Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It would be awesome for public mobile to offer different roaming packages in the US. Sure $20 for 10 days is awesome price but for 1 day in the US it's expensive. I'm sure it's been brought up many times. I'm sure it would attract more customers who ...
Anybody else notice logging into and out of My Account very slow and almost non responsive the past couple of days, Community is fine but not My Accounts
So I just got my sim and plan went smoothly when signing up but everything else after has gone wrong and still waiting for moderator to fix my no service issue (been 2 days and no answer...) I was charged $10 for the monthly plan and they never did ...
My festive look is my ugly Christmas sweater on and making some Christmas cookies
If I change my plan to one on the ones with the AutoPay data bonus, will I still receive the $2/mo AutoPay reward? Or does the 500 MB bonus replace that?
I have a basic talk and text plan without data. If I bring my phone overseas, will I still be able to receive calls and messages from Canada? Is there an option to add roaming service to my plan? Does it matter which country I will be at?
Hi, I recently signed up to PM. All's good except for SMS. When attempting to send a text with Messages to another iPhone, it'll only send if I'm connected to WiFi. If I'm not connected to WiFi, it'll not send. In other words, it doesn't default to S...
I paid and the money is in the account but its not accepting the money and my account is still suspended?
I had made a payment on Dec.6 for my regular plan of $43 dollars. I will be requiring a bit more data for the next couple months so i changed to the 8GB data plan that is on right now for $50. I had to top up my account $56 in order to do this so now...
I have to say 'My Best Holiday Deal was joining Public Mobile Yesterday, Dec 10th"Seriously looking at my usage and realizing that this company has a fantastic program! Plus I received a bonus of $25 for being referred from my friend! How great is th...
I live on the Canada USA border on a river between us in ontario, regularly it switches to roaming and doesnt switch back ,how do i fix this problem . Ive tried taking sim card out while phone is on and then tried with phone off. I have a plus one ...
Hi,After reading many messages it seems I have a problem that requires support to fix.My phone stopped receiving texts today. Calls and outgoing texts worked fine.I had a US add on that expired this morning, and it looks like this caused the problem...
Hi, I have activted a new sim, but when inserting it into an unlocked phone, it is asking me for a PUK code. I have messaged the mod team, but haven't got a response, I'm already paying for service that I can't use! I have a second sim that I would ...
I received a message from Public Mobile saying that between Dec 10 to Dec 14, 2018 there are online Community Contests. "You could win amazing prizes" the text says. It provides a link for more details. I don't want to hit the link as it doesn't...
Hello Everyone!I've recently reset my phone and since then I have not been able to send or receive MMS.I have a Samsung Note 5.I've followed the APN set up guide for android.I've tried changing my Authentification Type to PAP and I've tried changing ...
Hi everyone, so I'm trying to change my plan so I went on to the self serve, pressed change plan, clicked the plan I wanted and it came up with a $45 + tax fee (the same price as the new plan for 30 days). But then after paying that, it immediately c...
As per your plan of https://www.publicmobile.ca/en/ab/plans/50for8GB-3Gspeed, it says:UNLIMITED Talk Canada & USbut when I go into my account is says its an add on. Found this out today by making a call to the US and it saying I didn't have this add ...
I can't remember my password, and the recovery question i can't seem to get correctly either. I'm still in possession of my phone, sim, etc. What are my next steps?
Hi, I get a new simcard with this new plan - introduce public mobile to a friend with 25$ credit- and the number is 647-xxx-xxxx and gone through all activation process , yet still it is not activated nor received 25$ credit. I also can not log in w...
how to cancel an add on service
not in particular ,just go with the flow !!!!
I just received activated and installed my Public Mobile Sim card. I kept my Telus phone number. Do I need to contact Telus to cancel my account with them or will it automatically cancel with the activation of the Public Mobile Account?
Forgot to turn off notification on Daves letter and was that ever fun cleaning up my mail inbox
Any ideas as to why this might be happening? I noticed a call made to Saskatchewan that I did not make. I read in another thread that this was a call made to voicemail. If so, why SK? I've always resided in AB. I'm not really worried about this s...
I noticed on my recent bill I had 6 calls made from my number to 2265804001. I have no idea who this could be and am especially worried because these calls were made when my sim cards were out of my phone (but in my possession) whilst on vacation in ...
Hi. Hoping to get some help with my phone: - Switched from Fido prepaid to Public Mobile about a week ago- Ported my number; took a few days but worked fine.- Voice calls / data all worked fine for first 5 days or so- Moved permanently from Rosemont ...
Hello, I had a question on my mind. So In my plan I have Canada wide calling can I be in another province that I travel too and be able to call without getting long distance calls. For example let’s say I’m in Manitoba and I travel to Quebec for a t...
I have been locked out of my accounts due to problems I was having trying to sign in for the first time. Seemed to be a glitch right at the start.Not sure what to do now.
Morning! I signed up for the promo in Oct/Nov 2018 to receive the $35 for 4.5GBs at 3G speed, and was charged that amount for the first month. But now I’m being charged $40 (minus 2 for Autopay). Why? Cheers,
Hi,I referred a friend last September, during the 25$ referral deal. I just got billed this Monday (3 month plan) and the 25$ reward does not show up anywhere, not on my bill, nor on my rewards tab either.She did it ONLINE, I got the 1$ a month rewar...
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