No Reception

[Morgan20]

I have friends who are travelling from Alberta to Ontario and from the Saskatchewan border on, they don't have any service. Does anyone know why?

[sheytoon]

They should definitely have coverage with Sasktel sites in SK.

[Dunkman]

@Morgan20 

If the area of service disruption was throughout Ontario, might be issues with account. Check self service account to check account status. 

[PAULRANG18]

Likely just in a certain area where there is no tower reception.

[GinYVR]

@Morgan20Make sure your friend's account is still active. here is a map of all the cell towers in Canda https://www.ertyu.org/steven_nikkel/cancellsites.html

Sasktel peers with Bell so coverage shouldn't be an issue.

[Morgan20]

They haven't had service all throughout their drive to Ontario from Sask though 

[Morgan20]

I'm not sure where they were in Sask but they haven't had service all throughout their trip to Ontario

[ShawnC13]

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@Morgan20 wrote:

I have friends who are travelling from Alberta to Ontario and from the Saskatchewan border on, they don't have any service. Does anyone know why?

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Not sure is there a current outage in the area?  Where is Saskatchewan are they traveling?  Doesn't Sasktel dominate that area?

[Dunkman]

@Morgan20 

Your friends are probably in an area that is not close to a Telus or Bell tower.  Every service has areas where the reception is weak or poor.  

Maybe ask them to check out the coverage map:

https://www.publicmobile.ca/en/bc/coverage