I have 2 accounts with Public Mobile, both recent as of August. So far the only problems I've had are:
- First account: The plan I signed up for was glitched to a 30 day plan and I was essentially double charged. After messaging the Mods I was credited the amount to my account.
- Second account: Service unexpectedly suspended for non-payment event though I had already paid and set up autopay.
In all honesty, Public Mobile is great if you are:
- Confident this is the phone plan you want for the long term. The best deal is had with the 90 days plans. However, it is pre-paid, so if you want to jump ship to another provider for another deal, you forfeit whatever payment you already made.
- Are savvy about the rewards. You may already have a great base plan price, ex. $30/month for unlimited provincial talk and unlimited global text. Set up auto-pay and now you're at $28/month. Refer a friend or family and now you are at $27/month. Each year you stay with them, up to 5 years, is $1 off. So 5 years from now I could be at $22/month for what I need (basic service). It is great for people who plan to stick with their plans long term and want the lowest price.
- Somewhat tech savvy. There is no e-mail support, chat support, or phone support like other providers. The Community, i.e. the forums and private messaging system to the mods is the only way to get issues resolved.
It isn't so great if:
- You absolutely need immediate phone support. When you send a message to the Mods you wait for them to reply to fix the issue. Until that point whatever problem exists you just have to deal with (like the current suspended accounts glitch). It could be a few minutes, a few hours, 48 hrs, it really does depend.
