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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Accès à mon compte

Il m'est impossible d'avoir accès à mon compte car le mot de passe doit être réinitialisé et pour se faire on me demande de donner une réponse à une question secrète que je ne connais pas. Pouvez-vous s'il vous plait trouver une solution à ce noeud?

Add on for US roaming and texting

I purchased a 10 day add on fo US roaming and texting but when I try texting I get a message saying I do not have the add on. Is there something I need to do to make it work

Data problems

Why is it i use my wifi turn off my data and still only few weeks I have no data

Resolved! Porting from Telus

Sorry for the newbie question.Activated on Monday and decided not to port my wife's Telus prepaid number during activation.My question is does it matter doing it during the day or evening? The process is automated right?If something goes wrong does i...

US Roaming not working - very frustrating!!

I purchased US roaming and it worked, mostly, for 10 days. I have now renewed, it shows up as purchased and paid, but is not working. Extremely frustrating as a working phone is essential! Please help!

When my new transfer number is called the message reads,"the number you have reached is not in servi

Transferred my phone number from a virgin account to public mobile, almost everything is working normally, I can send a receive text, I can make calls and the caller ID shows the correct number. But whenever the number is called the only message that...

When my new transfer number is called the message reads,"whenever you have reached is not in service

Transferred my phone number from a virgin account to public mobile, almost everything is working normally, I can send a receive text, I can make calls and the caller ID shows the correct number. But whenever the number is called the only message that...

Can't access my account at all

I think I have it registered in a different email address I can not use anymore . I am wondering how I can re-register my account..

Plan changes

I am new to PM and noticed that the monthly plans change prices frequently . When you are on a plan are you locked in it for as long as you like?

Resolved! Can't add my credit card

Good day, Whenever I try to add a new credit card, it keeps not accepting it. I've contacted my bank and they said that there's no issue on their end. Can you please check what's wrong? With respect,Arina Matveeva.

no such thing as top up

Dear community members, Just want to warn others that there is no such thing as top up in public mobile. once you buy more data (eg GB) or long-distance minutes, all the remaining unused minutes in the previous purchase will be cancelled out and poo...

Resolved! International roaming

Does public mobile have international roaming outside of the US?

data not working

I do not have data and I paid my bill over 24 hrs ago! It was a little late -- my plan expired on March 17, but I didn't immediately remember. What do I do now that the call centre is no more?

Resolved! no service

I have activated the received SIM of PM and filled in my phone number's information, including the account number, etc. Today my old SIM of Telus doesn't work. However, the PM new SIM doesn't start working after the old one stops.

Phone working with Telus and Koodo SIM but not Public Mobile?

Hello, I just bought a chinese android (Unihertz Jelly Pro). I've tested the phone with active Telus and Koodo SIM cards and the phone picks up the signal no problem. However, my Public Mobile sim shows no service. As the Koodo and Telus sim worked ...

Resolved! Have been Waiting for a a reponse from Moderators

I PMd the Moderators over 24 hours ago about my port over from Telus not working and I have not heard back yet. I am still getting an unregistered SIM error on my phone . I have tried reporting phone as lost then waiting10 min and reporting it as fo...

Resolved! Failed activation yesterday

Yesterday I failed to activate at payment stage and was told to contact Public Mobile. I sent the mod team a message about this. However, today I tried to activate again with a new credit card and number (all else are the same), it was successful. I ...

When will the Feb Top Contributer revealed?

Do we have an ETA? Just thought to ask.

I am not getting the Amber Alert

Hi all,I'm worried that I have not been receiving the amber alerts since day 1. I have a Samsung Galaxy S5 Neo phone. I connect to a LTE+ network.Can you give me any tips as to what to do? I'm wondering if it's because my phone is an older model. ...

Data turned on - Not receiving Data

Hi there, Just joined Public Mobile. I have data in my plan - my data is turned "on", but I am not actually connected to any data (for example, YouTube does not load). I have a Sony Xperia XA. Everything else is functioning fine - calls, text, wifi, ...

Resolved! US add-on

i just purchased an add-on for US calling for $8 and it says on website it will activate right away, and i tried turning off my phone and back on and yet it is still not working????? i want a refund

Re: my number is not working after chatr port

i'm facing the same issuehas it been fixed for you

Been locked out my account

I been trying to get into my account for while now but didn't seem to work . So it's locked now . Just changed a password but still says locked.

Activating sim - Generic error

Hello, Could you help me out with generic error I received after the payment step during activation?I see my # and can use the service on my phone, but am unable to login onilne.Taken care of my mod Thank you!

Resolved! Any way to merge 2 phone numbers to 1 account for ease of use?

Transferred both myself and my wife to PM today (from Bell). Created our own accounts under our associated email addresses (2 unique addresses). Is there any way to merge the accounts under one so that when I log in (say on my email/account), I can a...

call is not going through

Hi, I'm from Canada and I bought a new SIM Card today and now I tried to do a call into the usa, but then it says "8uv2 your call cannot be completed as dialed". I booked the add for long distance and international calls but it wouldnt work... has a...

phone doesn't work

My phone can not call or receive any call since I paid last month Feb22. I can text message when it has WIFI, it waste me whole month money and can not use my phone at all. when there is no wifi and it can not talk, really bad

I have 2 phones with public mobile.

At present I am using XXX XXX XXXX but my old one is XXXXXXX which i don’t use for last 6 month'. edited by computergeek541: phone numbers removed

Resolved! Texting goign out but not getting replies

my family just finished Roaming and now none of our texts are getting replies. Recipients are getting our messages but no replies. Also we can't text to eachother. Just the phones that were on roaming are not getting texts. We disabled data roaming b...

Resolved! missing $25 refer a friend bonus

HiI was refered by a friend and signed up on 16 march 2019 but still haven't received the $25 online activation reward. please help

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