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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I have never accessed my acct and now I want to and now the information that I enter doesn't seem to

Can't add my new credit card

My credit card get refused by Public Mobile site when I try to add it to my account. I tried many times two days ago, and again today. On the web portal of my bank I see that Public Mobile transactions (for an amount of 0$, since it is just to check ...

Resolved! Gratuitis US addon

Thank you public mobile for offering the gratuitis US add-on during the Covid issue. As I'm not working presently I can't afford to pay for this option. There seems to be 5 roaming packages available with or without data for example. Which package w...

Resolved! Re: Number transfer in Self-Serve impacted by ongoing maintenance

Just activated my SIM card today. Unable to submit a ticket to port my number from PC Mobile Prepaid service. Went through all the steps mentioned but somehow the system does not recognize the temporary Public Mobile phone number that I selected whi...

Resolved! Moderator help to reactivate my account

Help, my payment card details changed and need help to reactivate my account. Pls call me at xxxxxxxxxxxxxxxxxxxxx. Thanks edited by computergeek541: phone number removed

Resolved! UNLIMITED TEXT/PIC MESSAGING MMS

Second question of the day - how do I ensure that my Iphone is using MMS and not data for pic messages. I know with my moms Iphone with Telus (with no data and unlimited MMS), I had to get the Tech team to "flip a switch" to make this work. Reading t...

Setting Up & SIM card

Wondering if I can use my old phone’s SIM card in my new phone? And can I keep my old cell phone number? Just trying to figure this out before cancelling my cell phone provider and switching to public mobile.

Resolved! Voicemail setup - garbled audio

I tried to set-up voicemail by dialing 1 on my phone (iphone se), and the audio instructions are completely garbled, so I can't proceed.

Cannot make a payment for add-on

Hi, I'm on a the $10 plan with autopayments, this works fine and the payments are deducted from my credit card every month. I'm now trying to add an add-on and I keep getting an error when trying to pay for it with the same credit card that's in my ...

Resolved! NEED TO TEMPORARILY SWITCH $10 PLAN

I currently have the $10 plan and have lent the phone to a family member to use until this Pandemic is over. I want to change it to $15 and then back to $10. Is that possible? I did the $5 add-on but looks like we are going to use that up quickly wit...

Cant get past Select number screen

Trying to activate a new number for my brother and the city dropdown is blank and an error displays on the screen. Cant get past this screen. Is this a known issue?

Resolved! Money on my account.

Hello everyone, I am hoping someone can help me with this. We purchased a SIM card and added 50.00 to our Public Mobile account. The phone was for our Japanese student. Due to the virus, she was sent home. She took the SIM card and the phone back ...

My account

Why am I unable to log on to my account? This is so frustrating :catsad:

Just set up everything working but phone

Text is working properly email is coming through but when we called the number it goes straight to voicemail any suggestions

Amazon sim card

Public mobile offer $5 sim card shipped by Prime. Sold by Public mobile and shipped by Amazon. Sweet goodness!https://www.amazon.ca/Public-Mobile-Card-Unlocked-Phones/dp/B07R6P5KBB/ref=pd_ybh_a_7?_encoding=UTF8&psc=1&refRID=3GCQGTJYPAVHF3PX2QDN

Text, Talk Roaming Add On

I had added the US text, talk, roaming to my plan last week before the government advise to avoid all unnecessary travel due to the coronovirus. We then decided to cancel our trip on March 12th. I received a text today that my package expires tomor...

Payment

Hello folksMy husband and I have been with public mobile for years now. my husband much longer. So here is my question. My husband and I live 30 minutes out of town the closest place we can purchase a public mobile card is 30 minutes away. Are used t...

Resolved! Forgot Password and to reset Security Question

Dear Sir/Madam:Unable to access my account phone# . Urgently need your support as I need to edit my credit card to pay my subscription.Thank you, edited by computergeek541: phone number removed

Resolved! Outgoing call

I am trying to make a local call and it says 'Sorry we can't complete your call, you dont have an active long distance add on and this call is not covered by your plan' .could you please help

Resolved! pls help understanding how much data i have for month

Hello, below is what shows up for my data. Does that mean i have 2GB together per month? I thought I only had 1 GB together.. What's the 1GB Promo? Thank you! I just checked it today. NameData Limit* (MB)Data Used** (MB)Remaining Data (MB)Status1GB ...

How to gat account information and pay with different card

I forgot everything to retrieve my wife's account except the phone number. How can I now change the PRE authorize payment option. My wife's phone number is xxxx.Her phone was disconnected in February due to an non payment issue of $38.00. Please help...

Autopay

If I register for the autopay, do I need to make a payment for the “balance owing?” sorry I’m a new user

intermittent incoming text delay

I have had an intermittent incoming text delivery delay coming from several phones on different services other than PM. It happens only once every few weeks but the sent message goes from the senders phone and gets lost for a few hours (the longest w...

Resolved! Badges

Hi, Kind of curious... How many 50% badges do you require to move up to 25%? Eliza5

Calls are cut-off

Hi there, Can someone please look into why my calls are being cut off all the time? It was cut off at 15 second to a minute into the call. This happens to almost all my calls throughout the day. This phone line is important, even more crucial now giv...

Resolved! Unread Messages

Hi, I have 1 unread message. I have read it but it still shows as unread. How do I get the message to go from unread to read? Eliza5

Resolved! Data used up without being turned on?

I have a Google Pixel (2016) and I haven't used the data yet. Actually I haven't turned data on since I started using public mobile (data usage> mobile data is off as far as I can see). But just today I got a text that I'm close to using all of my da...

Resolved! Cheapest Plan

What would be the cheapest plan with autopay, that I could change/transfer to to keep my plan rolling for a year. I am planning to travel for a year and come back, unless I have another means to keep my phone number.Thanks

I can't get a proper apn to work on my Samsung on7 I can visit help sites

I think maybe it because everything is 4g now and I only have 3g and won't connect if anyone has figured this out much appreciated

Resolved! Reactivate my plan.

Unable to reactivate my plan online.I click on submit and nothing happens.

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