a month ago
I have an account with Public Mobile. There is a monthly re-occurring charge of $38.42 against my credit card. This charge shows up as Public Mobile on my credit card statement.
The issue is that I have another re-occurring monthly charge for $38.42, on a different monthly date which shows up as PUBLIC MOBILE SELF-SER. I do not know what this charge is about. Can someone please assist me to figure this out.
a month ago
@Q-4-Aanya What are the dates of the charges?
a month ago
@Q-4-Aanya Is one charge just pending ? If so it should fall off , but if both charges are posted and the difference in money is not sitting in your account s available funds
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
a month ago - last edited a month ago
HI @Q-4-Aanya
how many account you have with PM?
and make sure you aware PM is running on a 30 days cycle and your renewal date is different every month.
and confirm the one of the two charges is not a pending charge
if you need PM to check, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437