Credit card charged multiple times by Koodo?!

[jeffreycharters]

Hi, I assume this is a moderator question but they don't make it easy to send a private message.

When I was first signing up for the service, I was being given errors that my credit card couldn't be charged. I tried this multiple times of course, and called the cc company to make sure there wasn't any issues.

Long story short, I used to be a Koodo customer, and when I was trying to sign up with Public Mobile, the payment was being sent to Koodo. I would call Koodo to find out what happened, but I figured that since the problem was caused by Public Mobile that you could look into this for me? I was charged three times to Koodo before the payment finally and unexplicably went through to Public Mobile.

Thanks, otherwise the service has been great!

[ShawnC13]

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@jeffreycharters wrote:

I submitted a ticket about a week ago and never heard any response. Boo tickets.

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So you have submitted a ticket over a week ago and no response?  I would also  contact Koodo and see if you can get anything on that end.

[Ed404]

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@jeffreycharters wrote:

I submitted a ticket about a week ago and never heard any response. Boo tickets.

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You can try privately messaging the moderators here, they usually respond within a day or less.

[jeffreycharters]

I submitted a ticket about a week ago and never heard any response. Boo tickets.

[jeffreycharters]

I agree, hence the complaint.

[will13am]

This sounds incredible.  Although Koodo and Public Mobile have the same parentage, they are separate entities.  There is just no way for a payment going from here to Koodo.  Something isn't right here. 

[ShawnC13]

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@jeffreycharters wrote:

Hi, I assume this is a moderator question but they don't make it easy to send a private message.

When I was first signing up for the service, I was being given errors that my credit card couldn't be charged. I tried this multiple times of course, and called the cc company to make sure there wasn't any issues.

Long story short, I used to be a Koodo customer, and when I was trying to sign up with Public Mobile, the payment was being sent to Koodo. I would call Koodo to find out what happened, but I figured that since the problem was caused by Public Mobile that you could look into this for me? I was charged three times to Koodo before the payment finally and unexplicably went through to Public Mobile.

Thanks, otherwise the service has been great!

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If the charge says that it is from Koodo, I think you would need to contact Koodo.  You can contact the moderators here but I am not sure how the charge would show as Koodo and be from PM (Not saying it isn't possible with the bugs in this system).  Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon.  Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

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