Activation not working

[fchartrand]

i filled out the application, entered my sim card # as well as all other info (credit card, email, etc). It said that it could not be completed and to try again. I tried resubmitting a second application but now it is saying that my sim card # is invalid and it won't let me log in online either.

[mimmo]

No apologies needed. Just wanted to  try and minimise inbox clutter for the mods incase you didn't know you were tagging.  

[skmkenn]

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@mimmo wrote:

@skmkenn@  it might be good to to remove the @ infront of moderator_team from your macro, as it actually tags the moderators.  I do notthink there is a  need to  tag and also tell people to private message moderators. 

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My apologies, I thought it only lead to their profile and didn't realize that it tagged them. Thank you for pointing that out.

[mimmo]

@skmkenn  it might be good to to remove the @ infront of moderator_team from your macro, as it actually tags the moderators.  I do notthink there is a  need to  tag and also tell people to private message moderators. 

[fchartrand]

no i did not receive an email upon registration. i just pm'd the moderator, thanks for your help!

[skmkenn]

Did you receive an e-mail with the activation details from your first attempt? It sounds like the activation partially went through and assigned the SIM card number to your account.

At this point I would recommend sending a private message to @CS_Agent with the following information:

• The e-mail address that you filled out during the activation process.
• The number on the back of your SIM card. You can also find this on the plastic punch card that the SIM card came on (it's a lot easier to read it from that).
• Let them know that you're having issues activating a new account.