Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to switch to a number with another area code (Toronto's 647), but it's not available with PM. Is there a way to know if it is available, and which provider owns it (if I can only get it from a certain provider)? After that, is the only cost to...
Hi guys.I'm here for a short term stay (3 months) and I need a mobile plan. This afternoon I went to all major service providers (Bell, Virgin, Kudoo, Fido etc..) and I can't get a sim card from them because I don't have a Canadian credit card (I hav...
I'm extremely frustrated. I am traveling and have been using only the add-on US roaming package, as my billing cycle was not set to end until Feb 8 and it was already prepaid. I had set the plan to change on my billing date to the $25 basic plan for ...
I am thinking of switching providers to public mobile. I had been with the previous provider for a long time and have a really good plan that is no longer available. Would I be able to carry over my plan?
Hi, I ported my number from chatr more than 24 hours ago. I completed the transfer through the online form but I’m still getting mixed service. Inbound calls are still going to the old phone while outbound calls and texts work on the new public mo...
I ordered a Public Mobile SIM card, while trying to unlock my phone I entered my network unlock code wrong too many times and the phone started asking for the PUK code seen below: I've contacted the PM moderator to get the PUK code, but when I enter...
You need to update your voucher locations! I just spent 3 hours trudging in the snow - fell 3 times, going to the locations listed. Canadian Tire had vouchers but no reciept paper. The next 3 had never heard of public mobile. Until finally I found a ...
So I already posted a question in the community regarding why my phone asks for a SIM Network code when I put my Public Mobile SIM in it. I called my old provider and I am waiting for them to send me the code. But I have a bigger problem now... Since...
@CS_Agent For the last several months I've been getting someone else's calls. The calls come from many different numbers, and are all asking for the same person. I've talked to some of the people looking for the other person, and they say the other p...
Hello,So I've been using public mobile for a few months now and thistis the first problem ive come across. I am currently connected to the 4g network but I am unable to access any data. My billing reset was just 5 days ago and everything has been pai...
Does it mean that I have to pay 2$ extra like for example for a 25$ plan, do I have to pay 25$ each month or 27$? Thanks
Was working fine yesterday, but a I've had multiple people send me test messages today and I'm not receiving any of them. Outgoing messages still work. Help please.
Can I port a number once an account has been setup with a new numberShayne
I am trying to add an international add-on to my account but it won't let me register a new account or sign in with my email.
Puplic mobile is fail ,mislead way to still money first by buying the SIM then charge you by credit card by mislead it plan price plus if you lucky if your phone works ,i complainted to CRTCto take my money back as no other way ,zwro custmer sirvice ...
Hi i tried calling the helpline posted for customers before 2015 but it did not work. I lost my sim card a few days ago and i would like to deactivate it.
Hi there, I purchased the 1GB US data add-on, it was not enough for this trip and I would like to add another 1GB add-on. The choice has disappeared from the add-on menu. Thanks!
Hello everyone, I just moved my number from chatrwireless to Public Mobile before yesterday; Thursday Feb 8. I have questions. 1) my plan is $20-22 talk no text, I can't receive any texts-I get PM message that I was sent a text but don't have the rig...
Attention all you badge collectors and active community members.Rewards: I've been checking last few days & just noticed that a January 2018 community reward has now been posted to my account (i.e. log into Your Account, then on the main summary page...
Just curious, as my Parents will be going to Hawaii in March for Vacation, IF they bought Talk + Txt Bundle, can they add the 1GB Data in as well? Would be insane and a fundamental Flaw IF You have to pick EACH Option Separate Plus, can one add MORE ...
When it comes to the US Roam Add-On's, wouldn't it be MORE simpler to JUST Have the Talk and Text as a Bundled Option, doesn't make sense to have Talk for $8, Text for $8, for $16 IF Bundled together for $15 Also, my reason is that it makes things MO...
Hi I just signed up to PM and took a new number just to make sure i would get service.I have service and tried to transfer my old number -it states they are unable to. I tried a couple of times and made a mistake and now they have directed me to the...
Hi,I have a plan: 90 days/ Unlim Provincial + Unlim Int Text + 3GB plus 3GB bonus and pay for it (without rewards, taxes etc) 126 CAD, please see the picture below - I marked it. If I will change now (Feb 10, 2018) my play to SAME parameters I pay ju...
The activation website is not loading anything.Accessed using https://activate.publicmobile.ca/ Please help.
Why did we just go and get vouchers and you can't just get 40.00 each it's now 43.00 so to pay for our plans of 120.00 every 90 days we now have to put 9.00 more then is needed how is this right? the guy at the esso where we get them said it's 43.00 ...
I want to cancel my public mobile plan and I want to know if I can refund my available funds. The payment due date is February 11th and I want to cancel my plan before the payment.
Hey everybody, So, I'm looking to join PM, and I prefer to change my phone number. Upon activating my SIM card will the number be given to me automatically? Or how does this work? Further, will all my contacts stay on my phone? I already checked tha...
Hi I was trying to activate a new SIM card. when i clicked on ACTIVATE SIM CARD, the screen went blank.
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