Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, this morning , after I restarted my phone. it can not register to public mobile . phone can read sim , could display the number. I tried to search and register manually, but it says can not connect to network blablabla...
I am new here. I tried to Port my Koodo prepaid number after activating with public mobile but can't do if on self serve. I contacted moderators yesterday at 3pm and an individual moderator this morning. Any idea on how long this might take?
This problem has been frustrating me whenever I visit a store website the location is always Calgary but I live in Regina. I always allow location services and I have to set the right city on every website but it never remembers. Anyone solved this ...
Hello, hello, could you please assist. I've activated my account last night and everything seems to appear on my account ok, but my number hasn't ported nor have I've recieved the welcome email. when i was activating the website came up with an error...
So I signed up with Public Mobile last night (July 30 2019) and I ported my number over from Lucky Mobile (which I had just ported my number to from Koodo on Saturday July 27 2019). I try calling my number from my work phone and it immediately gets d...
After completing the activation, chosing phone number, plan and gave credit card, a Runtime Error occured. PM pinned my credit card with $0 so they clearly have my information but I can't get into the account. Says the phone number entered is invalid...
Hi everyone, I switched to from Chatr to Public Mobile yesterday nightNow my number is transfered and everything is working fine Since I don't make so much call, but i do recieve calls, i bought the 15$ Plan Before buying the plan I read well the d...
Hi, I'm going to Hawaii for a few weeks and want to change to the new $60 plan that has US Roaming. I am currently on the $40 plan but I have the RBC $10 off/month discount. Would I lose this discount if I changed plan?
Do I need a texting plan to be able to add a texting add-on?Thx
I am not hearing back from moderators and my service has been suspended because of expiry date
both my wife and i recently ported from Rogers - extremely happy! however we're not getting any nofications when we get voicemails. Usually you get a marker on the voicemail icon that shows you have a new one... but nothing? I tried resetting the pho...
I’m traveling in the us right now and purchased the 10day data roaming but can not get it working. im on $10 voice plan and 1G data add on.successfully purchased the 1G 10 day data plan for us roaming tried ATT and T-Mobile APN settings. None of the...
Plan includes UL international text and texting has stopped working. We can make outgoign call as per the plan however textng has stopped - incoming and out going. We get 250mb of data but we are aware that it has ran out until reneweal. Why won't ...
I have 2 plans. They used to be in the account drop down. Now I only see one. Where's the other one? Thanks for your help.
I am not able to make any outgoing calls and smsit says "you don't have activeto long distance call and this call is not covered in your plan. Dial *611 to get this add on" For sms, I can send the sms but those are not being delivered to others. I do...
Please from yesterday I can not call and use my phone...I try renewalonline but not possible...I just received new credit cardv and when I try to change to do my payment ..FAILEDCan someone help me please,Thank you
LTE is available in my city and I have tried rebooting my phone as well as removing and re-inserting my SIM card. I went from a $25 plan to a $67 plan so that I will have LTE while I travel this month. After 2 days, my network hasn't changed over. H...
I just went to pay for my plan and it took a really long time for it to complete. I got a message saying that my card was declined by the provider. I check my bank account and the money was withdrawn but my public account has a balance of 0.00. Ho...
I can’t login into self serve. I’m travelling to the US and need to put an add-on so I can use my phone and data there. When I try to log on I get the following msg: Server Error in '/' Application.Runtime ErrorDescription: An exception occurred whil...
I'm trying to log in but when I click on "My Account" I get a screen that says Runtime Error. Any idea why this is and how to fix it? I'm leaving for the States tomorrow and need to buy some US data. Thanks!
What is public mobile planning to do to compete with the unlimited data plans now being offered by the big three?
Are Oracles and Moderators authorized to stop forum spammer? I already reported some of the posts an hour ago but the poster is still going at it. On post number 20 right now.
I topped up my account with $35 on July 24 and purchased 10MB with $10. My plan was $30 and I changed it to $35 plan. I paid $39.55 by credit card on July 24. When I checked my account balance today, it is $0. My question is what cost me $25?
If I reach my data limit, would I have to pay for over data usage fees or will it simply slow down (similar to Freedom Mobile). Can I receive text notifications from PM on when I'm getting close to or have already reached my data limit?
I was a Koodo customer that switched to Public Mobile. I was given a new phone number. I would like my old phone number back. How do I do this?
I'm new to PM and I had setup payment by credit card when I signed up 30 days ago. When I looked at my account just now it says plan expired does that mean I need to manually pay every 30 days? I'm under the impression that my credit card will be d...
Today I went to the mall to purchase a pm sim card instead of getting one from amazon . The kiosks that i purchased it from was at WOW mobile. I just wanted to buy the sim card and do the setup myself at home. But they said I needed to activate it t...
I've been waiting for a response from the moderator. My issue is I can't text call or use data. Status says active. My plan got switched, was supposed to be in effect Sept 8th, when the 90 day prepaid was up, got confirmation for that but now it sho...
We have made a payment to cover the renewal and was showing a balance suficient to cover the current expired plan that expired today how ever it did not renew, but was showing avail funds on my profile. so I selected the same plan again from the avai...
Hi all, I had a Public Mobile SIM card installed at a London Drugs a couple of weeks ago and my phone number ported over from Petro Canada Mobility. Everything went very smooth and quickly. My voice and text has worked flawlessly but today when I l...
