Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I renewed my plan on the 13th and have a 5 gb data limit. I got a text to say I have reached 75% of my data limit. I tried to log in to self serve last night and it wouldn't load- I know upgrades are going on atm, so could this be a glitch in their s...
Hello community, I know there is a recent update for Selfserves My Account with new look, but I just noticed that my promotions are gone. The error message is "An unexpected error occurred during fetching of applied promotions."... Wondering if it wi...
I need to cancel my plan, can someone help. I have autom renew on
Payment made today but not applied,and I can't access my account,haven't been able to since I got the phone card a year ago,can someone please help
I paid with a voucher and the funds do not show up on the screen. yet it shows in payment history Edit by SD08: Post moved from announcement and title edited to reflect subject
Selfserve page not opening this morning - latest check 10:45AM PST. Anyone else having the same issue?
Hi everyone, Is there any way to export your usage history or usage details to Excel/CSV for archiving? There doesn't appear to be any simple way as one page is shown at a time and the table formatting probably wouldn't copy and paste directly over. ...
Just noticed in the local paper, I know old school right, that London Drugs is offering free PM sims with instore activation.Not sure if it is all London drugs but this is for the Edmonton area.
OUTAGE IN CALGARY? No Cell SignalIs there a network issue in Calgary? iPhone not picking up a cell signal. Have confirmed that cellular data is on / no airplane mode etc. Still searching for a signal. Near downtown with strong reception. Anyone...
This is a guide from Aug. 20, 2019. Porting an existing number from Koodo monthly plan to PM. Procedure A: SIM Activation 1. Buy a SIM card ($10) online or at a participating store.2. Activate the SIM by filling in all the info on this page. https://...
A few days ago a friend activated a PM account at Walmart - I had had asked him to please ask the Walmart associate to enter my PM cell number for the referal. My friend just advised me that the Walmart associate told him that the refer a friend thin...
can anyone help me to get my old public mobile phone number?
IOn 9/14/19 I signed up for and paid for two add-ons. A US Roaming 1GB data (10 day) and a US Roaming Unlimited Talk (10 day). I have the print out showing them When reaching my destination in the US, I discovered the US Roaming Unlimited Talk (10 ...
I have my old account number and I have my original SIM that I bought but it says invalid sim because I guess it can be used once per account. I have my old account that I have not made payments to which ended up deactivating itself and I lost my ph...
Hello, I have four phones on one account with Koodo. I would like to change to public mobile. Can I port all four numbers over, I am happy to have four separate accounts with public mobile thanks
My daughters phone but the dust so I was about to cancel her phone plan... but it came out 3 days early for some reason. How. Do I get a refund?
Please help me i locked my account because i lost my phone so i locked the sim and now i cant log in and when i try to change the password i get the security questions wrong what can i do?
I can receive calls and messages but if I try to access the internet, am told cannot access even though I have data plan. Have tried everything the internet tells me but still cannot access data on phone.Help me please....so frustrating!
Hi, Can someone help me? I just ported to Public Mobile Aug. 15. Less than a week ago. Would I be eligible to get this promotion for $10 off 6 months with the $50 promo plan? If so, how would I go about it?
I was just wondering if the old $120 120GB / 90 days plan is getting LTE speeds. Is it worth changing to the $40 4.5GB / 30 days plan at 3G speed?
Hi guys, Having trouble with picture messages. Old phone was Honor 6x. I never had DATA turned off (actually for over a year did not even have a data plan) and picture messages worked no problem with data OFF. Normally my phone settings are wifi on ...
I am unable to receive calls but i can make calls can anyone please help me i just moved to pm yesterday. Thank u
For some reason I am unable to make calls on my phone or receive calls
Hello, I ported successfully two numbers from Koodo yesterday. However it looks like I have a data block. I used to be with the same phone number with Public Mobile and I did have a block on my data. A thoird line that I activated has no issue. Can s...
I've tried everything I've read on here. Still can't make a call. Please help
Just a FYI for those with have 5Gb Promo Data Add ons (or perhaps other promos, but that's the one I got).. the promo appears in the front of your profile, but if you click on Plan & Add ons under the My Plan & Add-ons section it would disspear. Yet ...
Hey! Were on vacation in Canada from Sweden and purchased a SIM while on vacation. I have a Huawei Mate 10 Pro (which is compatible according to various forum posts and the bands seem to match). Put in the simcard and tried to activate, but get error...
I updated my phone plan to a bigger deal, but aside form seeing the agreed expense portion, with appropriate data increase, my plan details have not changed, and it has now been over one month. As I am on a 30 day renewal plan, would greatly apprecia...
My data plan is now renewing, even though it said it would come midnight of this date. I already upgraded a data plan purchase, and was informed it would change by/after yesterday's date (as I do not think the data renewed the second month, and now i...
