invalid sim when entering a new and unactivated sim

[vodka74]

invalid sim when entering a new and unactivated sim

cleared cache on browser and tried different browser..still same issue

[JoyLuck]

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@vodka74 wrote:

invalid sim when entering a new and unactivated sim

cleared cache on browser and tried different browser..still same issue

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Check your cc to see if it was charged. If yes put sim in phone and see if it works.

If no cc charge there is a sim lock after multiple attempts. Wait  1 hour and try activation again.

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. 

[dude65]

Make sure you enter your PM sim 19 digit number correctly

[vodka74]

thanks but i have not even reached that stage to charge as it wont let me go pass the screen as it errors out with invalid sim

[vodka74]

thanks i did check the sim number and counted it with 19 digit number

[vodka74]

can i give someone my sim card new one with 19 digit to verify?

[Naepalm]

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@vodka74 wrote:

can i give someone my sim card new one with 19 digit to verify?

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If you want to PM me the SIM number ill try and enter it for you and let you know if it shows that its valid or not.

[kselmak]

@vodka74 

I had the same message when my choose the number window timed out.

My sim was locked into that session and for an hour I couldn't activate. 

Try in an hour, this time clear your cache and use incognito, hopefully it will go through.

Where did you get your sim?

[JoyLuck]

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@vodka74 wrote:

can i give someone my sim card new one with 19 digit to verify?

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Try again after 1 hour due to sim lock. If problem persists, contact a moderator.

Contact a moderator for assistance.

 Please use the chatbot SIMon to help you solve your issue. If SIMon cannot solve your issue then you have the option to contact a moderator.

Step 1: Choose the ? button at the right bottom corner of this page or choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.

Step 2: Tell SIMon what the issue is and see if he can find a solution for you.

Step 3: If Simon cannot find a solution then type in “moderator” to connect to a Public Mobile customer service representative.

Step 4: Simon will present you with two choices. Choose “Account-specific question”

Step 5 Then choose “No, I want a human”

Step 6 Create your ticket

[gblackma]

@vodka74  do as @JoyLuck  and @dude65 suggests. When you get to the credit card field :

When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space). 

Here's 3 articles on activation and porting and the Refer a friend reward  if required:

1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Welcome to PM. Stay safe.