Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello folksMy husband and I have been with public mobile for years now. my husband much longer. So here is my question. My husband and I live 30 minutes out of town the closest place we can purchase a public mobile card is 30 minutes away. Are used t...
Dear Sir/Madam:Unable to access my account phone# . Urgently need your support as I need to edit my credit card to pay my subscription.Thank you, edited by computergeek541: phone number removed
I am trying to make a local call and it says 'Sorry we can't complete your call, you dont have an active long distance add on and this call is not covered by your plan' .could you please help
Hello, below is what shows up for my data. Does that mean i have 2GB together per month? I thought I only had 1 GB together.. What's the 1GB Promo? Thank you! I just checked it today. NameData Limit* (MB)Data Used** (MB)Remaining Data (MB)Status1GB ...
I forgot everything to retrieve my wife's account except the phone number. How can I now change the PRE authorize payment option. My wife's phone number is xxxx.Her phone was disconnected in February due to an non payment issue of $38.00. Please help...
If I register for the autopay, do I need to make a payment for the “balance owing?” sorry I’m a new user
I have had an intermittent incoming text delivery delay coming from several phones on different services other than PM. It happens only once every few weeks but the sent message goes from the senders phone and gets lost for a few hours (the longest w...
Hi, Kind of curious... How many 50% badges do you require to move up to 25%? Eliza5
Hi there, Can someone please look into why my calls are being cut off all the time? It was cut off at 15 second to a minute into the call. This happens to almost all my calls throughout the day. This phone line is important, even more crucial now giv...
Hi, I have 1 unread message. I have read it but it still shows as unread. How do I get the message to go from unread to read? Eliza5
I have a Google Pixel (2016) and I haven't used the data yet. Actually I haven't turned data on since I started using public mobile (data usage> mobile data is off as far as I can see). But just today I got a text that I'm close to using all of my da...
What would be the cheapest plan with autopay, that I could change/transfer to to keep my plan rolling for a year. I am planning to travel for a year and come back, unless I have another means to keep my phone number.Thanks
I think maybe it because everything is 4g now and I only have 3g and won't connect if anyone has figured this out much appreciated
Unable to reactivate my plan online.I click on submit and nothing happens.
My wife is a HC professional in Toronto and things are only starting. Unfortunately, as of a few days ago and continuing, she is missing many text messages (delayed or late to delivery, too late to be useful) and phone calls (suddenly she has a voice...
i cant use my mobile data
Hi Everyone,I hope everyone is safe and sound at home. I've been preoccupied the last few days trying to figure out an issue that popped up out of nowhere. I have an Iphone 6 with the $25 plan (unlimited calls and texts, but no data). It's been j...
a week and a half ago I switched my plan and now I can’t top up. I was able to add $10 to my balance through my bank card, but I can’t do anything else. My amount due says $0.00 even if I click make payment. What do I do? I can’t afford to switch ba...
IT SAYS ERROR. ALSO WHY ITS CHARGING 1 $ IN USD.MY BANK MERCHANT SAYS IT CHARGES AND RETURNS 1$ IN USD I WANT TO RECHARGE MY ACCOUNT MY EMAIL- ***************** NUMBER- **********- PLS HELP ASAP
Is simple Simon still working... the ? is missing lately. Come to think of it...the Quote button is gone too. Did I miss a notification or something ?
Hi there PM Community!It looks like my request to port my number from Chatr has failed. My account is still active through Chatr and I provided the PIN, so not sure what went wrong there. Please help! Thank you in advance for your help. Stay safe!
Hi,Due to COVID-19 just like many I'm forced to work from home. I was not able to connect more than 2 people together using merge function on my iphone. My friend using different provider was able to connect max of 5 people together. I was won...
I have random numbers that call me during the night and then hanging up immediately after the first ring. I know how to block a specific number from my phone, but this person calling me has a different number every time. The number always has the fir...
Just returned home and phone wasn’t in use for 2 months started using it and several calls to Ontario to number I don’t know is showing up I do not recognize this mumber
Hello Public Mobile, With the Corona virus situation I've had time to go over my banking and have found that I have been paying for a public mobile account for I believe 5 months. I do not have a public mobile phone, I tried to get a sim card to work...
I am trying to text to a 5 digit number. It used to send successfully but now when I try, i get "failed to send" message. When I go to look at the number, it appears my phone wants to add a hyphen after the first 3 digits. When I try to remove the...
I am new customer, so far i have not been able to connect to Mobile Data,
Covid 19 going to cost me a lot of money I almost use up my 12 gb in one month because reading news,and video chat with the family,I wish publicmobile they could do something to help out time like this ?
