problems making and receiving calls.

[darrylb905]

I'm currently having issues receiving and making phone calls.  The phone phone dials and nothing happens (no ring tone).  

[MoraMan]

Does your data work? make sure you're not on wifi. If so, do you have the corect plan set up?

if data works and the plan is correct for talk and data you may need to contact the moderator team:

Try sending a message to the moderator team here , they are PM employees:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Your message should include:
- Email address
- PM phone number

- Account PIN

- Detailed explanation of the issue

[inigo_151]

Your sim card might be broken. I've had this happen to one of my phones a couple years back. 

[NDesai]

Did you just activate your sim? If yes, did you port in your number?

Are you getting any reception on your phone?

Login to your self-serve account and confirm you are on the correct plan.