@sq1 wrote:
They are both still active - I did read that in the T&C's. No, it unfortunately doesn't add up.
Hoping if anyone knows the moderator tag if they can be kind as to tag them?
EDIT: @sq1 So what about the question of accumulating funds? If it's accumulating then you're on the right plan. If it's not accumulating then your plan may not be right either. And maybe post a screenshot of your overview page and recent payment history. Blank out personal info of course.
Some of the following may have changed but whatever...so sue me 🙂 you'll get the same result.
Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.
