Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can someone help me to check my account, I can not login my account! I need to charge money into my account. Otherwise I can not use my phone tomorrow!!!! Thank you, Please! ASAP @Mary_M @Shazia_K
Helllo PM,Should SIM/phone be able to show PM network before SIM activation?My phone does not show/connect to the PM or TELUS network with the PM SIM installed. It shows an x instead of bars for network strength. It does say emergency calls. Does thi...
Tried to transfer my old cell number to public mobile. Now incoming calls go to old carrier. I can phone out from public mobile phone and my old number shows up. I've tried to redo change or select a new number but neither works and I get a message t...
My phone number is ************.i paid my bill on June 27 2016.from today I can't make out going call.help me to solve this problem please.
I can't connect to any networks using Android Marshmallow Sony Xperia dual Z5. Please help. 8n red deer Alberta.
I am in Toronto, and I have a 647-296-xxxx, I have the 90-days province wide plan.I can call every one in my contact list, but just not the numbers with 647-642-xxxx. I used to able to call this number a month ago, but just found out in last week. I ...
I am new to Public Mobile and am having issues receiving incoming voice calls from my spouse who is a Rogers customer.He is able to send text messages but with voice is getting a message "this number is not assigned". Can anyone help?
Not seeing "Select your local calling area" drop downs for activating new sim card. Tried with different browsers. I am unable to activate.
I just hooked up with public 10 hrs ago. I ported my number over from Virgin pay as you go. I cansend and receive texts, go on the internet and make calls. I can not receive calls. Can snyone help. I need to receive also.
Hello Community! Happy- almost- Canada Day I have a simple question for everyone today: what books are you currently reading? (if any) I am an avid reader who is always on the look-out for new gems. I especially enjoy fantasy and sci-fi novels...
Information for the knowledge base... I had my home alarm company setup SMS notifications for alarm events. The alarm station needs both, a) the cellphone number, and b) the carrier's SMS gateway DNS address. "Public Mobile," as a carrier, was not on...
I was wondering if an unlocked iPhone 5S model A1533 (CDMA) will work on PM? The specs say it supports LTE cellular. I did the IMEI checker and it said no but wanted to double check to confirm. Thanks!
My data in my phone stopped working yesterday. I'm in the GTA. I can make calls and sms text only
Not a "mind=blown" idea, but worth a look: http://productioncommunity.publicmobile.ca/t5/Public-Lab/Online-chat-support-for-problems-that-only-PM-staff-can-fix/idi-p/57455
Hello everyone!I just started with Public mobile, so far it's good! My friend has a 647 area code and when I text her, I get a message saying that I cannot text outside of Canada, and she doesn't receive my text. My dad had a 647 area code and I have...
I am not able to either make or receive calls and even my account is up to date. Please do reply me as soon as possible.
The plan that I have is an unlimited talk and text with unlimited picture and video texting.Now, I never had a problem with this before until the last few days. Some of the pictures that I have been sent can't be downloaded even though only 1 picture...
I got the 90 days plan with province wide call and canada wide text messages, every time when restart (power off power on)my phone, I got a message from 611 said public mobile here, sorry we do not offer text messaging outside of canada at this time...
So I'm so glad I made the change, from so many carriers (recently Wind) to PM!The porting was practically instantaneous, I've never had such easy self service before.The service was on point, data was blazingly fast, and everything worked properly (o...
Hi everyone,I just wanted to say that I've been with Public Mobile for my first 90 day cycle and I love it. The service is great, the community here is very helpful, plus I got a nice bonus savings this month from my rewards ... so long Virgin Mobile...
Been a PM subscriber for the past couple mths and then suddenly today I can't get a cellular signal?! Please help. Have rebooted phone 3 times and have read a few other ppl are having the same issue. Is there a solution for this?! I have an iPhone 4s...
DEDICATION: So, as some of you may have heard, one of our oracles recently passed away. @Martin was an amazing member, always contributing and helpful from the first day I joined this community. I had the great pleasure of being able to call him a fr...
This is Lisa and for two weeks str8 ihave been complaining and everyone keep asking the same questions over and over: whats ur number? Whats the imei? Etc. I have sent that info so often now i know my imei out my head and still no one is able to give...
Hi,So I changed and paid for my plan on Friday ... my account says active online .. but when I try to make a phone call it tells me I need to purchase an add on even though I have Canada wide. My text msgs don't send nor can I receive any and my data...
Its been two weeks without service . NEW SIM not here as yet and I'm going back to work today again and wont be back home for the next two again. I cant stay that long with service. I got to try the sim in another phone and it still never worked prov...
Hello team,Today for some reason I seem to have lost service and am getting the "No Service" message where the celluar reception bar normally goes. Is this something you would be able to assist with to determine if there is an issue. I am unsure whet...
Hello! I had a phone with a large SIM card which doesn't fit with my new phone Alcatel one touch. I asked Public Mobile for another one and they sent me one that is way too small. What can I do so I can activate that phone ASAP?
Hi PM Community, I just wanted to let anyone interested in a OnePlus 3 for their PM service to know that it works wonderfully. I recieved mine about 26 hours ago and am loving it. The North American version (the one that the Canadian and US OnePlus...
Hey Public Mobile finally started updating their video channel. Although it is too bad they removed all old content they have some new commercials out poking fun at carrier W's coverage issues. https://www.youtube.com/watch?v=NHLBk0s704w https://www...
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