account locked for non payment - ready to pay now

[Beautiful]

My daugher's account has been locked since phone was off for a month. I need to pay the bill now

[KMG]

If the "forgot your password" isn't working, then you will need to contact the Moderator Team to unlock and reactivate your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

[Beautiful]

We have forgotten the password that's why we can't get access via the self serve portal. So we tried to reset the password and that's when we found out the account had been locked. what can we do now please?

[will13am]

@Beautiful, when you login to the self serve portal, you will see the account status as suspended due to non payment.  Simply do a top up with sufficient funds to pay the plan and click on reactivate.  The process should be relatively straightforward from there. 

[KMG]

You should be able to do that using your selfserve account.  Just log in and go to payment.