05-07-2020 03:32 PM - edited 01-05-2022 10:42 AM
05-07-2020 05:39 PM
@rc04 Did you test it in another phone? Does it work there? What does your self-service account say? Give us more info so we could help further. Thanks.
05-07-2020 04:30 PM
@rc04 wrote:I have no service on my new SIM which was activated online
@rc04 If you restarted your phone and it still is not working then it means that your account wasn't provisioned properly and ytou need to ask PM to reset it.
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
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05-07-2020 04:07 PM
Hi
Can you please test your sim in another phone that you know works with Telus/koodo
05-07-2020 03:36 PM
@rc04 wrote:I have no service on my new SIM which was activated online
When did you activate it? If you have recently activated it the process takes 2 - 3 hours for it to work. Please wait out until that has finished.
You should also make sure your phone is unlocked, If it is older than 2017 model it will need to be unlocked by the provider that you had before.
Lastly, make sure your phone is compatible with the network.
Cheers
05-07-2020 03:36 PM
@rc04 Try restarting your phone.
05-07-2020 03:36 PM - edited 05-07-2020 03:37 PM
@rc04 Did you port your number? When you insert your SIM, does PM show as your provider? Welcome to PM. Thanks.
05-07-2020 03:36 PM
@rc04 hi does your phone need to be unlocked?
05-07-2020 03:33 PM
@rc04 wrote:I have no service on my new SIM which was activated online
What make/model/submodel is it? Is it unlocked?