08-16-2017 04:14 PM - edited 01-05-2022 02:39 AM
Hey, my phone got cut off as i forgot to pay, and i changed my plan and added funds and updated everything successfully according to my account portal. However, now the phone is still not working its been hours now and still nothing. I've tried restarting, waiting, etc. Please help.
08-17-2017 02:12 AM
You'll need to contact the moderator team with your information (cell number, SIM, etc)
08-16-2017 04:26 PM - edited 08-16-2017 04:28 PM
It sounds like your account was in an expired status when you tried to change plans. Only moderators can change plans on an expired account.
Click this Moderator_Team link to private message for assistance.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...
Include your e-mail address, phone number, and the details of the plan you want.