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i am unable to top up my phone

sarwarym092
Great Neighbour / Super Voisin

after entering the voucher number i am getting error message stating unable to top up please contact customer ser

4 REPLIES 4


@BKNS27 wrote:

You can also enter the voucher number by dialing 611 or 1-855-4PUBLIC.


While that is true, the customer is getting an error message after entering the voucher PIN number.  As long as it's not simply a websitre error, using 611 wouldn't change the validity of the voucher.

BKNS27
Mayor / Maire

@sarwarym092 

You can also enter the voucher number by dialing 611 or 1-855-4PUBLIC.

slusagm
Mayor / Maire

where you got the voucher from and when? from what I understand, some voucher system needs 24 hours to update with PM system and therefore you need to wait 24 hours to use

but check with PM if the voucher was bought over 24 hours.  Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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