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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2276 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30297 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42065 Views
  • 185 replies
  • 29 Bravos

auto pay not working.

 My account has been suspended even though I am on auto pay.I have tried the self serve also, but it doesn't seem to be working for me. Giving the "unable to process" error.

bhenry08 by Good Citizen / Bon Citoyen
  • 1085 Views
  • 4 replies
  • 0 Bravos

WHere is the dealls

i like public mobile buuttt 10 gb 60 dolls butttttttttim going to koodo tomorrow 

cork99 by Great Citizen / Super Citoyen
  • 2507 Views
  • 18 replies
  • 0 Bravos

Re: Porting out without closing account

How can PM be allowed to close my account when the number is ported and take away the pre-paid data and call time?  I paid for 3 months of service.  I would like to use 3 months of service no matter if I port the number out. If there is no way to get...

StandingWaves by Good Citizen / Bon Citoyen
  • 2197 Views
  • 10 replies
  • 0 Bravos

Website Issues to Purchase Add Ons

3 tries & it finally worked but many bugs are still around 1- attempted to buy US roaming plan but page insisted to pay entire $120 plan cost (not due to 28th) log out try again2- gave option to make 1 time payment but the box to enter amount in does...

kav2001c by Mayor / Maire
  • 1274 Views
  • 9 replies
  • 2 Bravos

Closing account with a positive account balance

I currently have about $75 as a possitive account balance that will be automatically applied to the next bill.  I am looking at closing my account to move to some competitor promos, but I need to know how the positive balance is dealt with.

Resolved! Please help me on this: 15GB at 4G LTE Speed /90days

I subscribed to the 15GB/90 day plan just about a month ago.  Can someone clarify if this means I get to access to the entire pool of 15GB of data for the 90-day period?  Or, am I limited to 5GB/30 days?  The advertising copy is not clear.  My accoun...

wting by Good Citizen / Bon Citoyen
  • 1937 Views
  • 6 replies
  • 0 Bravos

Koodo - Great plan, what is PM response

So now Koodo has a plan better than PM - Now - only for BC, Alta, Ont.$60/month Unlimited Cda WideUnlimited Global text10 GB data (Yes LTE)  Any response PM??

smp99 by Deputy Mayor / Adjoint au Maire
  • 10668 Views
  • 120 replies
  • 6 Bravos

Koodo 10GB plan 60$ per month AB/BC/ON only

New promo on Koodo for 10GB data for 60 per month. I have heard this includes unlimited talk and text as well. Do we expect anything like this on public or will i be making a switch as my renewal comes up in a couple of days

taylor7787 by Good Citizen / Bon Citoyen
  • 14412 Views
  • 89 replies
  • 6 Bravos

Can't pay on self serve

I have tried all the mods suggestions such as requested clearing cookies, new browser, etc, tried paying through 611, tried several different credit cards, nothing works, they will not take my money.  I called my credit card company and all is good. ...

Heynow99999 by Good Citizen / Bon Citoyen
  • 2562 Views
  • 9 replies
  • 1 Bravos

Wrong email address entered at setup and password is not known

  Set up an account for a friend in September 2017 and somehow maybe entered the wrong email address.  Her credit expiry date was changed on her Visa and we are unable to get into her account to amend the date.    Her 90 day prepay is due now and una...

Bankerbill by Great Neighbour / Super Voisin
  • 1018 Views
  • 4 replies
  • 0 Bravos

Resolved! Locked out of Account

I've locked myself out of my account. Is there some who can help me? @CS_AgentThanks.

katdotscea by Great Neighbour / Super Voisin
  • 1518 Views
  • 4 replies
  • 0 Bravos

Resolved! My SIM's card is too big for my new phone

I bought a new phone after making sure it was compatible with Public Mobile. But now that I have it I see that my SIM's card is too big to fit in. I googled what I should do, but they said that I should go to a store and have them cut it to fit, but ...

GenPill by Great Neighbour / Super Voisin
  • 34551 Views
  • 9 replies
  • 0 Bravos

Resolved! Rogers and Fido

Disscussion only.  Please don't advertised other carrier deals in this community. "Thank you for sharing this, however, due to our community guidelines please do not post any offers not related to Public Mobile. " Shazia_K. Edited by: Ndesai

Wonder_why by Town Hero / Héro de la Ville
  • 8776 Views
  • 72 replies
  • 1 Bravos

PLEASE Please ..HELP I CAN NO LONGER,WAIT!😭

I'VE REYES EVERYTHING YES I REYES THIS,VHST WIFH SEVERAL 4 3 DAYS AND NOT ONE PERSON COULD HELP ME HNBLOCK MY CELL NUMBER ,VHANGE MY BILLING DATE OR REMOVE MY MASTER CARD FROM PUBLIB MOBILE RECFERED FRIENDS BILLING PAVKAHE RECENTLY HE USED AGAINST MY...

Liajazz777 by Good Citizen / Bon Citoyen
  • 967 Views
  • 4 replies
  • 0 Bravos

Cant send pictures Samsung Galaxy S3

I have a Samsung Samsung Galaxy S3 that i recently unlocked and moved to public mobile. I am able to get and send text messages and able to get pictures messages but i am unable to send picture messages. My mobile data is on and working. How can i fi...

joetracey1294 by Good Citizen / Bon Citoyen
  • 4731 Views
  • 31 replies
  • 1 Bravos

Resolved! Not getting mobile data on LG Stylo 2 Plus

I also am not getting data on my Stylo 2 Plus K557. I get voice calls but no data. I also checked the IMEI of phone on your website and it says that it should work, see below. I also checked that the data is turned on. Please help.Your IMEI - 3593860...

ahsanupal by Great Neighbour / Super Voisin
  • 4195 Views
  • 13 replies
  • 0 Bravos

Which plan to buy

#Do not buy 90 days plan Public mobile because I have problems porting my phone number.#no refund on prepaid public mobile cellphone#Moderator is still trying to fix problems, it's about 8 days, still fixing it, why is it taking so long?I am sharing ...

Jencho by Great Citizen / Super Citoyen
  • 615 Views
  • 1 replies
  • 0 Bravos

No refund Prepaid plan

Only buy 30 day plan if you want to try Public Mobile.There is no refund.Some people have problems porting there phone number.

Jencho by Great Citizen / Super Citoyen
  • 1244 Views
  • 5 replies
  • 0 Bravos

Resolved! Refund - Charged two times when I switched to another plan

Hello, Could you answer how I can get refund if I was charged twice?My previous one-month plan ($42) ended on the December 5th and I did not extend it. On the 12th of December, I switched to the three-month plan ($135).However, the system charged me ...

afalk by Great Neighbour / Super Voisin
  • 1450 Views
  • 5 replies
  • 0 Bravos

Resolved! AutoPay Rewards Not Showing in Available Funds

Hi, I'm currently on a 90 day cycle and usually I would have $6 in my Available Funds for autopay. I noticed that right now it's $0 despite having AutoPay enabled (never turned it off). Can someone help please?EDIT: I've attached a photo. The system ...

Screen Shot 2017-12-14 at 2.07.28 AM.png
koko777 by Good Citizen / Bon Citoyen
  • 976 Views
  • 1 replies
  • 0 Bravos

Resolved! I paid for my plan but it is not working on my phone

Hi, I had a 3 months long plan that ended the 6th December. So the 10th December I paid for a new 3 months plan online by using codes that I bought in a mall (exactly like I did the first time). The problem now is that although I paid, I cannot phone...

service payment.PNG
federico00 by Great Neighbour / Super Voisin
  • 1720 Views
  • 5 replies
  • 0 Bravos

All TTC Stations Now Equipped With Cell Service

At this point Freedom Mobile is the only carrier to make use of the cell phone network. I hope Telus signs up.  https://www-thestar-com.cdn.ampproject.org/v/s/www.thestar.com/amp/news/gta/transportation/2017/12/13/all-ttc-stations-now-equipped-with-c...

Michael77 by Deputy Mayor / Adjoint au Maire
  • 2258 Views
  • 9 replies
  • 2 Bravos

Weird plan issue

So for the last couple of weeks I've been getting a call from Public Mobile delivering an automated message saying "My plan doesn't include talk" or something along those lines, which is silly, because clearly it does. I think it happens when someone...

Andand00 by Good Citizen / Bon Citoyen
  • 923 Views
  • 6 replies
  • 0 Bravos

Resolved! Plan Add Ons

I tried to add on a 10 day US roaming and talk and text bundle ($20.00) for an upcoming trip to the USA.  Can you tell me if this has been applied to my account?  I leave tomorrow. Thank you,Filippo Berna

filiberna by Great Neighbour / Super Voisin
  • 1013 Views
  • 2 replies
  • 0 Bravos
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