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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Unable to pay with credit card

Error is "Sorry, we are unable to process your credit card request. Please ensure your credit card details are entered correctly and try again. If you continue to experience problems, please contact your credit card provider for more information." T...

Phone service stopped working

@CS_Agent Hey guys, my phone service stopped working. Says it's not part of my plan. It should be. Always has, haven't touched the plan since I started. Please correct asap as I need my phone for work!

Why the was my data disconnected?

I added text to my phone last night which I hooked up 6 days ago and now my data services that I already paid for is disconnected. I can't reconnect them without paying again?? Wtf?

What is the easiest way to identify the latest posts on this forum?

I'm trying to see if there is a workflow that can work for me. My ideal is to be able to identify the latest posts, sorted by oldest to newest as of a particular date, and even filtered by or grouped by Community forum area. Any tips? ---------------...

Any thoughts on the samsung galaxy A5?

Hey folks, So I went to costco and found the samsung galaxy a5 at 390$ + tax. Any thoughts on this phone? Does anyone have it? Would you recommend someone to get it? Does it work well on the public mobile network? Thanks in advance!

Help with making a manual payment!!!

Ok...so the misses went a little crazy with the CC this xmas holidays and she forgot to make a payment!! So the CC associated with autopayment is maxed out?!? I've since cleared out the CC, but it'll take a couple of business days for my payment to p...

Changed plan. PAID. SERVICE NOT WORKING.

Because the system would not allow me to change my plan options prior to the day my plan suspended. The day my plan suspended, I changed my plan (decreased options) and paid. The payment went through. My account says that I still owe reminder payment...

GST Number

Just noticed this on the payment page of my account: "Credit or Visa Debit payments include taxes based on the applicable province of your phone number. GST/HST# 10065 2692, QST# 10029 28058. Click here for Provincial and Federal tax rates".This also...

Locked out of my self-serve account

Locked out of my self serve account

Resolved! Cancelled -- about coming back ??? and my old sim

Hi. I just had to cancel my service.I enjoy the service, just my situation changed to no cell for now. Question though, fingers crossed I'll be able to go back to cell at a later date... WILL MY SIM CARD STILL BE GOOD ? It would be the same phone, sa...

Resolved! loss my rewards when update my credit card

Hi,My credit card will expire soon, when I trying to update my credit card for auto-payment, I lose my $6 rewards, when I setup my new credit card, the rewards still not show up, anyone could help me with this? Thanks

i added the wrong talk to my plan

hi can someone help me i just set me plam up a few days ago and i added the wonrg talk to my plan i need to change it to canada wide can some one help me with this

Resolved! Publicmobile internet

My husband and I both are with public mobile but our mobile data don't work I tried everything

Plan expired

My account says plan expired and autopay hasn't gone through. My autopay date is Dec 26. I seem to have issues with autopay every 6 months. Thanks

The format of your SIM is not valid.

Resolved! Samsung J1 SM-J120W

Hey guys...anybody have a good guess which carrier Samsung J1 SM-J120W would be locked on was a gift from a friends boss...trying to get it unlocked using eBay but think they need to know which carrier as well IMEI. I tried a Telus SIM and asks for n...

if i refer someone with the old plans will i got some rewards

Thanks Public Mobile!

My loyalty rewards have kicked in - a little Christmas present. I have officially been with PM for a year and now have $3 showing in My Rewards. Since I joined, I have also managed to receive a community award for each month of the year! It may no...

short beeps before every conversation and cut off at less than a minute

Hi, does anyone encounter this kind of issue? I tried to check all settings on my phone and can't find any issues on the phone. Thanks in advanced.

Plan Pricing from Boxing Day 2017 into Early January 2018

Hello, I am looking into switching from my current provider to Public Mobile. I am looking at a 90-day clycle plan with Canada-Wide calling, Global Texting, and either 3+3GB or 6+6GB data plan. My current "Cycle" data with my current provider is on...

Resolved! 2 phones autopay

Can anyone help plz I got 2 phones and my wife phone paid but my phone didnt pay by autopay? My phone autopay support made payment on 24 of Dec and my phone is dead because of pb didnt get payment. I dont want to lost this phone number.

Resolved! reset password not working

Hi I need help resetting my mom's account password. I set it up for her a while ago but we both forgot the password and the reset button doesn't seem to be working. @CS_Agent

Resolved! Impossible de payer mon forfait !

La page m'indique ce message en rouge quand je clique sur le bouton "Effectuer un paiement" : OneTimeTopup/MinimumMaximumAmountRequiredSnippet1,00$300,00$

Cannot change plan

Trying to pay for a month of service early as I have run out of data. I have tried 6 times to change plan and it says it goes through but my balance stays the same and my plan does not renew? WHAT IS GOING ON?

Does the data not reset each month?

I am suppose to get 6gb on one plan and 4gb on another plan and it has not reset since October I have come to find out. Should my plan not reset each and every month so I get the full data?

Data start date

I am not sure what is going on with two of my plans, I have a due date on the 13 of 14th of the month usually but it seems my data is not resetting. I looked at my data usuage and it seems to not have reset and is causing my issues on one account. I...

unable to verify credit card information

I attempted to purchase a USA roaming add-on however I received the "unable to verify credit card information. Your card has not been charged" message. I've used this card to make all of my PM payments without issue. Can someone tell me what the prob...

Resolved! Profile email address???

Does anyone know whatthe profile email address is used for? I know it is different than the selfserve username, and that mods need to change it. I am taking over an account and curious what the profile email address is and what it is used for. Poss...

Resolved! US Roaming - What does "10 days" mean

Hello all, I'm going to the US for 11 days. I'm going to get the US roaming package, but my question is when to activate it, to get the optimal usage. Is "10 days" actually 10 calendar days or is it 240 hours? Or, maybe I'll ask it like this - if I ...

Resolved! add ons

I'm interested in a plan for my mom who uses no text and about 20 mb of data for a monthIf I start a plan with just province wide talk,no text, no data ,can I get an add on of 1GB of data ?

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