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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How do you find the total minutes used ?

How do you find the total minutes used ? Or there is no such features, we have to calculate our own?

Resolved! Can I transfer my phone number to my friend

Hi, I have another phone number which is under fido's plan. Can I transfer this number to my friend and let him join pubic mobile? Thanks.

I can not sign in to my account

Hi,I can not sign in my account and when I ask to send a link for changing the password I be never received that link.I need to do the payment but I couldn’t.thanks

Cellular Data Not Working After Changing SIM Card

I recently returned from the US, where I was using a different SIM card for US service. Since putting my Public Mobile SIM back in my iPhone I haven't been able to use cellular data. Calls and SMS work fine. I've confirmed the cellular network set...

Resolved! How to change caller ID?

Hello all, Just joined Public Mobile yesterday. I ported in a number from Telus that I've had for a month. My Telus plan did not have caller ID, but my PM plan does. I just discovered that my name shows up as the name of the last person who had my ph...

Koodo Port

How do i port my Koodo number to public. I already got a new public number as instructed and do porting after. I have also tried doing change plan and from their did change phone number but didnt work. What needs to be done?

Resolved! Message sent

Resolved! I can make calls but can't receive them, text messages not coming through

So I just activated my Sim at Walmart, came home made a call no problem, however cannot receive calls. My text messages are not going through either and I am not receiving them

Resolved! Payment by voucher

So I switched to public mobile during their $10 free sim card and 2nd month free promotion. I'm coming up on my second month and Public mobile has already deposited the funds into my account. Here's my question: I have a voucher for the third mont...

Phone not working

Top upped with vouchers funds are available on account Phone was suspend on the 19th payment was made on the 20 Phone never reactivated after payment how can I get my phone going more then enough balance to activate plan

Forgot Password Feature Not Working

It looks like successfully completing the lost password form on the site doesn't result in a password reset email. The email is not going to my spam box (gmail) so I can only assume this feature is broken or public mobile is blocked. How can I pay ...

Active a new sim on a current account

How can i active my new sim card on my current account i cant acess the email which my account is registered to

Can't reactivate plan funds are avail

Want to reactivate my plan it system stuck funds are avail Phone ********** Account holder Victor **** **/**/****

Setting up a Samsung Galaxy SII to use Data.

When I got a data plan on my iPhone 5S, the data just worked. However, I am trying to help another member setup their phone for 500MB data for emergencies. The phone already works with the talk and multimedia texting. The phone is a Samsung Galaxy SI...

Drawing attention to a topic

I have found multiple times when I'm in the middle of helping a community member I need to go for something else but don't like to just leave the customer hanging. If it's a newish topic or has lots of attention from other members I know someone will...

line transfert

Bonjour J'ai un probleme avec ma ligne depuis son activation hier. j'ai contacter le lien pour envoyer un message privé au modérateur mais sans succes quoi faire je suis vraiment décourager et je n'ai plus de ligne fonctionnel ....

Resolved! Can not receive calls but can make call

No incoming call but have outgoing call

ordering sim, but want the current promotion offer

Hello, I am looking at the offer that is going for $40 with 4.5 gb. I want to order the sim cards online, however, I am afraid by the time I get them this promotion offer may be gone. Is there anyway I can guarantee having this offer still when I get...

Progress Bar

Didn’t really see anywhere else this could be posted... But here goes! It would be nice to see a progress style bar in the data usage section in “my account” vs the numerical readout.

Porting problem

Hi, I sent an private message to Moderate Team yesteray and today moning due to porting problem.But I didn't any reply till now. if not answer from then How can sole my issue?Can anybody help me for my issue? My probelm can call outgoing call but rec...

I had an Idea, something that can be very convenient, as well as simple

When it comes to Add-Ons, Like Data, the way to reload, is of course on Self-Serve, OR, *611 BUT, WHAT IF PM had a way, where THE PM Client, they having to agree to it and have it ALL set-up via Self-Serve, where When you run outta Add-On Data, U rec...

Payment not accepted.

Payment still not accepted.

Autopay not working

So I set up autopay and I get autopay rewards but my account isn't autopaying. I got messages just now that I needed to pay myy account. What's happening?

delete, duplicate Register for this community - not a valid email address

sorry pls delete, this is a duplicate. Hi, my friend try to register to PM Community but gets: not a valid email addressHere the email (anonymized)joedo..e@gmail.com is not a valid email address Same email is working fine for self service accountIs t...

Register for this community - not a valid email address

Hi, my friend try to sign up for PM Community but get "not a valid email address"Here with anonymized email, length is same and dots are at same.joedo..e@gmail.com is not a valid email address Same email worked fine for Self Service Account.Is that a...

Topped up my data plan twice, and it worked for 5 minutes before stopping

Hello,I ran out of data and my plan and chose to top my data up with 250 MB for 10$. That ran out very quickly - all I did between buying and it expiring was use Google Maps. I topped it up again yesterday at work, and without even leaving wifi or to...

Why we need to ask the invoice and wait 30 day or more 40 days .....

Why do we need to ask the invoice and wait 30 days or more than?In my case, i need to ask the second time after ~40 days no invoice.Why the invoice isn't on the account after a payment?????? Everywhere after a payment an invoice it's available, what ...

Resolved! Credits

If I change my plan do I lose my monthly credits? I have my autopay credit and a referral credit.

Resolved! Statements

Hi, I reviewed the community about billing statements. I know that there is the tab where I can review my payment/credit history, but is there an easier way to obtain a statement for my records every month? (I did see the post about filling out a bu...

sim not working

hi! my phone has not been workig for the past 10 days, and my account is active. can someone help me with this issue?

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