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invalid sim when entering a new and unactivated sim

vodka74
Good Citizen / Bon Citoyen

invalid sim when entering a new and unactivated sim

 

 

cleared cache on browser and tried different browser..still same issue

15 REPLIES 15

JoyLuck
Mayor / Maire

@vodka74 wrote:

invalid sim when entering a new and unactivated sim

 

 

cleared cache on browser and tried different browser..still same issue


Check your cc to see if it was charged. If yes put sim in phone and see if it works.

 

If no cc charge there is a sim lock after multiple attempts. Wait  1 hour and try activation again.

 

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. 

dude65
Model Citizen / Citoyen Modèle

Make sure you enter your PM sim 19 digit number correctly

vodka74
Good Citizen / Bon Citoyen

thanks but i have not even reached that stage to charge as it wont let me go pass the screen as it errors out with invalid sim

vodka74
Good Citizen / Bon Citoyen

thanks i did check the sim number and counted it with 19 digit number

vodka74
Good Citizen / Bon Citoyen

can i give someone my sim card new one with 19 digit to verify?


@vodka74 wrote:

can i give someone my sim card new one with 19 digit to verify?



If you want to PM me the SIM number ill try and enter it for you and let you know if it shows that its valid or not.

@vodka74 

I had the same message when my choose the number window timed out.

My sim was locked into that session and for an hour I couldn't activate. 

Try in an hour, this time clear your cache and use incognito, hopefully it will go through.

Where did you get your sim?


@vodka74 wrote:

can i give someone my sim card new one with 19 digit to verify?


Try again after 1 hour due to sim lock. If problem persists, contact a moderator.

 

Contact a moderator for assistance.

 

 Please use the chatbot SIMon to help you solve your issue. If SIMon cannot solve your issue then you have the option to contact a moderator.

 

Step 1: Choose the ? button at the right bottom corner of this page or choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.

 

Step 2: Tell SIMon what the issue is and see if he can find a solution for you.

 

Step 3: If Simon cannot find a solution then type in “moderator” to connect to a Public Mobile customer service representative.

 

Step 4: Simon will present you with two choices. Choose “Account-specific question”

 

Step 5 Then choose “No, I want a human”

 

Step 6 Create your ticket

@vodka74  do as @JoyLuck  and @dude65 suggests. When you get to the credit card field :

When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space). 

 

Here's 3 articles on activation and porting and the Refer a friend reward  if required:

1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

 

Welcome to PM. Stay safe.