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08-19-2017 02:53 PM - edited 01-04-2022 02:32 PM
Hello, i first activated my phone a little over a week ago, I activated the 90 day 12+6gb, Canada wide calling and texting plan at 240$. Now today my phone is not working, I can't send texts, calls, and my data isn't working either. Self serve and 611 both say that my plan is expired but how can a 90 day plan expire after not even 2 weeks? I need my phone working, I spent 240$ for a working plan and now it's not working.
Solved! Go to Solution.
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08-19-2017 03:43 PM
Okay so I restarted my phone and everything works now. Perhaps its all fixed now
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08-19-2017 03:09 PM
I hear you. I messaged them 4 hours ago and still no response.
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08-19-2017 03:02 PM
I did over an hour ago with no response.
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08-19-2017 02:57 PM
Lots of people are having issues with suspended account. Follow the thread:
https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Suspended-Account/m-p/180212#M19758
https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Suspended-Account/m-p/180212#M19758
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08-19-2017 02:55 PM
Message moderator_team you are in situation as many others unfortunatly
