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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Transferring from other provider

Hello, Quick question. I just transferred from another provider, Videotron, and I was wondering. Do I have to call to cancel my plan with them now? Or does the plan auto cancel on the number transfer when I set up my sim with public mobile? Cheers,Sn...

Resolved! Does it cost anything to change a phone number?

HelloI just moved to a new province and need to update my phone number to a local phone number in order to hook up a buzzer code into the apartment. I have the following questions regarding this Does it cost anything to change a phone number?Do I nee...

Transfer number from Koodo prepaid

I sent private message to moderater_team 18 hours ago to ask for help with transferring my number from Koodo prepaid, but still haven't got any response. Normally how long do we have to wait?

Resolved! Registering a new account

I completed the registration paid the first month and set up autopay. I received a text message fromPublic Mobile that says: To complete your requestto move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the SIM & Activ...

Resolved! Account suspended

My grandma's account is suspended, even though the payment went through with autopay like it always does. I tried reporting it stolen and found, and didn't seem to work. She needs it working for doctors appointments, and I don't know how to fix it. H...

Took my voucher

It took my voucher then said that my account was expired and wouldn't let me use the voucher I just paid for today! Super frustrated please help. Nevermind I'm a dumbass, I figured it out thanks everyone.

Impossible d'ouvrir la session

J'ai une carte prépayée,Lorsque je veux me connecter à mon compte j'ai ce message d'erreur :L’ouverture de session a été désactivée. Veuillez communiquer avec le service à la clientèle de Public Mobile. J'ai essayé de contacter les modérateurs en mes...

Resolved! Phone Number Transfer Not Working

Hi all,I recently bought a bought and activated a Public Mobile SIM card. During the activation process, I filled out the phone number transfer details from my previous provider (Eastlink) and it completed successfully. Still, I recieved a text messa...

Resolved! Cellular data not working for my wife

Hello My wife has been having issues with her cellular data the past couple of days. We both have iPhones with connected Public Mobile accounts. I have not had issues, but she has. She can't use iMessage or anything data-related and she is currently ...

Calls that don't ring and then leave voice mail

Receiving several calls every day from a local number that go directly into voicemail. Phone never rings. I have the number on the Block List of my phone but still getting the calls and they are significantly decreasing the available time on my accou...

Resolved! Account web server down

Hi. I need to add 1 gb US data but the account page is taking forever to load. Can someone please purchase it for me immediately?

Resolved! Activation failure- Oops something went wrong

HiI tried activating my sim card but after submitting the form I got error message stating "Oops something went wrong" I tried reactivating with same procedure but now sim card number shows invalid. How do I activate the sim now? I waited for few hou...

Slow LTE speeds

My plan has the 6GB LTE option but only getting ~ 3Mbps on speedtests. I popped in another Public Mobile sim in my phone immediately got 90Mbps. I switched my phone to only use 3G and now I get 20Mbps.But I'm paying for LTE. Anyone experience this? D...

Cannot create profile / server slow / cannot reset password, cannot change payment

I have 3 accounts, and for some reason this month my autopay did not get taken out on the 13th, and now both my kids lines are suspended. When i call in says I owe 12 dollars. I dont remember if i registred there numbers and also when i try to crea...

Resolved! Can’t call or text after payment went through

I made a payment with my MasterCard/debit for my monthly plan and everything went through except I never received a text message like I normally do and when I try to call local Canada wide numbers it says that long distance isn’t included in my plan ...

Resolved! How come when I call outside my city I hear the warning "long distance charges may apply"?

Hi all, I have gotten a plan with Public Mobile where there is unlimited Canada-wide calls. However, when I make a call outside my city to another part of Canada, I hear a recording that "long distance charges may apply"? What's up with this? Thanks...

Resolved! US roaming add on - AGAIN NOT WORKING !!!

very frustating, and I mean VERYYYYYY So, 10 hours before the expiration of my US roaming add on, while I am still in US, I went ahead and tried to renew the add on.At the time, the only available option was the $8 for 10 days of unlimited texting. I...

Roaming purchase bugged

Hello, I'll go into more details later but in summary, this morning I purchased a US roaming addon (US Roaming - Talk Text 250 Data 10-day for $20 plus tax) and it didn't work, after waiting and restarting my phone and everything. No calling, no data...

Plan cancelled even though I'm on autopay and have paid?

I'm a new user and I'm set up for autopay. The money has been paid from my credit card, and there's a balance on my account, but the data stats haven't been reset and my account page says my plan has been canceled. Do I have to do something in orde...

Can’t make calls or receive calls

Every time I make a call a recording is telling me that I don’t have an active account, but I do and am paying for it. I also can’t receive any calls. I can only send and receive text messages. Please help.

Fund is available but I can't make any call

My plan is $15. i set up auto pay. It has enough money on my account. But I can't make any call. It says you don't set up for long distance call. please give me any solution.

Resolved! Cant get into my account

Hello, I cannot access my public mobile because I have forgotten my user name and password. Email: xxxxxxx@gmail.comphone: 647-xxx-xxxxThank you. EDIT: personal info removed by Ndesai

Resolved! $10 one time credit from referral not applied?

Hello, I just ported my number from Koodo to Public Mobile and I used my friends phone number for a referral bonus, it has not been applied. I ensured that when I signed up I added his number... but nothing. Is there any way to go back and add this i...

Resolved! lost account Add email address for my second PM sim

I've been waiting for 3 days to activate my 2nd sim I paid for.I did not see any warnings about using the same email address for my second sim & now I'm paying for it. My second sim self serve is completely unaccessable & cannot be activated. I authe...

Resolved! Can not change plan

Change plan just gives me an error . Tried to change mine and my son’s .. thought it might be the amount in the account they both have 120 bucks . And they both have the same error. .. no where to call . What do I do ?

How to transfer a TELUS shared plan

SIM card puk code

Got AT&T locked phone. AT&T gave unlock code, but phone needs carrier SIM card puk code which is not on the card package anymore as shown on some posts.

Resolved! Sim card replacement

I bought a new phone. Need a micro sim now, not the nano sim I have. Could you send me a new sim card at no cost ? Thanks

Resolved! Signed up for 1gb for $30 plus 3gb

Hi! I signed up for the above plan and it now doesn't show the 3gb, and I have used the 1gb so no access to data. My partner has the same and it is still listed on their overview, but it mine.

transaction history not showing beyond page 1

Hello,I inquired about my transaction history the past 6 months but the page did not show beyond page 1... It showed page 2 underneath but when I clicked on "page 2" or the signs ">" or ">>" nothing happened at all, only page 1 was shown! Anyone had ...

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