My phone number will not work

[Lauracarson]

Hi I just paid my phone bill and changed my plan to the talk,text,and 4g of data, with long distance, and nothing I can call out, I can't text, my data is not working, and it's been a good 5 hours since I renewed my account, what do I do

[Gregmt]

I would start by rebooting my phone. Then check your online account and see if the new plan you choose is there. 

Cheers. 

[Crash2]

-*-*-*I recommend contacting the Moderator team which is actually Public Mobile support just click here to private message a Moderator - Just to set expectations it usually takes 24-48 hours for them to respond-*-*-*-

[Jackhyf63]

@Lauracarson 

I suggest you sent PM the moderator team and tell them your issue. include your phone number, account number and PIN.

[mimmo]

here are more detials about the lost stolen trick.  If that fals try t he $1 trick.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

[Lauracarson]

Ok I will try that thank you 

[Alex888]

Try restarting your phone. If it still doesn't work go into your account, report your phone lost, log out, wait 5 minutes, log back in and report it found, then restart your phone again.