Cancel Order to change plan Cancelled my current plan

[Users]

Hi,

I am new to Public Mobile. It seems that everyone is welcoming and helping. I like this community.

I have something to share with you. I activated my sim yesterday and I selected a plan and started receiving calls. I setup an order to change the plan with the coming month from 25 to 40 then I wanted to cancel that order. I pressed the button to cancel change the plan. Then it seems that it cancelled my current plan and all services. Now when I click on plan details, I can't find anything. I get this message.

"Oh no! It looks like something went wrong, but don’t panic. Log out and then log back in again to continue. Or return to the Login Page. "

This is the message that I get.

Did I lost my account?

Now I login in to my account but my payment information is different

I get the following information

Server Error in Application "PUBLIC MOBILE COMPANY PORTAL" Internet Information Services 7.5 Error Summary HTTP Error 403.14 - Forbidden The Web server is configured to not list the contents of this directory. Detailed Error Information Module DirectoryListingModule Notification ExecuteRequestHandler Handler StaticFile Error Code 0x00000000 Requested URL https://selfserve.publicmobile.ca:443/Controls/ Physical Path D:\Redknee\Portals\MR-4\WSC-Public\WebSelfCarePortal_9.13.13.7\Controls\ Logon Method Forms Logon User

what happened cancelled my current plan or what!

can you help me to restore my current plan?

[Users]

I called it and it shows that everything is ok. I would better count on 611 rather than the website.

Thank you so much

[Users]

Services are still working. I think it is the website. My plan details are back. But it did not cancel my change plan order.

Thank you so much.

[Users]

That helps. Now it works.

Thank you so much.

[gblackma]

@Users what happens when you dial 611 from your phone?  And are your services still working? Thanks.

[gpixel · Accepted solution]

@Users log out restart your computer and log back in using incognito/private mode and check again

[computergeek541]

There is no option to cancel the current plan. The only cancel option is for a future-dated plan change. I believe that this is just a momentary website issue. I also suspect the the future plan change was never reversed. Check if you service is still working. If it is, go back into self serve a little bit later to check on the status of your plan change. The plan change may still be set to occur at the time of your next renewal.