Paid my dues online but mobile data not working.

[Akb001]

Hello. I just recharged my plan via debit card online. My calls are working but the mobile data isn't working.

Help please!!

[Crash2]

-*-*-*I recommend contacting the Moderator team which is actually Public Mobile support just click here to private message a Moderator - Just to set expectations it usually takes 24-48 hours for them to respond-*-*-*-

[computergeek541]

---

@Akb001 wrote:

Hello. I just recharged my plan via debit card online. My calls are working but the mobile data isn't working.

Help please!!

---

That:s a little strange as usually, people come across ths type of thing after activation.  I'm assuming that data was workong before.  Has there been any change in device or update in software?

[Dunkman]

@Akb001

More details about your situation may be helpful.  Did you change plans recently?  Did the data work before?  Does texting work, etc...

You may want to try the lost/stolen trick to reset your SIM card.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...