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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I need a 4 digit pin reset please. How?

Resolved! Reativevate phone

I did not know that the Visa card I was using was recalled. Therefore my AutoPay didn't go through. Now phone is deactivated. I want to change to a new credit card and get my phone in use again. I forgot or never had a password. I follow the steps ...

Resolved! Cannot make or receive calls, getting "talk not included in your plan" message even though it is.

Hi all, I activated my daughters old Iphone SE for my sister in law with a $15 plan back on Sept. 6, 2019 and was able to make and recieve calls on that date. On the 7th when I tried to give it to her I noticed that the call feature wasn't working. I...

Resolved! Locked iPhone 7??

So I got my daughter an iPhone 7 awhile back and she just used it for wifi around the house. Today I got a PM sim card and went to activate it and its saying not supported problem is I don't remeber who it was possibly locked too!? Any advice would b...

Resolved! AutoPay Reward of $2 is not applied

I have a $25 plan and I have set up AutoPay for my account, 3 periods of AutoPay is reflected on my account ($6 AutoPay Reward), but I am still paying $25. Why is that?

Resolved! I lost my phone

Hi, I just registered a public (with data) plan but I lost my phone. Can the public locate where my phone is and whether my phone is being used?

Paiement automatique

Il a passe deux fois dans mon compte bancaire comment etre rembourser

Resolved! None of my services are working

Hello i activated in store a 15.00 plan on froday and i have not be able to make a call at all. Online it says i have talk and text when i try to make a call it says i do not have a talk plan and when i try to call on a different phone the call ends ...

LG K4?

I have an LG K4 and for some reason I cannot send pictures yes I know about enabling my data. I have tried entering different APN settings and that doesn't seem to work I'm wondering if it's my phone or something with the network

Resolved! Is it possible to save and download voicemail messages and transfer them to a computer?

I have voicemail messages saved, but is there a way to save the file to a drive or a local computer hard drive?

Resolved! Porting Number from VOIP (TextNow)

I activated my sim yesterday, and when signing up I was given the option to port my number. I chose to port my TextNow number and it was written that porting numbers can take up to 2 hours. 12 hours later, I could send calls but when i was called the...

Can't receive calls from unknown numbers

hi! i'm new, but i've realized that i can only receive calls from numbers that i have already called, all other calls aren't received (don't go to voicemail), once i put the number into my contacts its fine, but until then, they dont come through. th...

Moto G7 Power phone

Is the Moto G7 Power compatible with Public Mobile?

Resolved! Would I still able to get a promotional deal.

I activated my cell phone with new 25 dollars plan on Wednesday, September 4th, went on public mobile website on September 7 and saw that there is a flash sale - that if I waited for 2 days, I would get 30 days for free - can I still get this promoti...

Can't recieve or send texts and calls

I have the $25 plan and I paid the $25 not long ago. However, I can't send or recieve any texts or calls. I checked in Self Serve to see if the payment had gone through, and it did. What should I do? I don't want this to be a waste of $25.

Accidentally chose wrong plan

I paid 35$ for the 1gb unlimited texting and calling plan and meant to be on the 60$ plan for 8.5gb with autopay. We got hit with a hurricane here in Nova Scotia and have no power so I used all the data in 1 dat, and am not able to contact you guys t...

USA roaming addon not working

Hello, I added a USA call, text, and data addon and it is not working. I am currently in the USA and I cannot send texts, call or use data. Can you please help me? Regards, Hpatel

Resolved! Cannot make call

Try to call a local number which has been called successfully many times. The automatic voice says I don’t have a long distance plan.

Resolved! Data

Hello i have set up for auto pay and it came out of my account yesterday but my 3g has not been added. It says I have used all my data even though I only paid for the renewal yesterday. Can someone help please

can't make calls

i have 100 min. plan. when i try to make a call i get message talk not included in plan. if i call new p.m. number i get busy signal.

Resolved! $10 plan

The $10 plan says 50 outgoing “International texts”. Are the incoming unlimited texts also “International “ because it doesn’t say so?

Resolved! Can you have more then one phone, set up with public mobile threw one bank?

think a incorrect email was used on my dads account

i think [email protected] was used it should be [email protected] now we can't sign in. edited by comuptergeek541: personal information removed

Can't recieve calls or access voicemail! Please help

Hi I havent been able to make or recieve calls or access my voicemail for 3 days now. Can someone please help me.It keeps saying no active long distance add on when I call voicemail.Text and data work fine.I need to be able to make and recieve calls ...

Resolved! I want to buy minutes for my daughter who lives in Alberta

I cannot buy the prepaid cards where I live. How can I buy one time use minutes for her? Thanks for any help. I can use my visa to pay for it.

Datally: data saving app by Google

Recently discovered Datally: data saving app by Google that lets you set a daily data limit and other data saving features. You can do some of this within Androids settings but the daily limit is a great feature to make sure you don't go over your da...

phone

will this service work on any phone

Double Charges

I switched my credit card payment from AMex to Mastercard and now I'm getting charged by both cards. I called Amex and they said I have to talk to Public Mobile. Who do I contact for this?

Data Package not connecting

Hi I have two public mobile numbers and both are having enough data package balance left. Since last night our both numbers data package is not connecting. Is it any technical issue after yesterday’s Hurricane in Halifax. We are using the numbers in ...

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