Getting an extra monthly charge from "PUBLIC MOBILE SELF-SER" - What is this about?

[Q-4-Aanya]

I have an account with Public Mobile. There is a monthly re-occurring charge of $38.42 against my credit card. This charge shows up as Public Mobile on my credit card statement.

The issue is that I have another re-occurring monthly charge for $38.42, on a different monthly date which shows up as PUBLIC MOBILE SELF-SER. I do not know what this charge is about. Can someone please assist me to figure this out.

[kb_mv]

@Q-4-Aanya What are the dates of the charges?

[Handy1]

@Q-4-Aanya  Is one charge just pending ? If so it should fall off , but if both charges are posted and the difference in money is not sitting in your account s available funds 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Q-4-Aanya 

how many account you have with PM?

and make sure you aware PM is running on a 30 days cycle and your renewal date is different every month.

and confirm the one of the two charges is not a pending charge

if you need PM to check,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437