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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! SIM Invalid - no payment infomation entered

@CS_AgentWhile activiating my SIM card I had to go back a page before I hit the payment stage so I have not entered any payment information and now my SIM is invalid. I need help correcting this. Thanks!

Resolved! Payment Due Date

I opened my account and made my first payment on Dec 29th, shouldn't it be due on the 29th of each month, why am I being told it id due on the 27th this month?

Resolved! USA addon for 17 days?

Hi, I'm going to be travelling to the USA for 17 days, and I'd like to have talk, data, and text. I know there's the 10-day addon for that. How does it work in terms of making sure i'm covered with it for 17 days? Do I buy two of the addons simultane...

Not receivingVerification code from viber

I successfully transferred my old number to pm(when I make calls my old numbers shows up), but when I text, no one receives my text. And I don't receive verification code from apps that I install. Not sure how to fix this. Thanks

Resolved! Porting a home number to cell

How easy is it to port a home number to a new activated sim card and new account? The person wants to close her home phone (landline) and activate a new account on PM and port her home number over. What is the process and is it easy to do? How long d...

Resolved! Can Port At Any Time?

There's no time limit on the porting process, correct?I'm thinking of getting a plan but just opening it with a new number. Seeing how that goes, if all is well, just port over to PM when we're ready (weeks later). Fine, no? I guess you could pop t...

$10 reward every month for 6 months

Hi when I bought the public mobile number, I was told I will get a $ 10 rollback every month in 6 months. However,I did not get any thing. Could you please help?

IN THE USA WITH A TALK ADD-ON NOT WARKING PROPERLY

HII'M IN THE USA AND I HAVE A TALK ADD-ON AND THE CALLS ARE GETTING DISCANACTD AVAERY MINCAN SOMEBODY HELP ME?

Trying to reset my account had my phone stolen and now cannot access account to change SIM cards.

Hello, I am having an issue getting a decent response to change my SIM card. I recently had my phone stolen and thus have lost my SIM card as well. I am a working professional and need my phone up and running despite this unfortunate circumstance. I...

Resolved! Won't Let Me Pay My Bill and Locked Out of Self Serve

I missed the autopay due to delay in direct deposit. My service was suspended. The next morning I purchased and loaded two prepaid vouchers successfully via 611. I then went to log in to my account to pay but I was locked out of Self Serve and told t...

Resolved! Phone automatic make call to a number to use up minutes

I checked my usage history and find there are many times outgoing call to a number 3065804001, that used up my minutes. It is like a hidden hand to use my phone. Each time it lasts only few seconds, less than 10 second. Is there someone has this expe...

puk code

Hi need help for puk code for # removed ETA Phone number removed by ShawnC13

Cannot Make Calls

Hello, I topped up my account today and it still told me that my account was suspended and needed a payment. I went into my services and suspended and then unsuspended my account and it no longer told me that. Now when I make a call it says I do not ...

how to update my account number in system

I am in process of transfer my number from former service provider to publicMobile, I have got call from service team.she asked me to get account number from former service provider , then make my mobile number transferring available.I have got the a...

Paid my dues online but mobile data not working.

Hello. I just recharged my plan via debit card online. My calls are working but the mobile data isn't working. Help please!!

My phone number will not work

Hi I just paid my phone bill and changed my plan to the talk,text,and 4g of data, with long distance, and nothing I can call out, I can't text, my data is not working, and it's been a good 5 hours since I renewed my account, what do I do

Phone company with no phone number

Anyone else setup an account. Or should say guy at Walmart did. Then told me to self register when it appeared he did or ?! Anyway I’m not wasting more time. Long story short. From my sims locking for no reason. To brand new phones popping up as repo...

Resolved! Plan Details not Appearing

I have logged into my account and when I click on Plan Details it receive "Oops something went wrong" I can't see my plan details. I have also tried clicking on the Tab at the top but receive the same message. How do I get this fixed? I was recently ...

PM I think Needs to eventually expand the Roaming beyond the US, EVEN IF it's JUST the Data

IF PM Had an Expanded Roaming, DATA Especially, PPL could use Apps like Whatsapp, ESPECIALLY If one travels to a place, and an Emergency occurs.Better to have something there so that IF a SERIOUS Emergency, Illness, or worse, This being an essential ...

PM needs to create a Plan IF PPL want one for their Tablets

PM needs to eventually invest in making plans for PPL who have Tablets, this way maybe increasing some business in a catagory that seems to be ignored, but is a growing trend Just my opinion

PM should eventually allow E-Sims as this could be the Future eventually

I think PM should invest in E-Sim eventually, as This could be the Future Also, 5G as well. And they need to do more Promo for LTE Plans, as 3G makes it appear PM is not Future Oriented. Just my opinion

Resolved! error message when trying to switch to old number

I am trying to switch my PC mobile number to Public Mobile, I go to the phone number change, type in my number ... generic error message. Just tells me to log out and then back In.. what’s going on? I have been trying for an hour now, it’s all the sa...

Tablet plan

I have a phone plan but I’d like to have some data on a tablet. Is it possible for me to get a second SIM for the tablet and then just buy a 1 Gb add-on? I don’t want any regular plan because the tablet can’t make use of voice, just need a data add-o...

no data, service outage?

This morning I could not get any data at all, I turned mobile data on and off a few times but nothing, now it's working again, was it a network issue with PM?

APN for Jpro8

What is the APN for Jpro8? My phone did not just automatically pick this up, and I may need to enter all the information manually. Thanks, GT

Resolved! USA Data Roaming Stopped Working

Hello, I purchased the USA data roaming on January 22. I know that I had to add funds before I get the add on so I added funds a fees days prior. The data roaming worked for 70 MB but stopped working after that. I did purchase the 250 MB as the $20...

Impossible to get help

I have 2 separate issues. 1. I can't open a self serve account because it tells me that either my number is invalid (I've had it for years) or I already have an account. When I enter my email, it says it's invalid. It is possible that I gave my old a...

Resolved! Early Renewal

Hey! Is it possible to renew my plan a couple of days early if I run out of data? I thought I read this somewhere. Can anyone help?

Billing error?

I believe I have been having billing errors. 1.) As of right now I have 2 people referred on my account, and it shows that, but I'm only getting $3 every 90 days reduced rather than the $6 I should be getting.When all my discounts are said and done, ...

Resolved! Toll Free Numbers

Please suggest if I have Province wide calling plan, can I still make calls to Toll Free numbers starts with 1-888-xxxxxxxxxx or not ?