I have autopay, but this month I was charged 9 dollars, not like before. I forgot my password for my self service..tried to reach " agent".... Had bad costumer support. She or machine asked me strange questions.. Like - how long I have publik mobil...
So difficult here to get any information about my plan.. when I logged in my account, just see ,, Hello,,... Can you make this easier to costumer's ? What reason to stay with public mobile? If you have problems to check your account ..
I tried to contact costumer service about overpayment, but nothing help. Very bad costumer support here. Some people don't use internet, how can they resolve problems?
She " help " me to get payment from my credit card. After half day texting. Nothing wrong with my card, just issue with public mobile. Looks like they use costumer service from different countries. I know Tellus but don't helps too much.
Do you think if I have access to my account, I going to spend half day for contacting costumer service public mobile ? I don't remember my password for self-service.. I person asked me security question . How long I have used public mobile? Really ?...
I have only one account.She fixed now. She made manually. I was spending for this half day. It's a " really fantastic " costumer service. Maybe public mobile not Canadian company ? Because costumer support - terrible..
