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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Credit for Activation Issue After 12 Days

After 12 days and still no incoming calls and texts, and paying two plans. Just silence from PM, it is frustrating. I have given up.At this point, I just want to know how I can get the credit from PM or defer my start date with PM until my number is ...

I porting still hanging in limbo

HiLike hundreds in this forum. My porting has been stuck in between koodo and pm.Messaged @shazia_M but she hasn't read the message yet.Now I don't even get incoming calls. Thou outgoing and data works.What else can be done to make this problem fixed...

WAITING 3 WEEKs FOR TECHNICAL SUPPORT FOR FIRST TIME ACCOUNT LOCK OUT.

I have been waiting almost 5 days now for a response to get a simple account unlock email...hell any type of response. I have posted in community asking for help, sent private emails as suggested andeven tried the public email technical support. I ...

Porting issues day 9

So my phone works with data and text and phone calling out.I can't get calls or text msg from other user beside pm customer.It's been 9 daysI called Rogers my old company they said the line is taken half way by Telus.I have to call Telus and have the...

Plan

Allo i have the 120$ per 90 days planAnd i have 400min fr long distance callBut everytime i tried it it ddt workIm trying since October...

Resolved! Activate SIM - Step 2; Choosing #

I filled all my informations on Step one for about a thousand Times now. When it's time to choose the area code, the choices don't appear. When I click continue, it tells me to choose area code. I tried on every platform I could. I can't see the area...

Sorry, we cannot complete your call, you do not have the required long distance add on

"Sorry, we cannot complete your call, you do not have the required long distance add on". I am calling local numbers. Also I am not getting incoming calls or texts.

I paid for my $42 plan on Nov 10 and I am still unable to use my phone

Hi PM, this is my fourth time writing to this forum about my problem and I'm quite annoyed. I paid for $42 on Nov 10. The transaction went through; however, my phone plan was never activated. I tried doing everything possible when it came to troubles...

Resolved! Porting from Virgin - partially worked for a day then went back to completely not working

Got SIM card on 19th, tried to activate it - didn't work, got stuck at the last step;Tried to set up my PM account on 23rd, with the walkthrough http://productioncommunity.publicmobile.ca/t5/Discussions/HERE-IS-THE-FIX-EVERYONE-IS-WAITING-FOR/m-p/106...

"Unable to verify your credit card information"

I just cannot figure out why my CC is not working. When i was signing up with PM i couldn't pay with my Visa. I don't know why but they just couldn't verify my credit card information. I thought it was some sort of system glitch since so many ppl was...

Good luck to all those having issues!

Hi guys,Just been reading through a bunch of your issues lately and realizing it's currently really difficult for other customers, like myself, to help you out. Most issues require the attention of a moderator or someone with access to your account. ...

Moto Z 32GB

Anyone have this phone? Huge $420 credit discount right now on Koodo considering ordering just to flip lol

Still unable to log in to my account..

So, I made a post before, regarding my issue for not being able to log in..I'm still using my Boyfriends Sisters account (this one) to communicate. It's been almost two weeks and I have yet to be helped with this issue.Second post and I've submitted ...

Resolved! Plan change not taking effect

Hello, my friend joined pm few months ago and before the fantastic fall promo plan. She got the 2gb plan and couldn't be happier with it. I let her know that she could double her data due to the fall promo. She gave me access to her account and I act...

Sorry, we cannot complete your call, you do not have the required long distance add on

I am calling a local toronto number and i'm getting Sorry, we cannot complete your call, you do not have the required long distance add on. I also cant accept calls or texts. my number isxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Day 9 - Numbers still not ported

I'm now on my 9th day of waiting for my number to port. I posted before, pm'ed a mod (@Mary_M), sent an email, and still no result. Looking for immediate assistance. Nearing a new billing cycle with my previous provider.

My SIM cards still haven't arrived!

Public Mobile - I ordered 2 SIM cards (paid $11.30 CDN tax in) on Nov 14th to switch due to your promotion for $40/mnth for 12GB plan. I got the confirmed email that it has been shipped on Nov 16th. It's Nov 28th and I STILL have NOT received these S...

Day 10 - Porting still not completed

Once again, I am hoping a moderator can help me out with my porting issue. I followed the guidelines & submitted a PM to the modertors. But my message on Nov 18 was still not read. Is that a timeline that I should expect?

Problème de mis sous tension mon nouveau iPHone 5

Salut,C'est un peu deçu après la reception de mon nouveau iPhone 5 32G que j'ai commandé via https://publicmobile.getorchard.com/, c'est site qui est recommendé par public mobile. Je suis incapable d'allumer ce nouveau truc, même si j'appui les de...

Customer Service on Vacation

Hi all, I like some others on this forum have been experiencing (partial?) port issues (since 20/11/2016). I have submitted support requests multiple times (23/11, 26/11, 28/11) but no responses whatsoever (it states response in 48 hrs). I even PM...

Data unavailable

My data of 500 MB was used up shortly after I started using my phone. The Usage History timestamp is not clear whether it was in the a.m or p.m. of the day. How could I have used all the data in one shot when I just signed up without downloading or u...

Activation Failed

Hi, After I did the payment it shows that the activation has failed, couldn't get my account setup, and wasn't able to receive any phone calls or texts but seems like the data is working and able to make phone calls (maybe its still porting the numbe...

ADMIN PLEASE HELP! Long time customer

I have been with public mobile for around 5years now, I just switched from my grandfathered plan to a new plan and as soon as it switched I am unable to make and receive calls and text messages! My plan is active and everything is paid... I have done...

Plan change not working.

I signed up for the Fall promo, 12 GB of data, on auto pay. My renewal data came and went, the money was withdrawn from my account and now my phone doesn't work — Hasn't worked since Nov. 23rd. This is my third attempt to get in touch with you. I mad...

Resolved! No service @Saray_O

I receives no call, text or data service since last week, even after the long waited porting was successful. I have already submitted a get help form but, hey agian, no response just like last time I submitted the activation request form. I did submi...

International Roaming

Is PM planning to announce any internationational roaming plan in near future?

Resolved! Still waiting for full port

Like many others, I activated my SIM card over a week ago and have been waiting for my number to fully port over from Rogers. I can dial out, text and use data using my PM SIM but cannot receive calls nor texts, which still only go to my Rogers SIM. ...

Incomplete port from Fido and Koodo

I signed my parents up for the promo plan on Nov 18 but it's been 10 days and neither of their numbers have been successfully ported so we're stuck paying 4 plans & having to use dual sims.(as outgoing calls seem to go on 1 sim, incoming come from th...

Port Problem with virgin mobile 7 days

Email Support #6522-8406)I tried porting on the 20th, incomplete port i can make phone calls send and recieve txts but cannot recieve phone callsI've emailed support with all the relevant details (phone number to port, old account #, PIN, IMEI etc), ...

Resolved! Activation Payment Failed - Visa Card Still Charged

So i was trying to activate my public mobile account again after it expired approximately a week ago. As i tried to top up the account, i was given the message "Sorry, we are unable to process your credit card request" and something about please try ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Credit for Activation Issue After 12 Days

I porting still hanging in limbo

WAITING 3 WEEKs FOR TECHNICAL SUPPORT FOR FIRST TIME ACCOUNT LOCK OUT.

Porting issues day 9

Plan

Resolved! Activate SIM - Step 2; Choosing #

Sorry, we cannot complete your call, you do not have the required long distance add on

I paid for my $42 plan on Nov 10 and I am still unable to use my phone

Resolved! Porting from Virgin - partially worked for a day then went back to completely not working

"Unable to verify your credit card information"

Good luck to all those having issues!

Moto Z 32GB

Still unable to log in to my account..

Resolved! Plan change not taking effect

Sorry, we cannot complete your call, you do not have the required long distance add on

Day 9 - Numbers still not ported

My SIM cards still haven't arrived!

Day 10 - Porting still not completed

Problème de mis sous tension mon nouveau iPHone 5

Customer Service on Vacation

Data unavailable

Activation Failed

ADMIN PLEASE HELP! Long time customer

Plan change not working.

Resolved! No service @Saray_O

International Roaming

Resolved! Still waiting for full port

Incomplete port from Fido and Koodo

Port Problem with virgin mobile 7 days

Resolved! Activation Payment Failed - Visa Card Still Charged

Canada US Mexico package

$29 Plan Request

Don't See the 1000 Long Distance Minutes in the De...

Transfer out old number, Apply a new umber. Can I ...

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