Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I connect with moderators for help
We have been tryign to get my father's number ported from Bell for two weeks now. Hello, I spoke with my father and he has still not received the text from public mobile welcoming him, over a week after initially activating the SIM card. He has re...
Hello, I've been with PM for a month now, but I've worked out of town so I finally have a chance to resolve my Data issues. I have an iPhone 4 and my data will only work on wifi. The message I get is "You are not subscribed to a cellular data servic...
Hi MOD. Just wondering if you can help me resolve this issue. Last month I signed up to Public Mobile promotion to get a free 1 month on your second billing.I had a Sim and a number that works.Yesterday my first 1 month expired and I haven't get the ...
Hi there, I have a 30 day plan and can call and text unlimited during these days for 25 CAD. To my astonishment I tried to call the police to make an appointment to report and inquire regarding my lost passport and I got an error message: your plan,...
Signed up for service for yesterday, account emailed me all is good but still no service this morning.
I hate this company. I just got back to Toronto and I paid up my account. And I reinserted my Sim card. It even says public mobile on my phone But I have no service, no voicemail, I can’t call out at all. Every time I call it it says oh this is long ...
I just started up my plan for $10 per 30 days a moment ago. Right after I found 5 texts being deducted even I did not send out any text! How come for this?
Hello, I have set my account up for Autopay, and it says that I get rewarded for $2, but it doesn't subtract the discount from my total amount. It said that my full amount is due. How does this work?
I am hoping more lines to my account. I read some older posts from 2016 that said this was not possible. Is this still the case? And is there still a limit of two accounts per credit card?
Since I got my phone I have sent 2 outgoing texts, but have been charged for 40!!Does anyone know why this is or how to resolve the issue?
@CS_Agent I just started a plan with you guys a couple days ago and love it! My brother told me about you guys and he had ordered a SIM card in the mail to get the $40 plan with 4.5 GB, which ended yesterday. But the SIM card still hasn't arrived, is...
Hmm...so, yesterday, I bought the $15 add-on for 10 days of US roaming talk and text. My phone shows connected to AT&T and has been connected to T-Mobile in other areas. My phone's data roaming setting is turned on and my account shows $15 as the bal...
I tried switching to another phone but could find a valid PIN # to unlock my SIM card....
Yesterday I paid $30 for a new $30 a month data and phone plan. My account balance states I have $2.00. Why?
i wanna cancel my voice help, how do i do that? can someone please help me.thank you very much.
Hi, just wondering what is the usual wait time for the moderator team to reply to a private message? Been over a day now. Needs them to port my old number from pc mobile. Thanks for any help
Hi all, I am a new subscriber trying to active a new SIM card in my Samsung Advance (old phone) I went through the process of activating the SIM card and setting up autopay. I then received 2 different text messages with 2 different PINs. I then shut...
I heard that PM locks your phone if you owe them money. How long would this lock be? 3 months after account is closed? Or forever? How to pay after 3 months if account is closed already?
Hello, Is there any way to get service in Lebanon with Public Mobile or its affiliates (Talk, Text and Data)?
My phone said network error how do I reset it or the apn settings
Hi there,I am trying to make a payment that is due by 16th October,2018 . As I am trying to make the payment after loading my card and submitting it, it says you have already got enough balance. And then if I check the payent history, it says nothing...
Hey everyoneI just signed up with public mobile. For some reason I am unable to receive texts and the ones I send are not always being delivered. I really need this fixed anyone know what to Do?
how do I receive a receipt for the payments I make? I would like to expense them and need a receipt. Thanks
I have just moved to Prescott Ontario and live on the river and just across from Ogdensberg NY. When I try to use my phone the network says I do not have long distance in my plan. I signed up for the $40/month unlimited long distance, text messaging ...
Hi, opened up PM account on Oct 10th, phone worked fine until yesterday and now no network is available. tried rebooting, reinserting sim card no luck. Please help
its seen when out my home and switch to my data from here it doesnt work..i have to restart phone to make it work...at home i got wifi.so when i go out i change pm data...i wonder why it does this..after restart all is good...just wondering if anyone...
Is it possible to add another line to your existing account? I have 3 more lines I want to port over BUT I do not want the hasstle of creating mutliple accounts and multiple emails to do this.
I’ve been waiting over 24 hours for my verification code to be texted to me. I think I may have blocked the number when I signed up and have no way to figure it out how to unblock as I don’t know the phone number I’ll be receiving the text with the c...
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