Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Every plan has this line in the description "For a description of Public Mobile’s network management practices, please see https://www.publicmobile.ca/pdfs/Optimization.pdf." When was the last time this PDF was available?
Can I change my public mobile community username?
my credit card was updated by my bank, so the number changed, public mobile stopped my account for lack of payment, i cant update my credit card cause i forgot my password, what do i do? also would like to upgrade my plan?
Where I'm able to locate my Message Center Number?
Hello. Does anyone ever check the usage history? I was trying to track the exact call and text time. And it seems the time stamps are all on EST. And each record didn't shows whether it occurred on AM or PM, so the time stamp is a bit mixed up. Are w...
In the past month or so i've been experiencing issues with my phone with Public Mobile network. Signal is weak in my office as well my home, they were used to be full bar but now mostly 1 bar. And lots of time I have to restart my phone so that i can...
Today is my renew date and I want to change my plan. I have $38 balance and want this applied using the changes below and return store mt service. I wish to change my plan from current to the following : 30 day planUnlimited provincial calling Unli...
Hi, I activated the $10 talk/text plan at walmart today with a new phone number (not ported). I am able to send and receive messages but unable to make and receive phone calls. I have messaged the moderator team, but was wondering if it is normal for...
Is Paying for 4G LTE Really that much better than 3G. Advice PleaseThanks!
Hey all, im unable to make calls. I just get a notice that I do not have a long distance plan , yet , it’s a local call and I do have long distance plans. Please help.
Hi, I am trying to send email to sms as discussed in the following thread. https://productioncommunity.publicmobile.ca/t5/Discussions/can-I-send-email-to-sms-public-mobile-user-like-Roger-Bell-Telus/td-p/7981 I am using the following email address;...
Hey guys, So I am having difficulty sending pictures via text message and also creating groupchats via text message, It does not let me do either! I am on the 30$/30 day plan (Unlimited talk and text canada wide with some data) Was wondering if ther...
Changed plan today on renewal day, or so I thought, it isn’t changing to the new plan. Help please
I am a new user, and I am facing a situation, in which my husband and I signed up for two phone number but put under the same e-mail account, however the second phone number did not active correctly, and account information didn't show up properly. ...
I cannot login to my account because I forgot the passsword I setup. When I attempt to use the "forgot my password" feature it says it will send me an email but never does. I can;t even get tech support without my password so I hope someone can fix t...
Hi all I have a plan of 4gb with PUBLIC MOBILE, my question is what happens when data finish? It works unlimited with slow speed as chatr and other gives or data doesnt work after 4gb?
Hi, I bought a US data roaming add-on yesterday via phone (dialling 611) but it doesn't seem to have gone through? I got the 250MB for $10. I still have the same amount of credit on my account as I did before I bought the add-on and when I check my a...
I went to my local Walmart to get a sim and take advantage of the Walmart PM promotion. The person told me that all the sims that they received were bad and they had none to sell. He also went on to elaborate that PM sims often were faulty. This i...
Hi! I'm trying to figure out some things after activating, here's my questions: 1. Is it free to call 611 1-855-4Public to access the automatic system for managing the account even if I place the call from my cell phone? I'm on the $10 limited plan ...
Bonsoir, j'ai reçu une notification de Public mobile qui dit que je peux aller avec Koodo et avoir 4Gb de données sur le réseau 4GB pour 45$ et la possibilité d'avoir un téléphone à 0$, comment cela se passe t-il ? J'ai essayé de faire la transaction...
Hi there, My friend is having an issue with their connection to Public Mobile and we think it is because the sim card has gone faulty. Text messages fail to send using the built in texting app on the Moto G (5th gen). This also occured on the Moto G ...
I will be returning to NL once again this summer for three months. Last year I used Public Mobile and it worked very well. We will be crossing the border into Canada on June 25th.I am doing the "Build your own plan" exactly as I did last year. It ...
Hi my phone was stolen so I had to get a new phone and SIM card but since then I cannot connect to internet. It show me 3G but browser doesn’t load up the page... help any idea why ? Internet not working at all
I signed up to Public Mobile yesterday. I opt'ed to port my number over from a VoIP carrier, which to my knowledge is still pending. But on sign up it accepted my details, and did not advise how long the number port would take, I have since read that...
Since signing up with Public I've been happy, I'm left alone for the most part, until Koodo started texting me promotions, I got that dealt with swiftly, now I'm getting phone calls.Block those numbers, oh nope, they leave voice mail.I need a Mod to ...
My plan is currently expired and I want to switch to the new $40 for 4gb, I have enough funds to complete the transaction but it won't let my do it.please any help I have been without my phone for almost two weeks.
Hello all, newly signed up with Public Mobile with the 4GB promo. I just wish it worked! Here's the details:-My account shows my data is active and available-My apn is set up as sp.mb.com, with everything else blank-I've tried resetting the phone, re...
Another thread with "up to date" info on this topic to embellish that found here: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Share-Your-3G-Real-World-Experience/m-p/174940#M19031This time round I had an iPhone 5 running on LTE and a...
I enjoy Public Mobile, they have good plans they offer great promo's and overall the service is good everywhere. My first experience when I signed up was smooth and effortless (aside from the crappy wal-mart rep) I bought a sim card, went home got my...
I have emailed for help, no one responding. Public ripped me off 51. Bucks this morning. Can't get any help and if I don't by the end of the day public will lose 3 customers in total. Not acceptable to be charged in my card twice within minutes for 1...
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