Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi, I am currently on 30 days plan but I came to know that 90 days plan gives rollover data. For eg if I am getting 1gb for a 30-day plan I will get 3 GB from day 1 if I opt for a 90-day plan. How can I select a 90-day plan from an online account? I ...
Has anyone else had trouble signing into the community today? I am unable to sign in on my tablet as every time I do it accepts my sign in but then just brings you back to you not being signed in so I can browse but I cannot post I've tried clearing ...
It happens last week the phone is not working,try power off take the card off still not working can’t call out or my wife calls me go to the voice message right away.any one can help.
Hi there, I receive an error when trying to receive my Self Serve password.The error message is: ForgotPassword/OldPasswordNotValidContactAdmin I have tickets from August that still haven't been resolved because the Community password reset wouldn't...
I'm not sure if anyone else has this problem. I was wondering my USA friends don't answer my calls. Turns out that my number on their phones appears as RUSSIA (not a number like +1....) just says Russia. How can I change this? Does anyone have t...
Hi, I got a message saying I used 75% of my data which shouldn't be true as I just topped up the plan and haven't been using my phone any differently than I always do.Secondly, I am not able to make or receive any calls.Thirdly, the balance in my acc...
When I logged in today I happened to notice a discrepancy between my Plan ($120 every 3 months) and the amount listed under Rewards: "As of today your estimated payment is: $150." Can anybody explain why there is a difference of $30 here? The Rewards...
I ported out my number to Telus online just now, then suddenly I can not login to public mobile my account anymore, then how can I cancel my autopay setting?
Hello!I just signed up to public mobile a couple of days ago & went through the process of porting my number from Virgin.I currently have my old virgin sim card in one phone & public sim in another phone, this was to check when the port had finished....
I'm on the $15 plan. 100 Canada minutes, unlimited texting, 250MB data. I have the $0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US) addon and the 500 min Canada-Wide Long Distance addon. if I place a call to a canadian number and i...
not receiving international messages especially computer generated messages....to login to my bank account...the bank sends me a password code to my ph number...i am not receiving any messages ....but i am receiving messages that my friends sends me ...
Hello, I was thinking of buying a new phone for my daughter.. This would be her first cell phone ever which means she doesn't have a number yet since she was never a user of any kind before.. Will Public mobile provide a cell number to this new cust...
I just activated PM sim online with porting my fongo number yesterday. I can make outgoing calls with my old number and text as well. But when try to call the old number it directly to my old voicemail. Now is almost 20 hours after activating. Any h...
Hello, I have not been receiving text messages on my phone for over 36 hours now. I can still receive calls and send text messages. I believe it is related to a US roaming add on I had that expired around the same time this issue started. I contacted...
Hello, I'm relatively new to PM. I would like to know if I purchased the US Roaming - Talk Text 250 Data (10-day) Add-on and then when I go the US then makse a call back to Canada will there be a charge? Does this Add-on only cover calls within the U...
Since noon Saturday I have been unable to text to my contacts - especially those not on the Telus/Kodoo/Public Mobile service. I can receive texts from outside the Public Mobile/Koodo/Telus network but when I reply they do not send. Yesterday I wa...
I’m moved back to the U.K. for two months and have cancelled autopay. Do I need to do anything else (cancel / close account) so that I am not charged whilst abroad, unable to use this service? Thanks
