Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! voicemail access from external line after resetting password not possible with 10 digit number

I want to access my voicemail externally. After resetting my voicemail password in selfserve.publicmobile my account it should be temporaryly my 10 digit phone number now. Now if I call my cell number from another line then as soon as I reach greet...

Wrong email got set up with my sim card

The wrong email was set up with my sim card, and I am not recieving text messages or phone calls. How do I fix this?

Resolved! Featured plan 4.5gb vs 4gb

hello, I am looking to join public mobile as a customer. I got my sim card yesterday but wanted to activate with last months promo. $40 for 4 gb data with unlimited nationwide talk and text. Any way I can still activate on that plan? If not i'd l...

Forfait non consommé

Javais un forfait de 25 $ le 13 juin. Je suis passé au forfait de 40 $ que j ai payé le 18 juin. Est ce que je serais rembourser la partie non consommée de mes 25 $ de mon ancien forfait? Merci

Resolved! Travel Abroad. How to suspend temporary my plan and payments?

Hello everyone, I wonder, while I'm abroad, my profile says "account status: plan expired", but autopayments still being charged. I'd like to put on hold my Public mobile plan and payments till I'm back in Canada in late August, but I don't want to ...

Happy Canada day everyone!

To all Public Mobile community members I would like to wish Happy Canada day! Enjoy the good times with your family and friends!

I have just topped up my acoount and reactivated my account however i would like to change my active

Wrong plan upon reactivation

@Moderator_Team I tried to change my old $37 1 gb plan to the $40 for 4.5 gb promo upon reactivation of my plan, I was charged the equivalent amount for the $40 plan but given the $37 plan with $3 of credit in my account. please help!

Resolved! Problems with credit card system?

I joined PM just over a week now. I had problems activating my SIM card online with my credit card (I put all my auto-payments on this one) not being accepted. I had to try 2 other different credit cards that also failed initially, until I signed up ...

Resolved! Voucher Denominations

You will get more satisfied customer if you change your voucher denominations closer to Plans amount . Your plans dont seem cheaper then say "Chatr"when you are paying $43 for a $35 Plan

Does Telus / Public Mobile support the Twitter short code 21212?

Does Telus / Public Mobile support the Twitter short code 21212? It worked when I was with Rogers but I ported over and it stopped.

Why was my '$120 per 90 Days' plan expired?

My service of plan '$120 per 90 Days' was expeired today. The information like:Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone ...

Resolved! No Public service on my cellphone

I switched from Rogers to Public today.I got it unlocked and have a new Public SIM card in it.My cellphone is compatible with Public.We got a response online of ok from you.It is model TE365 and is #==================.I would like your service to sta...

Can someone remind me, how do you receive Community awards? (Bravos rec'd? Messages created?

...that's all.

been asking for help all day no help.

hello you guys im trying to login into my self serve account to change my payment. I've been trying to get my password reset. i tried the forget password no email was sent. I tried contacting mod person they sent me a reset password link that it e...

ACCOUNT WILL NOT REACTIVATE!

Guys I've been trying to reactivate my account for aboit a week now. My debit card is blocked by the website for attempted entries and I just shelled out $48 for a public mobile voucher even.though my plan is only $30 and still no reactivation! Obvio...

Resolved! Plan price increases

Hi, new member having just joined Public Mobile a few days ago here. Just want to know how has Public Mobile been actually implementing their plan price increases-- Are existing customers forced to pay the increased price in order to keep the same p...

How do I Refer a friend from Walmart ?

I am going to buy a sim for a friend from Walmart so how can I put my name as a referral while buying the sim from Walmart store ?

can not receive calls

im with public mobile for 3 weeks now and everything is working but when i change my phone to another phone, i can no longer receive calls but i can make them. Help! Thanks

I can't send a text

I can't send texts -- but I have the plan for sending 50 in a month. and unlimited incoming. I have gotten text messages from public mobile. and the phone seems to get incoming calls - but I can't send texts -- the other thing is on my phone -- ev...

Long weekend password change

Hi!happy Canada day.So my Credit card was breached, and I got a new one, day before I was to be charged. Naturally I forgot to change the number. I’ve sent a message to change my password. At the lake and can’t remember it.Anybody know if they are a...

Resolved! Account

How can j get my account number when I can't login in to my public mobile account

Resolved! I cannot make a call while I'm in Ontario

I'm camping for the weekend in Ontario but we are close to the US border but are still in Canada. I cannot make any phone calls because it says I don't have this service .How can I fix this? I tried mannualy selecting Public Mobile but I still get th...

Mod- please help with plan change

Hello, can a mod please message me. I am having trouble trying to change my plan. I tried to change to the 4.5gb for $40 but in my account it is not letting me. Funds are there and CC is attached to the account. We changed my wifes plan fine, but for...

Resolved! I am new customer & issue I am having is the calls are going directly to voicemail

Resolved! Re: Transferring your number to Public Mobile

I have just started with public mobile. I filled out the form to activate my new sim and start the porting process. I was with Speakout Wireless. I have data, so the sim has activated. When I phone someone, the other end sees my ported number. H...

cannot call home

HiI activated my phone last night, have the $25 plan with unlimited talk and unlimited text ... but when I tried to call my house phone with the cell phone an automated message comes on and says I don't have long distance add-on ... what have I done ...

Resolved! Activation error

Just came here to vent, knowing I won't recieve help from moderator until tomorrow.Entered all my info to activate online, sim card number, voucher pin number and all that, press activate your phone and get an Oops something went wrong email us messa...

Resolved! Pay for 90days renewal ($114) by CC been charged $128.82

So I've payed for renewal for my 90 days plan, $114, but I was surprised to see that my CC was charged more ($128.82).Nothing extracharge on my history to be outside the plan so I don't know where this extra amount can come? Anybody a clue about this...

Resolved! Switching plans?

How would I be charged if I were to change plans halfway through the month?I signed up for a talk+text plan to take advantage of the offer going on, but I will definitly be switching to a plan with data next week or so. Would I be charged the full p...