07-23-2019 08:57 PM - edited 01-05-2022 06:04 AM
Good Evening, I have tried 2 days now to update my payment deals with my Master Card. The system says to contact my CC company. I spoke with them and they said there is no block on my credit card. Wondering what is going on?
Thanks for the help
07-23-2019 09:38 PM
Thanks Ross. I will give that a try!
07-23-2019 09:03 PM
@allanwrussell wrote:Good Evening, I have tried 2 days now to update my payment deals with my Master Card. The system says to contact my CC company. I spoke with them and they said there is no block on my credit card. Wondering what is going on?
Thanks for the help
Try using a different browser, or incognito mode in chrome. Also make sure the address details are exact. Try another card if possible if nothing works.
07-23-2019 09:02 PM
@allanwrussell wrote:Good Evening, I have tried 2 days now to update my payment deals with my Master Card. The system says to contact my CC company. I spoke with them and they said there is no block on my credit card. Wondering what is going on?
Thanks for the help
@allanwrussell If you try too many times it will trigger a security lock that a moderator needs to clear. Best to notify PM.
To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
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07-23-2019 09:02 PM - edited 07-23-2019 10:19 PM
@allanwrussell hi unfortunately that's a common issue around here including myself twice, I also had a mastercard if you clear your cache reboot your computer try a different browser that worked for me after a few attempts