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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2075 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3720 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33762 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45586 Views
  • 182 replies
  • 30 Bravos

Resolved! The extra 1.5GB of 3G data on 90 day plan

Hi, im currently on the 90 day plan = 6GB data / province wide calling / unlimited texting, for $120 for 90 days. I see that the same plan has an additional 1.5gb. wondering how i can get that and if all my rewards would still work? can someone who w...

adamlaj77 by Good Citizen / Bon Citoyen
  • 1168 Views
  • 4 replies
  • 0 Bravos

Roaming Experiences

Hi everyone,  I am starting this thread in order to gather your experiences and workaround regarding PM roaming. Now when I say roaming, I am talking about non-US based roaming. I will be going to Europe recently and looking for a cheap and reliable ...

Cheetah24 by Town Hero / Héro de la Ville
  • 2508 Views
  • 16 replies
  • 0 Bravos

Resolved! Need assistance to transfer my phone number from Virgin to Public Mobile

Hi guys, I Just activated my SIM card but with a brand new phone number. Everything works fine so far. Now I'd like to transfer my existing phone number from Virgin Mobile prepaid  to replace the one I received during my PM activation. Can someone te...

Atellier by Good Citizen / Bon Citoyen
  • 3326 Views
  • 16 replies
  • 0 Bravos

Koodo's offer

Hi, I received an offer FROM PM to switch to Koodo. The offer is interesting, though, my contract ends on june 29 and the offer ends on may 31. Will i get a refund as PM encourage me to go with Koodo? Thanks

AgentRoy by Great Neighbour / Super Voisin
  • 1107 Views
  • 7 replies
  • 0 Bravos

Data usage seems higher than my old provider

So I just switched to the 4.5gb/45$mo plan today from an older Speakout Mobile 711 plan. I set everything up fine and started to use my data but noticed that it seems to be going at a much higher rate than with Speakout. I loaded the front page of re...

Public Mobile offers and deals

Received this text from Public Mobile a few seconds ago: Public Mobile here with an exciting offer for 1604-xxx-xxxx. Join Koodo and receive 2GB of LTE data, unlimited CANADA-WIDE MINUTES & international text, for ONLY $40 per month! PLUS get $100 in...

mpcdesign by Mayor / Maire
  • 4457 Views
  • 12 replies
  • 2 Bravos

Resolved! Credit Card Error

Hello, The credit card I've been using since I signed up suddenly stopped working today. Autopay failed so I had no service for most of the day. I tried manually paying online and it gave me an error saying it could not verify my cards information. I...

mgendron by Great Neighbour / Super Voisin
  • 3189 Views
  • 6 replies
  • 0 Bravos

Resolved! Blocked for log in

HiI am not able to log in as my login credentials are blocked whenever i entered my email and password via self serve, and how to deactivate a/c?i did not add CC in my file.

drum by Good Citizen / Bon Citoyen
  • 1597 Views
  • 7 replies
  • 0 Bravos

Add talk to existing plan

I have a 90 day plan started two weeks ago and long story short I was experimenting and started it without a talk/text plan, just data. I thought I could just add it and pay the difference, but that doesn’t seem to be an option in Self Serve, I’d hav...

Milos by Great Neighbour / Super Voisin
  • 1258 Views
  • 6 replies
  • 0 Bravos

Resolved! My service is not renewed.

Hello, My credit card information on the file has been changed as I received a new card. I forgot to update it and so my service has been suspended. I updated my info this morning but the calls were not gettign through or internet. Tried several time...

pratchak by Great Citizen / Super Citoyen
  • 1705 Views
  • 4 replies
  • 1 Bravos

Intermittent Mobile Connectivity

Over the past few days, my Samsung S7 Edge has not had a stable connection to the Public Mobile network, despite having full bars.  Wifi has been working perfectly, but voice, SMS, and mobile internet have been intermittent.  Pulling the SIM and re-i...

pak86e by Good Citizen / Bon Citoyen
  • 3720 Views
  • 18 replies
  • 0 Bravos

Anyone heard of this?

https://www.kickstarter.com/projects/sgnlstrap/sgnl-make-phone-calls-with-your-fingertip/descriptionhttp://www.mysgnl.com/ Sgnl is basically a device built into a "stylish" (not terribly bulky) wristband or watchstrap which connects to your phone thr...

Korth by Mayor / Maire
  • 1455 Views
  • 13 replies
  • 2 Bravos

Can't access my account

Hello, Cannot access my account, need a mod to help me here. Forgot Password doesn't work as well. Thanks 

MrB24 by Great Neighbour / Super Voisin
  • 716 Views
  • 2 replies
  • 0 Bravos

Resolved! What does Canada-wide plan mean to Public Mobile?

A long as I know a Canada-wide plan means that you could make calls from anywhere in Canada to any number in Canada.The $30 plan includes 500 MB and UNLIMITED Talk Canada-wide. But, PM had a special definirion for Canada-wide in the description."Incl...

TK by Great Citizen / Super Citoyen
  • 5849 Views
  • 16 replies
  • 0 Bravos

Suggession: Filtering on Community Posts

Hi everyone,  Going through community posts I believe the filtering we have is limited. We can currently search for a keyword or do some basic filtering based on "This Board", "Knowledge Base" etc.  I think it would be a very nice feature if we could...

Cheetah24 by Town Hero / Héro de la Ville
  • 1117 Views
  • 7 replies
  • 4 Bravos

Data/Texting working but Calls are not working

Just recently signed on, for what I had assumed would have been a great service considering the business model, however have run into a massive hurdle. Phone: Xiaomi Redmi 4XModel: MAI132 According to Willmyphonework, the phone in my possesion should...

steepers by Good Citizen / Bon Citoyen
  • 2161 Views
  • 11 replies
  • 0 Bravos

Resolved! Changing Plan

Hi everyone,  I am due for my next billing on June 2 however I changed my plan so that it will change on my renewal date but it now says my original bill is still due June 2 and then I will be charged June 3 for my new plan. Is there a way to get aro...

Lynchsm93 by Great Neighbour / Super Voisin
  • 2043 Views
  • 8 replies
  • 0 Bravos

How To Request An Exchange With SIM Card

Hi!  I have 3 unused regular sized (full size) SIM cards that cannot fit in any cell phone today. I would like to exchange them for tri-punch sim cards. How can I go about doing this?

coltonyyz by Great Neighbour / Super Voisin
  • 1082 Views
  • 5 replies
  • 0 Bravos

iPhone 6 No Service

Hello,I have an iPhone 6 (iOS 11.3.1 - latest) and am getting No Service. I have been a customer for nearly a year now, with no problems. It started last week when service would intermittently cut out, despite indicating there was service. It got pro...

elliottlee by Great Neighbour / Super Voisin
  • 3907 Views
  • 17 replies
  • 0 Bravos

Resolved! Wanting to Switch Over - Three Phones

 Currently an unhappy customer with another carrier. Looking to switch over three phones (and perhaps a fourth), and am looking for the best possible deal. What I need: Local calling and 1 GB of data per phone. That's it! What can you do for me. 

Willie888 by Great Neighbour / Super Voisin
  • 1024 Views
  • 5 replies
  • 0 Bravos

want to keep the same phone number

Hi, I am cuurently using Huawei Y330U05 phone set. I have a different phone  set ( samsung galaxy grand prime) that is compatible with the network and I want to use that phone set instead. However, the samsung phone set has a smaller SIM slot. How ca...

sroy_phr by Great Neighbour / Super Voisin
  • 1150 Views
  • 4 replies
  • 0 Bravos

Resolved! Do $10/30 days plan get charge for data?

Earlier, i was having trouble retrieving MMS and a poster suggest turning my data on, so i did.. When i check my usage, it state my data usage although it's $0, just curious, will we receive a bill later on data?

danlee by Model Citizen / Citoyen Modèle
  • 1442 Views
  • 6 replies
  • 0 Bravos

No service using my new SIM card

I just switched to Public Mobile from Petro Canada Mobility (I switched my number as well) and I have a dual sim phone where I kept both sim cards in while switching the numbers. The public mobile sim worked for the first few days and one morning it ...

rhys by Great Neighbour / Super Voisin
  • 1396 Views
  • 3 replies
  • 0 Bravos

Text Messages Not Sending

I'm having trouble sendings texts. I have no trouble receiving them. I have full bars, and have tried restarting my phone and removing my sim and reinserting it. I have OnePlus 5T and am running Oreo 8.1.

Reddogbluedog by Great Neighbour / Super Voisin
  • 5898 Views
  • 15 replies
  • 0 Bravos

Reactivate Current Plan Error - Can't make calls

Hi Please Help, When i click on the below: I get a message telling me there is nothing outstanding:  I need to reactivate my plan ASAP, but it wont let me!  How can I fix this. Would prefer a private message to fix this issue, thanks.  

digital_aj by Great Neighbour / Super Voisin
  • 469 Views
  • 1 replies
  • 0 Bravos

Resolved! Phone with Contract: Moving to PM

Hi everyone,  This doesn't apply to me but to a friend of mine. He would like to transfer to PM (keeping the same number) but he's on a mobile plan with a two year contract. What is the best process to initiate the transfer? Is it first paying off th...

Cheetah24 by Town Hero / Héro de la Ville
  • 1332 Views
  • 7 replies
  • 0 Bravos
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