Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I currently have some available funds in my account, but I would like to set up an autopay for next month onwards. Should I set it up right now after the payment for this month is deducted, or wait till the available funds on my account are zero?...
I have an phone plan which includes unlimited province calling (Ontario) but I am not able to call an area code 647 615 #### number. Can the moderator look into this and advise?
Someone can help me how can i update my credit card details?
Hello,I paid $20 for roaming talk/text/data on the September 6th but never received the services. I just now paid $25 for roaming talk/text/250 data and the service is now working. How do I get reimbursed the $20 to my credit card? My credit card inf...
hey guys i've tried to change phone numbers many times and everytime its says phone number change failed...??? my account is active...do you know why??thanks.
Hi,I have a $25 plan, with 1GB Internet for some reason I can't get internet. I checked APN settings, everything is OK. When logged in to my account Data is not showing. Please help.Thnaks
Does anyone know if this Huawei model could be used in Public Moble Ontario network? Or how to check its technical spec. competibility to the PM Ontario network?
I am unable to send and receive text from Greece. I have unlimited international text
I want to sign up for the $15/m plan now and the plan to start on Sept 18/19.How can I do that?
Hi, I searched the community a bit and I found vague or indirect answers so I guess I'll just make my own thread about it. Which plans offered by Public Mobile offer unlimited incoming calls, does this also include international calls? I'm asking out...
Hello,Ive bought multiple payment vouchers and none of them have wormed through the online system. Is there another way I can add then to my account? I do not have a card that is accepted for autopay so vouchers are the only way I can pay.Thank you!
My plan promised me a talk time of 400 minutes of international calls every month on my prepaid sim...and it was told to me that if I dont use all the 400 minutes the month it would get carried over to the next month along with the next months talk t...
i sighned up 2 people under my referal code and either one is showing up on my rewards when old way with phone number i never had any problems i want my 2 refersals
I really want to try Public Mobile but my phone isn't on the compatibility list. Google didn't really help me either.Will RedMi 6 Pro work on Public Mobile?
My plan details only show including text messages . In before , its show including text, pictures and auido messages. Please tell me is my plan have been changed ?
@CS_Agent , @Alan_K , on Friday there's a number of reports of new activations where the top up date is in 1969. These accounts appear to universally have usage issues. Rather than have individual customers log tickets, please consider doing a tria...
I'm new to PM and my account has been active with the $15 plan for around 12 hours now. My plan clearly states that I have 100 minutes and unlimited international texting, but when I trying calling someone a pre-recorded voice message says "Sorry, ta...
I just checked my Visa card and I being overcharged for this month on September 7th my plan is 40$ -2$ autopay-2$ refereed friend, but they charge my credit card with total of 42$
Let's say I buy the plan with 8 gigs. In my region that's 50.00. What happens if I get to 8 gigs is it automatically turned off? If not, is there a way to turn it off after the usage is done?
I got simcard on sept 6/2019 so how do i know that my next bill ll be free ?
I am trying my best to answer many questions but can't get enough bravos alss is that why I can't reach a certain level cheers Ed
I just got a message from visa that $45.20 was debited from my card, my plan is $40.00 for 30 days and I have $5.00 rewards therefore am over charge. 40+13%=45.20 so what about my loyalty, auto pay and community rewards? PM you Got to be transparent...
Hi, I got the $40 plan with free international texting. I'm trying to text to Pakistan but it keeps saying message failed. Is Pakistani not on the texting list? If not how do I text there and what steps can I take to have it added to the list?
You can move this to the Lounge at any time... But for those of you that are having service issues tonight, I want you to know that there are moderators working tonight. You can see they are online by going to the community page until you see this.No...
Hi there,I am thinking about transfering my ulocked phone from Fido to Public Mobile. I checked the compatibility but the model is not listed. It is a Huawei P30 Pro phone. Is it compatible? Thanks. In addition, what is the policy for suspension of t...
I wondered if even though you have paid it would take a bit of time to activate account. Maybe that’s why I can not use my plain either.
I am interested in the Unlimited Canada-Wide Talk+Text+1GB Plan and I live in Calgary and work in Toronto, does this plan have free unlimited Canada-Wide roaming?
Just a rant. Would be nice if Oracle's had a direct line to reach Public Mobile for certain system issues. Clearly there is something going on with this payment due date of Dec 30th 1969. This system error is affecting their service with new sign ups...
I registered my iPhone 6 online with public mobile with a SIM card I purchased before. I waited a few days and the phone still isn’t activated. I can’t call, text, or connect to the data I’ve purchased. I’m getting really frustrated not being able to...
