invalid sim when entering a new and unactivated sim
cleared cache on browser and tried different browser..still same issue
Check your cc to see if it was charged. If yes put sim in phone and see if it works.
If no cc charge there is a sim lock after multiple attempts. Wait 1 hour and try activation again.
Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode.
can i give someone my sim card new one with 19 digit to verify?
Try again after 1 hour due to sim lock. If problem persists, contact a moderator.
Contact a moderator for assistance.
Please use the chatbot SIMon to help you solve your issue. If SIMon cannot solve your issue then you have the option to contact a moderator.
Step 1: Choose the ? button at the right bottom corner of this page or choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.
Step 2: Tell SIMon what the issue is and see if he can find a solution for you.
Step 3: If Simon cannot find a solution then type in “moderator” to connect to a Public Mobile customer service representative.
Step 4: Simon will present you with two choices. Choose “Account-specific question”
Step 5 Then choose “No, I want a human”
Step 6 Create your ticket
When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).
Here's 3 articles on activation and porting and the Refer a friend reward if required:
1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward
Welcome to PM. Stay safe.