Tranfering to a new phone

[Hannaheloise]

My phone was lost and destroyed, I want to keep the same account but transfer to on new phone. How can I do that without having to make a new account?

[stonechucker]

@Hannaheloise, ensure you purchase a SIM without activating it in store.  Refuse a plan activation if asked.  Ensure you tell them this is to replace your lost sim.

[geopublic]

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@Hannaheloise wrote:

My phone was lost and destroyed, I want to keep the same account but transfer to on new phone. How can I do that without having to make a new account?

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@Hannaheloise The first thing to do is to login to your account and declare your phone lost for your own protection. Then go get a new sim and as others have mentioned select the change sim card option from selfserve. Declare your phone found and everything should be back to normal.

[ChuckYeah]

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@ChuckYeah wrote:

If you can log into your self service account, you can just change the sim number and everything else will stay the same.

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Click on Plans and Add ons, then change sim.

[GR]

Go buy a new Sim card, log in to your self serve account and click on change Sim. 

[missorange]

How about the sim card, is that still working?

[ChuckYeah]

If you can log into your self service account, you can just change the sim number and everything else will stay the same.