@ShawnC13 as long as you're not trying to change plans at the same time as or before reactivating a suspended account, you don't need a moderator's assistance to reactivate, you just need to make a payment.
That said, with the SIM card lost, @xmartra should probably go into self-serve and mark the SIM card as lost or stolen. If he or she re-activates the suspended service now and somoene else has the SIM card, they could start using it, which is not desirable. So he or she should mark this one as lost, get a new SIM card, then do a SIM card # swap and then make the payment to reactivate the account.
All of the above is subject to @mimmo's note about it not having been suspended more than 90 days. If you're even CLOSE to the 90 days, then go ahead and reactivate now by making a payment just to avoid losing the account permanently, and then mark your SIM lost until you get the new one.
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