Community

Anhtuanco · 10-21-2017

Public Mobile already alerts customers of account problems through text message alerts such as: "Public Mobile here. Your plan did not renew because we did not receive your payment. Make a payment at publicmobile.ca/selfserve. If you have recently ma...

Anhtuanco · 08-19-2017

I was a victim of the account suspended glitch earlier today. I sent the mods a message 8+ hrs ago but it still shows it as unread. There is a bot going around restoring suspended accounts, and on my self serve it shows my account is active...but:- I...

Anhtuanco · 08-19-2017

I was referred to Public Mobile by a family member. Today I was a victim of the Account Suspended glitch and am waiting to get my account re-activated. They recieved a text saying that due to inactivity on my account they won't be getting the refer-a...

Anhtuanco · 08-19-2017

Just private messaged the mods team, but this is absolutely ridiculous. Paid in full for 90 days + 2 add ons on August 11. Less than 30 days ago. My number was successfully ported over, and today my account shows:Your account has been suspended. Make...

Anhtuanco · 08-20-2017

There was a large glitch where multiple users had their accounts suspended prematurely. The solution was for everyone affected to private message the mods. The mods respond in a first come first serve manner so there is quite a queue for response. Mi...

Anhtuanco · 08-20-2017

Is this the message that you get?''Sorry, you don't have an active long distance add on, and this call is not covered by your plan. Get an add on by dialing *611." Call automatically ends from there.Despite having unlimited provincial talk and an lon...

Anhtuanco · 08-20-2017

The issue has been resolved by MOD Marie. There was a problem with the activation on the back end that she fixed. It is now working perfectly.

Anhtuanco · 08-20-2017

'Sorry, you don't have an active long distance add on, and this call is not covered by your plan. Get an add on by dialing *611.' Call automatically ends.Rebooting, or even switching phones does not fix this. I've messaged the mods and am waiting for...

Anhtuanco · 08-20-2017

It sounds like I have the same problem as @winston. When I try to make a call (from locally within Ontario to another local Ontario number), the call does not go through and instead I get an automated message that says: 'Sorry, you don't have an acti...

Community

User Statistics

User Activity

A 24hr Grace Period For Account Problems Before Service Is Cut

Account no longer shows suspended. But line not active

Suspended Accounts Glitch and Refer-A-Friend Rewards

Account Suspended

Re: Paid for 3 months, asked to pay again after 1 month.

Re: Sorry we cannot complete your call, you don't have an active long distance add-on ..."

Re: Account no longer shows suspended. But line not active

Re: phone not working

Re: phone not working