Free 1 month for new activation

[cathy75]

Hello everyone.   I am new to public mobile. I've received email promo on May 13th regarding free1 month for $25 plan or more. I've activated the new SIM card on May 14th & sign up using the same email address with $25 plan. 

Today, I just see on my credit card that I got charged $28.25.

How do I get the credit for 1 month free? I thought it is automatically done when I activate the number.

Any help would be appreciated. Thank you.

[cjlogie]

Any credits, rewards, or offers always come in the next billing cycle after you have activated and paid for your chosen plan.

[AE_Collector]

@cathy75 

A credit Equal to the plan cost you chose $(25) will show up in your account Before your plan renews 30 days after you started. This will cover your first renewal. You may also have credits of $10 show up if you used a referral code to activate and $2 if you set up autopay to a credit card. This should become $4 for your first renewal only as the extra $2 is to reimburse you for setting up Autopay on your very first payment.

AE_Collector

[cathy75]

Thank you.I didn't know about that and I am glad you confirm.

[computergeek541 · Accepted solution]

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@cathy75 wrote:

Hello everyone.   I am new to public mobile. I've received email promo on May 13th regarding free1 month for $25 plan or more. I've activated the new SIM card on May 14th & sign up using the same email address with $25 plan. 

Today, I just see on my credit card that I got charged $28.25.

How do I get the credit for 1 month free? I thought it is automatically done when I activate the number.

Any help would be appreciated. Thank you.

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Your second set of 30 days will be free. Sorry, but you need to pay full price for your first 30 days.