new public mobile account, transfer koodo phone # to Public mobile

[will13am]

@albertnova, if you are transferring from Koodo postpaid, you can do that yourself from the self serve account.  If you are transferring from Koodo prepaid, you have to seek moderator team assistance.  The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

[Jb456 · Accepted solution]

Are you porting a prepaid Koodo number or postpaid?

If it's prepaid. You have to contact the moderators via SIMon the chat bot to have them port your number.

If it's a postpaid Koodo number log into your self serve account and click "change number"

Then select "transfer wireless number from another provider".

[Jb456]

Please click the 3 dots on right hand side of your post and edit your personal information as it is visible for all to see.