Charged Twice for 3-month plan

[Za7e]

I recently ordered a 3-month 3G plan. After one day of use it was clear that the data internet would not work at all on my phone so I decided to change the plan to a 3-month 4G one. I assumed when I changed from one plan to the other that I would recieve a refund for the 3G plan but did not. Is this how the system is supposed to work?

Thanks.

[Vickel]

Yes that is how the system is setup to work

When you change to a new plan it takes effect immediately and anything you had unused from your old subscription will be gone. Except for add-ons those will remain on your account until you use those up.

Private message the moderator team they are usually pretty good on fixing these issues and provide a credit 

Good luck

[neatooo]

afaik yes. try contacting the mods and ask for a refund, not sure if it`ll work out. Please include sim#, phone#, email used during activation, and detailed description of what happened.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...