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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No SIM Detected

Recently purchased a PM SIM from a retail store and activated it. However, I'm running into an issue where my phone is not detecting the SIM card at all. I've tried restarting my phone and inserting the SIM in other phones too but all of them are ret...

Paiement does not work.

Unable to Process Transaction Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged. Last week it said the same. What is going on? This card visa worked before and ...

Resolved! New Customer Promotions

Will there ever be another New Customers Promotion and/or Referal Promotion? I have only been around PM for about 9 months now but initially a promo would end and after maybe 4-6 weeks another one would launch. It has been a relatively LONG time now ...

Resolved! Cannot activate - Invalid SIM

I purchased a Public Mobile SIM from Walmart today, and I cannot activate it. I have checked multiple times to verify, and I am entering the SIM card # correctly. I tried the suggestions in the other posts, i.e. wait, try different browser, clear cac...

Resolved! Bring over current number

Hey wanting to change over providers to public mobile. How do I get my current number over. I have the sim, my phone unlock and it's compatible with public.

Trouble activating

Hi trying to do activation but received error messages- invalid sim, no referral, and self serve username not available although I double checked and tried twice, still won’t work. Everything was correct. Also wondering how I go about keeping my curr...

Resolved! first payment

I just signed up with public mobile and will be paying with autopay. but it says my first payment says "one time only" and is due in one month. Does autopay kick in for all future payments?

Resolved! How to use my 3G data plan? IPhoneX

Hello, I need help getting my data plan working. Top of my iPhone does show 3G but when I try to surf it pops up with an error saying please connect to wifi or data plan.... Going to Setting -> cellular -> cellist data network only gives me options ...

Samsung Galaxy a20 APN settings

Hi, Not new to PM. I just switched to a new phone Samsung Galaxy A20. I can send/receive mms texts so long my data is turned on at all times. However I don't want to do that since my precious data is very pricey. In my previous phone there was no nee...

For MODs: Please Help! How to disable auto payment when someone is no longer with Public Mobile? TY

Posting on behalf of my friend. February this year, I convinced my friend to switch to Public Mobile. She switched to PM and was with them for few months.July 12th, she wasn't satisfied with PM, so she switched back to fido using the same number.When...

Locked out account

Hey, this is Mansi Arora. I am having a trouble logging in with my account online. I tried to log in but it was showing incorrect password and then i tried to reset the password and i ended up with a line that your account is locked out. So, can you ...

US talk time

I have the 200 minute US talk add on.The minutes haven’t been resetting every 30 days and now I only have 4 minutes left.

Resolved! PM Sim in iPad data not working

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Invalid SIM Number

Hi,I'm a new customer, trying to activate my account at activate.publicmobile.ca. However when I try to activate, I am continuously met with an "Invalid SIM" error. I have triple checked and typed in the SIM both on the SIM card back and the little c...

Add-ons

To whom it may concern, yesterday i purchased a 25$ add-on which included us roaming data. Im in Canada and i thought that this would work in Canada. I want to change my add-on option because i don't travel to the U.S.

Resolved! PM should update their coverage map

So I was in Arctic Bay Nunavut yesterday. According to the coverage map on the PM site I should have had no service, but I actually had 3 bars. I sent my wife a text and checked my email.

Resolved! Locked sim

my sim is locked from my phone. It says I have to contact you to get the PUK code

Activation code 5 numbers

Hello community.Do you have messages about problem with received activation code with only 5 numbers and not 6?There are some on the french forum...Any idea??Thanks.

Resolved! Incomplete activation

Hello, I accidentally close the webpage on step 2 of activating my new sim card. I tried restarting the activation but it does not recognize the sim card now. Any guidance would be appreciated on how to continue with the activation. Thank You

Credit Card suddenly won't authorize

I've been using Public Mobile for years, but suddenly my card won't authorize. I tried not inputting the unit number, and I tried putting my address is as my bank sees it, even all caps. Any ideas?

How To Protect Yourself From "Port Out" Scam?

Hello all,I recently came across a scam that is becoming more prevalent, known as the "Port Out" scam. You can look it up on your own if you want to know more about it.To make it simple, thieves are porting mobiles numbers without consent of the offi...

Resolved! When is PM planning to offer unlimited data?

Now Rogers is offering unlimited data on post-paid plan. Its pre-paid Chatr has already been offering unlimited data for a long time - x GB @ 3G speed, followed by unlimited 2G-speed data (which is perfectly fine for checking e-mail & simple web brow...

Re: Account Suspended, Auto Pay on, payments made

My bank card number changed and I Forgot to update my account now I’m suspended. I then updated my card number online to make the payment and still nothing. Wth. ??? I need my phone working

Resolved! Changing a plan

Just wondering if I upgrade to a more expensive plan, does my upgrade become effective immediately and do I get access to the extra data immediately upon upgrade? Or would it take effect at the end of the month when I am normally billed. I may need...

Resolved! Phone won't start with new SIM

Hi I signed up at the beginning of the month. Finally just figured out you have to create a community account that is seperate from public mobile account in order to get any help. My phone passed all the tests, I have confirmation that my new plan an...

iPhone 5s, can't set APN

Arg...I've previously set up two phones on Public, and it went well, no issues. However, the latest phone (my daughters) turned out to be a lousy phone, so we want to switch her to an iPhone 5s I have. I've plugged in the SIM (taken from previous pho...

Resolved! How long does it take to change numbers?

Changing provinces. How long does it take for number change to take effect, and do i have to wait for a new SIM card first?

Resolved! Porting number from 1 service to this one,

Paid for new plan but still number hasn't been changed over to new phone after 3 days

Can't Receive Incoming Calls (new user)

Hey all,Having some issues with my phone that I set up last week. I switched my provider from Bell Canada to Public Mobile. I have access to calling others, receiving and sending text messages but people can't call my phone. Is there anything I can d...

Resolved! Paid for the 50 plan and got the 30

how can I change the plan I have 15 on my account This place is a joke they do not want to talk to their customer

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