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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to use data due to phone issues and would like to downgrade my plan

I purchased a one month plan for $30 with unlimited text and call and 500MB data. The person who set it up for me at Walmart was unable to get the data service working on my phone and since I had already paid for the service, she said the only soluti...

Resolved! Transferring Phone Number to Public Mobile from PC Mobile

If you go to transfer your phone number through your account, and right away when you Check Eligibility you get an error, how often does it work to get your phone number? I have kept my PC Mobile account active, I have PM'd the mods, just waiting on ...

Voicemail Issues

I'm able to logon to my voicemail with no issues, how when attemping to check voice messages, it would say, "sent by xxx-xxx-xxxx", and then it will say, "to replay this message, press 1" without playing the actual message. I would press one, and it...

Resolved! Referral to Temporary Phone Number

What if you refer a friend and they use your temporary phone number? I am waiting to port over my old number but a couple of friends are wanting to sign up, will it still work if my temporary number is connected to my activated account? Or should I t...

got a new phone and im a current public customer

I got a new phone. I want my same number and the new phone will work with public. do i need a new sim card or can i use my old one?

Unlocked Iphone 8 plus - sim wont activate

I bought a brand new unlocked Iphone 8 plus yesterday from the Apple store. When I inserted my new public mobile sim it says the sim card I currently have installed is not supported by the carrier server the phone is on. However, before this message ...

Locked out

I changed my account email address and now can’t login to self serve. Need help.

Resolved! I bought a 25 dollars top up I enter the pin number but I can use my phone

haven't received sim card

Ordered sim card from online store Nov. 26 still haven't received. Help please

Locked out my account help!

It won’t let me log in or change my password, won’t send me an email either. Please help me I need to add on my credit card to pay my bill

Any boxing day promotions?

Hello @CS_Agent, are there any promotional plans for the upcoming boxing day next week in the works? Have there been any promotional plans that Public Mobile has offered in the past Boxing Days? Thanks.

Resolved! App

Is there going to be an app to download in the near future? Something that can connect me to the community and my account? I hope so...

Resolved! Porting of rewards

I'm thinking of upgrading my current PM plan to a higher plan. Will my current reward discounts be carried forward to the new plan or will I have to start from the beginning.

Need a 12 dollar plan with unlimited text

@Alan_K @Jared_K @ @ @Brooke_C @Mary_M ....Can we get a plan with unlimited texts? Similar to Koodo's $15 prepaid, but less expensive due to PMs online structure? Your promos seem to be aimed at higher priced plans.

Resolved! Transferring phone number (not account holder)

Hello, I've been signed up with Public Mobile for a few months and I love it. Now my partner, who has not previously had a cell phone, would like to sign up, and he would like to transfer our landline number. The problem is, I am the account holder f...

Adding a new card

@CS_Agent I’ve tried all day to add my new debit Visa card and even tried another MasterCard as well and it keeps telling me that it can not verify the information given. I’m sure I’m filling out the information correctly and have tried clearing my i...

Activated my new SIM 5 hours ago and phone still says "No SIM"

@CS_AgentI really need my phone to work tomorrow. I activated my new Public Mobile SIM 5 hours ago and ported my existing number from Koodo and it still reads "No SIM". I did all the following "fixes" for it which include: 1.) Confirming that my phon...

Verify 10 day us roaming bundle

Are we supposed to get a text indicating we add a 10 US roaming package? I did not receive one. If we go over our 250 MByte limit will we get an text indicating we did?

Resolved! Targeted offer for Freedom Mobile customers

I noticed this plan is gone already. That was short lived! just curious as to why? Freedom is still offering their big gig plans.

calling the US

Hi I am new to public moblie i wanted to find out if you can call from the US on the $50 plan or if its just calling to the US from canada. Thanks

Resolved! sim card

Hi i tried to switch over my sim card to a new phone and it said that the iphone needs to be unlocked by my carrier. what do i need to do?

Comp stopped during activation

I already have 2 lines with PM. Both lines the numbers were ported from Telus and porting went okay. Today I was porting the third line from Telus and on the last step I received this message " Ooops don't panic".......... and computer is freeze. So...

Incoming calls not working

data good, text good, outgoing calls good no incoming calls sent messages to Moderator Team no reponse what do i do now

Vanishing Posts?

This isn't the first time I have noticed this. I just finished typing out a lengthy (and helpful as it almost instantly got two bravos) post and when I noticed a typo I fixed it. I went back to the post and it was gone. The Bravos also vanished. Ther...

Auto debit is active,but account suspended

Hello, My auto debit is active, credit card has sufficient balance still account is suspended. I have tried suspending and reactivating my service yet it remains suspended. Please help asap. Thanks.

Resolved! Reactivate my account please

Hi there, public mobile was unable to use auto pay to renew my account because I have a new card. I updated my card and made the payment (which has been taken from my bank account) however my account is still deactivated. Please reactivate ASAP as I ...

Resolved! question about add on

I saw an add on "200 min US and Canada Long Distance" Does this 200 mins including canada wide minutes or only long distance?

Cannot login to self serve

Hi there! A little bit ago I purchased the public mobile sim card and waited for it to arrive in mail. Once I did I was able to connect service by porting my previous pre paid number to my public mobile account.I believe something weird happened with...

I’m not able to change my visa debit card information! Please help!

I need help ASAP ! My phone has been cut off and I need to make a payment. I received a new visa debit card as my old one is expired and I can’t replace the old number with the new one. I also tried using my MasterCard and it was unable to process th...

LeTV Le Pro 3

Alright guys, So I own a Letv LeEco Le Pro 3, as seen here:https://www.youtube.com/watch?v=vfTIx-DWcmo Its designed & manufactured for the chinese market, anyways it has worked flawlessly with every other canadian carrier I have had, its a great phon...