12-19-2018 12:48 PM - edited 01-05-2022 02:50 AM
12-19-2018 01:33 PM
@Dany07 wrote:how i reactivate my service
You might want to start with unchecking your own post as solution, since a) it ISN'T the solution by any means, and b) most people who could potentially give you ideas to try (we are customers like you, remember?) don't bother reading posts that are solved, and c) the moderators, the actual Public Mobile CSRs who are the only ones who can access your account, will be extremely unlikely to see it (private message is how to get in touch with them).
Usually, adding sufficient funds to your account is activating it (as long as you are inside the 90days suspension period).
What does your self serve account say? If your plan is active, have you rebooted the phone?
12-19-2018 01:25 PM
Go to your account click lost/stolen...suspend it for 10 minutes..then do again and unsuspend...worth ashot....
12-19-2018 01:24 PM
@Dany07, First off, Public Mobile has no call center. All support is done either here in the community (mostly by other customers), and via private message with the moderator team.
As for reactivating your phone... If adding suficient funds to your account did not automatically re-activate your phone, you can try the lost phone trick. Just go into your self serve portal, and find/click on the Lost Phone option. Log out, wait a few minutes, log back in and then select the found phone option. There is a good chance that that will re-activate your plan. Be sure to restart your phone after reporting it found.
Let us know if that works.
12-19-2018 01:18 PM
how i reactivate my service
12-19-2018 01:00 PM
How I get my service back
12-19-2018 12:57 PM
It tells me the funds are add to my account but I don't have service
12-19-2018 12:54 PM
It tells me the funds are in and my next payment is Jan 16 2019
12-19-2018 12:53 PM
How do activated the service
12-19-2018 12:51 PM
U people should respond fast
12-19-2018 12:51 PM
12-19-2018 12:50 PM
I need help fast with my issue try to talk to human but no chance