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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Locked out of my self serve account

I cannot reset my password because I've been locked out of my account - please help!!

Resolved! No Service, new user

Hello, I bought a public mobile SIM card today. I put it in my iPhone 8 and have chosen a plan. I’ve updated my APN settings. It still says No Service hours later. It also comes up with a not activated message.

Resolved! Data usage

So I could have sworn that when I started with PM, I could see my usage of data when I logined into the online account. Ilogged in today and it’s dissapeared. My data is not working and I think it’s because I’ve used it all up but I can’t confirm? Is...

Resolved! Changed Plan/No Service

I just changed my plan and now I cannot make local calls. It is telling me that they are long distance. This is also after not having vouchers work on my account. Please assist.

Payment

I activated my SIM on June 10/2019 with an autopay option of CAD$ 15 Plan. I found my credit card was charged three times on the same day (June 10/2019). First time it was chaged CAD$ 15.75, second time it was again charged $15.75 and finally on the ...

new Activation (second time with same email)

I just activated an account, for a friend, and it won’t let her log in to her account. She deactiavted from Public Mobile by porting our to Lucky Mobile about 6 weeks ago. She did not like Lucky Mobile, so she decided to come back to PM. She bought...

changing to a new provider

I am changing to a different provider and not keeping the phone number that I have with Public Mobile--how to I cancel my account with Public Mobile?? I have read several posts stating to wait till the cycle is done--but many state that they ported ...

Unable to connect to network on an unlocked galaxy note 8

Help needed, am unable to connect to the public mobile network. Device is Samsung galaxy note 8 unlocked.

Resolved! Why I choose my number location is Vancouver, but it shows US number?

I just actived my SIM card today because I need a local phone number.when I test it, it shows the phone call was from the US. So am I using a long distance number??? So confusing.

Account not activated

I put in 60 bucks lastnight and still my account is not active who do I need to contact

Resolved! sim card /account issue

I bought and activated a sim card, chose a plan and ported my old number on the website. My online banking says the fees for the phone plan and sim card went through yet I can't use my phone yet. What can I do to fix it?

autopay

my plan experied even though I signed up for autopay on May 29 - shows unpaid

Account page offline

I can access my account page. Anyone else having this issue?

My account offline

I am trying to access my account but the site is not reachable. Anyone else has this issue?

visa not being accepted

Trying to set up new account and it keeps telling me they can't verify my visa. Called bank and all info is right. Any solution out there?

Resolved! Ported my number last week - hasn't actually ported.

Hi, I tried porting to my old number last week and nothing has happened since. When I try to port to the number now it says I've already done so, but it hasn't actually updated on my SIM. Public Mobile sent me a text to complete the SIM and Activatio...

Calling US# - Usage vs History

I'm new to PM and have the $10 plan. Out of interest I called a U.S. number that I own and to my surprise the call went through but I hung up before connecting. I then looked at my usage and it showed 17 minutes. I added up my usage history and it ...

Payment Voucher Not Working

I purchased a payment voucher that doesn’t work and the store owner refuses to refund. What are my options?

Resolved! Can’t Change Plan

Was able to top up account balance, but cannot change plan. Each time it brings me back to overview page, with limited account details, and no applies change. Tried private tab on iPhone with same results. Don’t have chrome browser as some mentioned....

Account suspended

Account suspended and I tried reactivating angbpaying with my credit card and even adding a new card but won't let me. Now I am out of service.

Resolved! Porting problem

Hi having problems porting my number from Fido - landline. It’s been three days and still hasn’t ported. SIM activated and I can use my cell to call out however phone still ringing at home instead of cell. Thanks in advance.

Resolved! Return from my trip

Attn:Customer care servicesSir,As agreed and paid for service to maintain my phone number after I return from my trip to Africa(March 5th to June 29th,2019 my account and phone number will be reinstated and the same plan will be reestablishPlease add...

Plan expired? Auto-pay on, can't make payment

Hi folks, My phone service is down, day two. I have auto pay set up on my 40$ Plan to a credit card that is functioning. Not able to make payment, need some help, thanks! Error Message:"Please disregard this message if you have enough funds in your...

Resolved! Issues with port from Rogers

Setting this up for a friendNew account - online profile set up correctly.Trying to port from RogersGo to - Change My Number, Transfer Number. When I enter the orig Rogers number it says "Oh no, something went wrong - please login again." I have trie...

Resolved! transfer my number to corporate phone

How do I transfer my number to corporate phone and cancel my personal phone

Resolved! Accidental roaming charges

I live in Canada in a border city to the U.S.I like to spend time at a place that picks up U.S. roaming because the U.S city is so close by. I do realize I can toggle roaming off on my phone, but I do not want to miss any phone calls or texts. Will P...

Resolved! Incorrect text useage count

Hi there,New to Public Mobile here but have been lurking for awhile and decided to take the plunge. My problem is two-fold. First of all, my international outgoing texts are not being received abroad. As I understand, as long as I am situated in C...

Resolved! return funds to back account

I downgraded my plan and have money left over in my public mobile account. I do not want it to be used to help with my next payment. Am I able to return these funds back into my account?

Resolved! canada wide talk and suspended service

Hi everybodyI have 2 questions...I had a canada wide talk plan, got it in Ontario region. I changed it for a simplier one because I was travelling and I thoungh I wasn't able to used outside the region.I don't know what happened, but my auto paid did...

Resolved! create own plan

Hi, I would like to create my own plan that ONLY offers unlimited Canada wide calling (so no texting). The prices comes to $30/month, which seems too high consider that public mobiles offeres a $25/month plan that DOES include texting. Is there any w...

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