "?" in lower right side of the page to talk with moderator. Type 'contact moderator" then follow directions. The person may help you with your case within 48 hours.
12-18-2019 05:16 PM
@Brettleryan86 First, try the account reset function here: https://selfserve.publicmobile.ca/forgot-password/.
12-18-2019 05:16 PM
Did you enter an incorrect password several times? Have you tried the password reset?
12-18-2019 05:15 PM
@Brettleryan86 click on the question mark on the right hand side of the page and start a conversation with Simon the chat bot. Once you get to submit ticket then within a day or 2 the moderators will get back to you