Funds Available but Account still shows as Suspended - help ASAP

[jonybgud80]

Hello,

Please resolve ASAP.

My credit card declined. So I added funds to my account. The funds are available but my account is still suspended.

Logged in as JONATHAN FERNANDES | | Balance: $43.00

Your account has been suspended. Make a payment to reactivate your current plan.

Available funds:$43.00

Amount Due:$0.00

This happened to my wife earlier this month as well. 

PS: I've already private message the Moderator Team but no response.

Please help!

Thanks,

Jonathan

[Mary_M]

Good morning @jonybgud80,

thank you for bringing this to our attention!

This is confirmation that we have received your private message and we will get back to you as soon as we can. A reply will be sent shortly.

Regards,

Mary

[jonybgud80]

Now this is funny...... my account is suspended aka no possible usage.

BUT i still used data??? How is this possible?

Data & Add-Ons      1GB data included in service plan

Amount Used           1.408  /  1024 MB