Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have 2 PM lines (12gb promo).My wife uses one and I use the other.If we use Hangouts and do video chats within Ontario, how is it "charged" for a better word?Does it just cost us the data we've used for the call.... or are there any other charges?T...
So overnight, the fall promo plan renewed but I can't figure out what I was actually charged based on the transaction summary. I pm'd the mods but why so compex?!Jan 26, 2017Unlimited Provincial Talk/Appels Illimités dans la Province $51.00$0.00Jan ...
Been locked out of online account system will not reset. Need some info. And should be a phone number were you can talk to someone.
My acount has been suspendedBut I already paid the bill and i could not find any thing to renew my planPlease help some one@Shazia_K
If i purchased 2 gigs of data for my phone and i have already used up say 500mb,will setting my data limit 300mb cause my cell connection to not work?
I have a excellent plan,i pay $25 month for a fully loaded umlimted options.No data,i just add on data($30 =1 gig) when i need it,ive had 2 gigs now ever for over 3 months and i still have 500mb left.
Hello, I am trying to change my plan from the 90-day to 30-day month to month. The plan I require is the following: 30-day pass, unlimited provincial talk, unlimited text, 2gb data. Total showing is $50 +tax. I topped up the auto-filled amount and ha...
a few weeks i have seen people have problem using the phone service when it is time to renew their new 90days plan, they have their autopay, however somehow autopay seems does not do the job. it did not automatic take payments from the credit card. s...
Hi,I purchased the US roaming data packages for $15 2 days ago, I'm in US now but it will not register to any providers, I've tried manually selecting at&t but receive message back "failed to register" , tried all the usually rebooting, reinsert in s...
Hi Everyone,First off, I'm technologically inclined (or I thought I was until now) - however this has me boggled. I live outside Edmonton, and made a trip to Calgary a few weeks ago. When I arrived at Red Deer, my phone displayed "TELUS", instead of ...
Account was due for payment in a few days. Picked up some vouchers to pay for the amount due. After submitting the payment codes, a notice at the top of my payment page alerts me that the account has been suspended and that I must make a payment to r...
My husband signed up a couple of weeks ago using me as the referrer, but I still don't see the reward showing up on my account. It only shows the auto-pay reward.Just wondering how long they usually take to show up? Thanks
Do Public Mobile consider for a further plan update?. As i notice they are people on Kijiji which they advertise like "Tony plans, or John Plan" where they sell Kodo plans with Unlimited Canada Wide and 6-8 GB of LTE for 55 $ Monthls.
I joined public mobile the week before last.I finally realized my phone isn't taking incoming calls. They don't show as missed calls. They go straight to my PM voicemail. i can place calls, and data works too.texting works fine.i did set up my voice...
Today was my first renewal date with PM and I have nothing but good things to say about Public Mobile. 1. Network service is great. Data speeds are better than Rogers here in Vancouver.2. Customer service. No more long wait times on the phone. Pu...
I'm on a 90-day plan with 4 referral rewards and auto pay enabled. In My Account, under My Rewards, it's showing all 4 of my referrals and the enabled auto pay yet my total reward amount is only $10 ($2 from Auto pay and $8 from refferals). According...
Wohooo, I am happy to inform you that my future dated plan change to the new $40/4GB plan while on auto pay went through. I have to admit, last night I panicked a little. Before I went to sleep around 2 am Alberta time I logged into my account just t...
Stil having issues,heres my problem:i have been using a moto g phone for years with no problems,i jts got a new Asus Zenphoneone 3 Max.T took my sim card are used in my new phone and it worked fine for week (internet and phone calls)and it just stop...
My plan has international texting message, I can send it on iphone 6s. But on the iphone 6 ios 10.0.2 can't. I can send texting message to local number but when I send the international sms they can't received.I check the iphone settings but I can't ...
Hello, Anyone else experience data outage in the Toronto area? I suddenly stopped getting 4G or any sort of data on my phone. It was working fine earlier this morning. Calls work fine. Thanks!
Hello there! Just wanted to confirm if I have to contact PM in order to port my number over from Koodo? I was instructed to just sign up for a new number during SIM registration so I did. However, now that I'm trying to port over the number using the...
Every one in the community know that I love complaining. Well today I am complaining about the cell coverage and how is it killing my battery. Any one can hell me out with that. ?So I having been monitoring my battery and how is it getting drained li...
I've been using PM for almost a year now and I have to say that its been great! Right from the moment I ported my phone over every thing has worked very well. In fact I seem to have better coverage than I did when I was with Bell. The worst thing abo...
So today I got a message saying I was at 75% of data and I thought that was weird last time I looked I hadn't even used 6gb of the 12 I have. 20 minutes later I get a text saying I am at 95%. I log in to self serve and it says I have used 11,725 mb...
Woke up today to no service. Basic troubleshooted performed: - Restart phone- Remove Sim card for 1-2 mins and re-insert- Ensured Account is Active Any other suggestions?
@Shazia_K, I sent you a pm on a question about my Self-Serve
Since the Users Online thing is not showing on the main Community page, where do we find it, or what do we type to find it?If we need to see what Mod is online, that users online would be helpful
My current plan is promo plan 120 dollars with 12 GB, unlimited province wise. I just want to know if I make calls to 1-800 #s lets say to CRA, is that going to be free.I made one to my internet provider and after few seconds I had to disconnect that...
Hey!My phone has been saying "Searching" for signal since last night. I've turned it off and took out the SIM card and put it back in and nothing is working. Any ideas on how to make my phone work again?
Hi everyone,I have problems to renew my credit card information. I tried to use one time payment but it still said error and said I need to call my bank. Does anybody have the same problem and know how to reslove? Thank you
