Refund Requested Jun 16, 2017 Still Outstanding

[CindySiblock]

From: Public Mobile Support <support@publicmobile.ca>
To: xxxxxx@rogers.com
Sent: Friday, June 16, 2017 9:51 AM
Subject: Re: User logged in: false -> My Account,Billing and Payments,I'm not sure if my account is active (#4603-3148) (KMM61349082V21076L0KM)

Hi Alan,

Thank you for your response!

It seems that the agent made a mistake when transferring your mother to Koodo. That promotion requires that the person transfers their Public Mobile phone number to Koodo, which automatically deactivates the Public Mobile account. (Also note that Public Mobile is definitely not shutting down!)

As this has been a mistake, I have issued a refund request for the payments made to that account from January to May ($101+tx). I also cancelled AutoPay on your mother’s account so it won’t keep charging your credit card.

These requests normally take 20-25 business days to process. So I recommend that you follow up with us around that time.

I truly apologize for this inconvenient, Alan. I hope you’re satisfied with my resolution regarding this payment issue. Have a great weekend!

 

Saray

Community Specialist / Spécialiste de la Communauté

[stonechucker]

Thanks @ShawnC13, I missed that.  

[ShawnC13]

@stonechucker, that was dated June not July it has been 28 business days now

[stonechucker]

It clearly states in the email 20-25 business days.  It has only been 9.  Please be paitiemt.

Please disregard this post, I was mistaken on the length of the wait.  My eyes were not fully functional it seems.

[Nsk143]

Send a msg to mod dept they will look after you
Add your email address
Phone number
And details explanation of issue
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437