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Phone not working after payment!

brianm27
Great Neighbour / Super Voisin

Hey, my phone got cut off as i forgot to pay, and i changed my plan and added funds and updated everything successfully according to my account portal.  However, now the phone is still not working its been hours now and still nothing.  I've tried restarting, waiting, etc.  Please help. 

2 REPLIES 2

kentnleung
Great Citizen / Super Citoyen

You'll need to contact the moderator team with your information (cell number, SIM, etc)

SD08
Retired Oracle / Oracle Retraité

It sounds like your account was in an expired status when you tried to change plans.  Only moderators can change plans on an expired account.

Click this Moderator_Team link to private message for assistance.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Include your e-mail address, phone number, and the details of the plan you want.

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