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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2790 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17834 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 29060 Views
  • 184 replies
  • 27 Bravos

CAN SOMEONE PLEASE ANSWER ME! PHONE NUMBER DID NOT PORT!

My phone can make phone calls, and send/receive text messages but it will NOT receive phone calls. When people call the number it says "out of service". My account works and my phone number comes up with my exsisting number. Just will not receive pho...

alannasonfire by Great Citizen / Super Citoyen
  • 1850 Views
  • 19 replies
  • 0 Bravos

Will my new Samsung S7 Phone from Rogers work if not unlocked?

 I will be receiving a new Samsung S7 from a family member.  The phone will be purchased from Rogers but will never be used on that network.  I understand the S7 is locked to the first network on which it it used?  So, a brand new S7 from Rogers does...

Johnny2K by Great Neighbour / Super Voisin
  • 2636 Views
  • 7 replies
  • 0 Bravos

Resolved! The Invisible Man

So il keep this brief as possible. I like many others have become a victim of a failed port/activation but I have been waiting for a response from public mobile since Oct 31st when my cc was charged $128.00My initial contact was via the online contac...

J_Wig by Good Citizen / Bon Citoyen
  • 3052 Views
  • 20 replies
  • 1 Bravos

Extra credit (funds) on my account

I have some extra funds on my account. I also just enabled autopay.For my next pay cycle (Feb. 5th), will PM use my available funds and automatically charge me the net balance owing? Or do I have to specify in 'Manage Autopay' how much to take out of...

jwsdm by Good Citizen / Bon Citoyen
  • 758 Views
  • 3 replies
  • 0 Bravos

Resolved! Haven't Received SIM (2 Weeks)

I still haven't received the PM SIM Card that I ordered, and I have no idea how much longer I have to wait, or should I just purchase another PM SIM Card.  Thanks. 

wingsl by Great Neighbour / Super Voisin
  • 746 Views
  • 2 replies
  • 0 Bravos

Resolved! Data just stopped connecting after it was working for a week

I have an Axon 7 on the new 4gb/mo plan.  I signed up last week. Data was working fine this morning, then this afternoon it stopped working with no warning. I can still call out and call in.  Phone info says its on LTE/WCDMA/GSM auto (prl).  If I for...

Liquid5n0w by Good Citizen / Bon Citoyen
  • 870 Views
  • 4 replies
  • 0 Bravos

Resolved! Data not working on 3rd month of 3 month plan

Hello,I sent the following message to PM - Syed and am not at all satisfied with his answer. He told me I used all my data, but I know that I did not. I currently have the following plan: Pick & Pay This plan includes: - - 6GB Data - Unlimited Provin...

panda6421 by Good Citizen / Bon Citoyen
  • 1292 Views
  • 11 replies
  • 0 Bravos

Day 5 of no incoming calls

I think I've already done everything I can... I contacted the support and PMed the mods. I understand that Public Mobile is really busy with their promotion going on but this is very frustrating.  I received this text message 5 days ago. Please help ...

text_message_from_public_mobile.png
omin by Good Citizen / Bon Citoyen
  • 429 Views
  • 1 replies
  • 0 Bravos

ACTIVATION BLUES - hope for the best, plan for the worst

Title says it all. To all activating the promo plan with, or without transferring your number, PLEASE PLAN FOR THE WORST, while hoping for the best. The best: activation and port-in completes within 24 hours without moderator intervention THE WORST: ...

Luddite by Oracle
  • 668 Views
  • 4 replies
  • 5 Bravos

suggestion for pm about sim card

i heared about pm sim card was free in the begining however becauase of free there are a big waster of not using it. so somehow it costs 5 dollar plus tax for all new customers i feel it is not fair we just lose that opporturity beasue someone waste ...

Cypm by Great Citizen / Super Citoyen
  • 830 Views
  • 5 replies
  • 1 Bravos

Unable to send SMS. Incomming just fine.

My account was activated last week. Everything works just fine except this morning I found that I am unable to send SMS out. When I have tried to send any SMS to a local number I have got the message - Failed to send message Review message and try ag...

victorbell by Good Citizen / Bon Citoyen
  • 1726 Views
  • 14 replies
  • 0 Bravos

Resolved! sim card rebate

After i activate my sim card, can i have rebate sim card fee right now ? i saw my friend he send a email to rebate@publicmobile.ca and get the money back.  is that true ?

fisher by Great Citizen / Super Citoyen
  • 1831 Views
  • 13 replies
  • 0 Bravos

SIM card - Shipping Times

My original faulty SIM card was ordered October 27th, shipped on October 28th and received on November 1st. A total of 2 business days from order date.  I had to order a replacement card on November 5th, and it has YET to be shipped. I don't even kno...

Mchan by Great Citizen / Super Citoyen
  • 724 Views
  • 5 replies
  • 0 Bravos

Switched from Koodo: cannot use hotspot / tether

Hi everyone, I just switched from Koodo with the 12gb 90 days plan. Ever since I'm unable to tether data to another device. Voice, MMS and Data works great from the phone itself but whenever I try to use data (with hotspot) from my laptop, tablet, de...

danielpetre by Great Neighbour / Super Voisin
  • 3608 Views
  • 14 replies
  • 0 Bravos

There should be a hold on tagging mods

I think some people are going overboard with tagging the mods when in the first post, the person said they already PM'ed them and opened a support case.  Every time you tag the mods I believe you are just adding to the backlog of them trying to wade ...

hummuschips by Town Hero / Héro de la Ville
  • 740 Views
  • 5 replies
  • 1 Bravos

Resolved! Day 4 of no incoming calls

I don't really know what else to do here.  I ported my number in 4 days ago and my incoming calls are still not working.   I've e-mailed the mods, PM'ed them, created threads here and tagged them and reached out to them on twitter.  Absolutely no res...

shaner82 by Great Citizen / Super Citoyen
  • 2693 Views
  • 22 replies
  • 2 Bravos

Resolved! Ported from chatr but unable to receive calls - please help!!

I moved from Chatr to PM today morning. I got the confirmation on self serve that number porting has been processed sucessfully. However, it appears to me that number is still active with Chatr and porting was not completed.  I am able to make outgoi...

TRKUL by Good Citizen / Bon Citoyen
  • 3863 Views
  • 15 replies
  • 0 Bravos

Resolved! Voice mail setup

Hi, My wife and I switched from Rogers double expensive, yet 1/4th data plan to this this awesome deal. Everything looks ok expcet VM. I wanted to call voice mail, it is not working. I saw a reply for the same question and I tried speed dialing '1', ...

theguy by Great Neighbour / Super Voisin
  • 6451 Views
  • 6 replies
  • 0 Bravos

can't login

I'm getting this error and can't go further: Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page.

mindmeld20 by Great Neighbour / Super Voisin
  • 880 Views
  • 6 replies
  • 0 Bravos

Network Reception

I just ported my number from Wind to PM.However I dont see much difference from Wind network coverage to PM network coverage. Both are bad at some areas...!! I thought PM would be better then Wind. Any suggestion that could improve my network recepti...

Pallav by Good Citizen / Bon Citoyen
  • 2025 Views
  • 23 replies
  • 0 Bravos

international text

anybody try to send a text message outside of canada. i did try to send the text back home however it does not work i can receive the international text but not send out anyboby have any clue what is wrong with it?

Cypm by Great Citizen / Super Citoyen
  • 756 Views
  • 2 replies
  • 1 Bravos

Plan Switch Failed and My Account is suspended.

Hi, I really need your help on this. My plan supposed to be switched to the new 12GB promotion plan on my next renewal date which is Nov 8, 2016 but it turned into that my account has been suspended. I logged in to my account and topped up another $1...

Yang_P by Good Citizen / Bon Citoyen
  • 1660 Views
  • 25 replies
  • 0 Bravos

Resolved! Porting from Wind

Hello, I am new to PM and I just ported in from Wind yesterday.Do I need to call them to cancel my Wind account or it will be automatically cancelled? Thanks.

Pallav by Good Citizen / Bon Citoyen
  • 719 Views
  • 2 replies
  • 0 Bravos

Resolved! SIM not received

Hi there,I ordered a SIM card more than 2 weeks ago and received the shipment notice the very next day. However, it has been more than 2 weeks and I have yet to receive a tracking number or the SIM card. I have e-mailed PM about this after 7 business...

agnesaurus by Good Citizen / Bon Citoyen
  • 1398 Views
  • 9 replies
  • 0 Bravos

Porting Issue - No Incoming Calls

I tried to port over my old Cityfone number to Public Mobile on Friday, but I cannot recieve incoming calls. I sent an e-mail form on Friday and PM'd a mod (Mary_M) on Sunday morning with the information requeseted (old account, SIM number, IMEI) Ple...

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