@dboxtvinfo715 Keep in mind for future plan changes their are two ways to make a plan change. Immediately or change on next renewal. At any time you can schedule a plan change during your cycle to ocur on your next renewal. You can cancel as well anytime up until that date. It also allows you to choose a plan that might be limited time only or being eliminated from being offered like the former $10 plan. As long as you schedule it before it expires even if your renewal is after that date.
Because you chose an immediate plan change that caused your autopay reward (and any other ones you might have )to be delayed and applied after renewal. If they don't appear within a couple of days (24 hrs is the standard) then message a moderator by clicking on the (?) At the bottom right of your screen and submit a ticket via Simon explaining your issue just ask for a human or a rep then follow the prompts to complete the ticket process. Then keep an eye on your private message box the envelope icon next to your avatar at the top right corner of your screen for a little number to appear indicating a message from the moderators. Reply to the message supplying any info they may request to verify you but only do that in your private messages. Responding promptly will ensure better service response for your request.
To prevent data wastage enable your data saver and tracker settings. As suggested go thru your apps and turn off all background/foreground usage on all but the most important few. Most do not require it to be on except your OS and Google play and a few that you might use on mobile data like maps, loyalty card apps or banking apps and you can easily keep them restricted until use and turn off again as well as as keeping your mobile data off unless you need to use it. Remember to add your holiday 1gb data ad 400 international minutes add ons to your account and you can dip into the data if you run out of plan data this month or any month going forward. Your long distance minutes will be used if you go over your plans 100 outgoing minutes so if you would rather use those for actual long distance out of country calls adding the $5/500 min add on is a more economical choice at $0.01 a minute rather than $0.04 for international minutes. But feel free to use them if you don't know anyone overseas or in the US.
As always you can keep track of all your plans and add ons usage by logging into your account and looking at the overview page where they will appear until they are completely used and you can track them by clicking on "my usage" in the my plan section. I hope this helps you understand your account a little more an feel free to come back and ask any questions you may need answered.
