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It says my account is locked when I try to log in even though I have the right email and password

Riftzy
Great Neighbour / Super Voisin

It says my account is locked when I try to log in even though I have the right email and password

2 REPLIES 2

Riftzy
Great Neighbour / Super Voisin

Alright Thanks

Handy1
Mayor / Maire

@Riftzy  is this the error message you see 

Handy1_0-1731528513246.jpeg

If so you just need to wait one full hour and try again incognito mode private mode with new web browser or try from the app instead . You maybe have to use forgot password option but you can reuse same password again and it will work . If not 

submit ticket with support . using the chat bubble bottom right of screen 

 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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