Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I signed up with public mobile a month before moving to Europe, expecting to be able to change my account to the cheapest possible plan for the purpose of retaining my phone number in Canada to use when I return. I didn't create an online account bef...
This is the third number I’ve ported from Koodo. No issue with the first 2, but this one doesn’t work. I activated the SIM, got a temporary number. Then did the change number request and got a message saying the port was successful (same way I did f...
Bought a 40$ voucher 20 hours ago and it wont accept it. This is ridiculous,now my account is suspended and I have no phone on my birthday like wtf public mobile...makes me feel like switching provider
I just purchased a motorola g6 and cannot find it on the list of compatible phones. Moto g5 and g7 are listed but not the g6. Will the g6 work with public mobile?
HiPublic Mobile took $40 balance from my account, but my phone still does not work.I have sent 3 personal note to Moderator Time, but no any response.What can I do now?Thanks
Hi,i have refered the friend and he got $10 referal credit. I haven't received my referal reward yet ($1/month) nor i received the notification about successful processing of the referral. It doesn't show anything on my account in reward section. It...
Looking for the option to verify my old account number so my number will be fully functional, the text message provided bring me to a link for Public's website basis but not for the verification as Im porting my number over. Please help. vWhen portin...
So recently I bought a sim card and phone minutes and I set it all up. Now I got an email after setting it up 3 days ago saying my phone is activated but my sim card only says emergency calls only. I went to walmart for help and they told me theres n...
Hi,I'm considering signing up with PM for the $15/30 days plan with AutoPay. The way I understand it is that I get 250MB every month. Now, let's say I also purchase a 1GB Data Addon for $30, which one will get exhausted first: the 250MB monthly or th...
hello, i just biught a sim card i tried to port my old number to public everything went good until payment option i added vouchers and activated but simething went wrong there, now i tried to reactivate again now its said sim is invalid please help ...
Forget my user I'd and password Try to recover no one help in public mobile side. I send private message including my number and pin still no answer from moderators team.Need to get my user id
After account renewal Mobil data (4g) News site will not get site page or article will not load it says' err connection lost '. Them 'cannot load source page'
I changed the plan online but cannot make any calls now. I get a message that I do not have a long distance plan to complete my call but I am making a local call.
When I receive a message with a picture attached, when I click the download button the arrow goes around but no picture ever appears. I have an Elefone_X on which I am unable to get data to work. The phone has the Android 8.1 operating system. Do I n...
signed up Friday $40 plan and tried to transfer my old number STILL NOT WORKINGjust hate itNo number to call just sign up to a stupid forum boardI LIKE MY MONEY BACK PLEASE AND JUST CANCEL THE ACCOUNT!!! bad!!!!!
Hello community, I am just curious what will happen to my promotion benefits if I am forced to do the lost/stolen trick to reactivate my phone? For example the recent promo is that $5 off $35 phone plan if I stay active and autopay. Will I lose that ...
Hello,I am on the autopay $10 plan, I will be travelling outside Canada/US for a month, how do I pause my plan for the month? Do I have to do it exactly on rollover date or can I pause it in mid-cycle? I understand that PM is discontinuing the $10 pl...
I bought two voucher codes even though i only needed 1 because the first code didnt work so i went and bought a second one and both are not working, I tried entering them in on my account and via 611 on my phone. I getting so pissed at public mobile ...
I joined a few days ago for the first time ever and it told me to choose a new phone number and then import my koodo prepaid phone number afterward. I tried using their system and doing it myself but it dosent work with Koodo phone numbers I guess. I...
