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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 72757 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 74853 Views
  • 180 replies
  • 32 Bravos

Resolved! Plan Expired message - AutoPay - no phone service

My phone service stopped working this morning (phone calls, text, data - WiFi is working fine). I logged into my account and it says my account has been suspended, but to ignore if I am on AutoPay. I am on AutoPay and nothing has changed with my cred...

hdieu102 by • Great Neighbour / Super Voisin
  • 1509 Views
  • 4 replies
  • 0 Bravos

Resolved! Changing plan

If I change the plan right away, Will I get double charged. I am upgrading from a plan to another one and my cycle is 18 March, If I upgrade the plan right away instead of choosing the " change on renewal date" Will I be charged today and also on 18t...

Parv by • Good Citizen / Bon Citoyen
  • 2977 Views
  • 9 replies
  • 0 Bravos

Resolved! Data saying it’s majority used

I have the 12gb for 3months plan and says I’m almost done. When I checked my data usage it says I only used less than 3Gb and my plan was just renewed. Can we get this verified?

Smo92 by • Great Neighbour / Super Voisin
  • 1327 Views
  • 3 replies
  • 0 Bravos

Resolved! existing acount add

Hi, How do I add a new sim to an existing account? I want to have two telephone numbers

Voltic2020 by • Great Neighbour / Super Voisin
  • 1830 Views
  • 5 replies
  • 1 Bravos

International student

I have an international student who needs to use her phone for two more days in Canada, I keep topping up her amount but how do i add money to her phone so she can use it while she is here?  It says it takes 48 hours to go to a new plan, but by then ...

scolorado by • Great Neighbour / Super Voisin
  • 1684 Views
  • 7 replies
  • 1 Bravos

New

When does my free data start. After first billing?

Heer by • Good Citizen / Bon Citoyen
  • 2662 Views
  • 15 replies
  • 1 Bravos

Plan is expired, On Autopay and no service/data all day today

Two of my family's phones renew their monthly plan today and both of us have no service whatsoever.  I log into Self serve and both of our plans are expired.  Why is Public Mobile so horrendously useless?  They can't even take money from their custom...

PlanShopper by • Great Citizen / Super Citoyen
  • 2524 Views
  • 12 replies
  • 0 Bravos

Resolved! Self serve App?

Is there a public mobile app?Or only online service?

Heer by • Good Citizen / Bon Citoyen
  • 2219 Views
  • 6 replies
  • 0 Bravos

Resolved! Registration

Hi, quick question, how many times do I have to register on different sites/ features?I’m new and I already signed up on 2 (self service and community)

Heer by • Good Citizen / Bon Citoyen
  • 1786 Views
  • 6 replies
  • 0 Bravos

Service out?

I had phone service an hour ago now its saying talk is not included in my current plan when I have the 25$ plan with unlimited canada wide calling

dope_dedope by • Great Neighbour / Super Voisin
  • 1859 Views
  • 7 replies
  • 0 Bravos

False advertising?

I am on the $15/month plan which says "Unlimited International Text and Picture Messaging". Nowhere does it say anything about having to be on the public mobile carrier. I recently went to the US and texting did not work! Very disappointed! All they ...

bryanb334 by • Great Neighbour / Super Voisin
  • 2311 Views
  • 12 replies
  • 2 Bravos

Account Expired!

I got 2 phone accounts activated yesterday and paid the bills and everything went through fine. Today I created the accounts and it shows both with expired accounts. We can call locally and text but data is blocked and long distance is blocked. Canad...

kerry3g by • Great Neighbour / Super Voisin
  • 1286 Views
  • 4 replies
  • 1 Bravos

Can't add a new credit card, there's no option.

The bot told me to go into payment, and at the bottom there should be an option to add a new payment. Aka new credit card. But that option isn't available to me. Select 'Register or Manage my Credit or Visa debit card' on the bottom left corner of th...

suspended account

log on today it says my account is suspended due to not having enough money in the account.. I owe 60 and I have 78 bucks in there  .. I had to reactivate .. biggest drag is there is no one to call .. I'm starting to not like Public Mobile Now .. 

Vidal by • Good Citizen / Bon Citoyen
  • 2749 Views
  • 12 replies
  • 1 Bravos

Resolved! Invoice Request Options

I'm a small business owner trying to get my invoice for 2019 for tax purposes and am wondering if asking a moderator is still the process to obtaining a copy of my charges including taxes.  Can anyone confirm this? (found this info in the last post f...

convictor89 by • Great Neighbour / Super Voisin
  • 4175 Views
  • 16 replies
  • 0 Bravos

Voucher pin

I got a voucher today but there’s a 16 digit pin instead of 12. It won’t accept it and there’s no 12 digit number anywhere on the receipt. 

Tpole by • Good Citizen / Bon Citoyen
  • 2987 Views
  • 12 replies
  • 0 Bravos

Communications en Français

Bonjour, J'aimerais pouvoir recevoir mes courriels de Public Mobile en français.Lorsque je suis sur le site de Public Mobile tout est en français mais je reçoit mes courriels en anglais.Pouvez-vous m'aider SVP Nicole

Guismo by • Great Neighbour / Super Voisin
  • 1153 Views
  • 3 replies
  • 0 Bravos

Resolved! Gome u7 (kinda vs a5 pro)

Hi everybodyDid anybody by any chance try Gome U7 with public (or any telus/bell company)A friend is consideringThe network is3G WCDMA 850/900/1900/2100 MHz 4G FDD LTE B1/B3/B5/B7/B8  It seems to be $30 less than umidigi a5 pro but have much less bel...

totalUser by • Mayor / Maire
  • 2119 Views
  • 4 replies
  • 0 Bravos

New Public Mobile stores?

I noticed a PM Careers page with this: https://telus.taleo.net/careersection/publicmobile/jobdetail.ftl?job=RET23930-20&tz=GMT-07%3A00&tzname=America%2FLos_Angeles "Our Public Mobile team is growing! Join our team as we launch our retail stores acros...

Korth by • Mayor / Maire
  • 2908 Views
  • 11 replies
  • 4 Bravos

Resolved! Log ins fail

Can't log in to either Self Serve or Community so can't reach a moderator. I created a new registration with new user name and password. I was then listed as a new user but still CAN'T LOG IN

cedars56 by • Great Neighbour / Super Voisin
  • 1055 Views
  • 2 replies
  • 0 Bravos

Resolved! Loyalty reward

I have been with public mobile for a year as of the 18th of March. I received my 12th bill as of today (14th) but did not receive my one year loyalty reward. Will I get that after the18th or should I have received that with todays bill. Thanks

cjcairns76 by • Great Neighbour / Super Voisin
  • 1480 Views
  • 5 replies
  • 0 Bravos

Moderator

I need to unlock my puk sim

Injonjo by • Great Neighbour / Super Voisin
  • 1287 Views
  • 4 replies
  • 0 Bravos

Data not working

Hi, I have a problem with my data usage...I bought my data on the 6th of March because I reckon that I used all my data, which were included in my plan beginning from the 25th of February. But I couldn`t use this previous data on how I found out late...

Resolved! Re: Umidigi Power WiFi tethering not working with Public Mobile

Hi my phone is not working and i put min in it please helplast issue was wifi and now its mini bought my min from the petro on cote vertu stPLZZZ and to make matters worse i cant even go bk outside cuz i am in self isolation my son tested positive fo...

Houda2 by • Great Neighbour / Super Voisin
  • 1211 Views
  • 2 replies
  • 0 Bravos
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