Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1727 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3474 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32863 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44577 Views
  • 182 replies
  • 30 Bravos

Interesting article on Google News feed

Saw  this article, thought it had some ommisions, but some interesting facts. https://globalnews.ca/news/4050708/best-cheapest-cellphone-plans-canada-2018/

mimmo by Retired Oracle / Oracle Retraité
  • 855 Views
  • 3 replies
  • 1 Bravos

Resolved! Porting while inactive status

I am curious about migrating/porting over when your account is not in active status. Since I'll be out-of-country during the end of my pre-paid period I disabled autopay until I come back. Hypothetically speaking, if there was a plan available (from ...

brainfreze by Great Citizen / Super Citoyen
  • 1805 Views
  • 2 replies
  • 0 Bravos

Spam from TELUS

Hi I got the call from 289-597-6799 folowing text message to push me from PM to KODDOO The guy has may phone name and information about me. WHy PM share this information without my permition?Why PM continue to push me out? Please stop do it and share...

Sergey by Good Citizen / Bon Citoyen
  • 1212 Views
  • 3 replies
  • 0 Bravos

Are zone plans coming to this service?

With the cellular landscape being so non competitive in this country, carries don't necessarily try to offer a superior product to their competitors.  It's more important to the bottom line to not "rock the boat".  Both Rogers and Bell have a zoned 3...

will13am by Oracle
  • 2605 Views
  • 28 replies
  • 1 Bravos

Resolved! Should I switch to the Koodo offer?

I've been contemplating for a while now and cannot decide, should I take advantage of the Koodo $40/$4GB offer and save myself the trouble since public mobiles post said not yet.... But left it open to this happening again. My feeling is that public ...

prezPM by Good Citizen / Bon Citoyen
  • 3668 Views
  • 13 replies
  • 0 Bravos

Resolved! Invalid SIM card Network locked SIM card inserted

Hi,Trying to get started but nothing is working for me.  Seems a maze of a bunch of places to log in, then I can pay but the card doesn't work.  I set up an account in one place then the system doesn't accept credentials.The phone is an unlocked Sams...

Bambam by Great Neighbour / Super Voisin
  • 18412 Views
  • 9 replies
  • 0 Bravos

conflicting info on my account pages

My account auto-renewed in January and I cannot tell if the data add-on I purchased in December was automatically added.I recently received a text from PM indicating I had reached 75% of my data allowance.  If that is actually accurate, it means the ...

ss.jpg ss.jpg
Skidood by Good Citizen / Bon Citoyen
  • 2159 Views
  • 12 replies
  • 0 Bravos

For the Moderators Team - A terrible way to run a business

I am one of the Fall 206 Promotion clients who received a text message with the 4GB/$40 offer for Koodo. Since it's actually more expensive than the $120/ 90 days and since I don't need Canada-wide "anytime" minutes, I was not interested in the offer...

MariaLoranger by Good Citizen / Bon Citoyen
  • 2919 Views
  • 25 replies
  • 8 Bravos

hi

can anyone help i logged into my account changed plan but can't call text or anything

josh1 by Good Citizen / Bon Citoyen
  • 1824 Views
  • 9 replies
  • 0 Bravos

new credit card

my credit card co. has mailed me a new credit card with a new #.in my efforts to pay my monthly bill, starting 1 mar., publicmobility.cawill not process payment with the new card. please advise. 

pirateinuk by Good Citizen / Bon Citoyen
  • 1196 Views
  • 5 replies
  • 0 Bravos

When will my data renew?

I ran out of data on my 90 day plan last month. My new 90 day plan renewed today, and I got a text message from Public Mobile saying "thank you for your payment, your plan has successfully renewed", but I still don't have usable data. When will my da...

nferracuti by Great Neighbour / Super Voisin
  • 1793 Views
  • 2 replies
  • 0 Bravos

Resolved! Koodo phone number Unable to transfer

Hi, Im getting an error transferring my Koodo Phone number. I get this error after clicking on "Check Eligibility".We were unable to transfer the phone number you entered. Try one of the following options:-  Make sure you entered your number correctl...

wsabuga by Good Citizen / Bon Citoyen
  • 4857 Views
  • 16 replies
  • 0 Bravos

Resolved! New SIM card on expired plan

Hello,I have an expired plan on an account that is still active. I want to activate the plan again (is posible to do it, right?) the problem is I've lost the SIM card associated to this account. Can I still get a new SIM card linked to this account i...

alexir by Good Citizen / Bon Citoyen
  • 877 Views
  • 1 replies
  • 0 Bravos

Resolved! Pas de data disponible !!

J'ai un gros problème, j'ai acheté un forfait de 30 jours avec appels, textes et 2Go de data (+2Go en prime) mais depuis l'activation de mon forfait, je n'ai toujours pas accès à la 3G... J'ai éteint et redémarré mon téléphone plusieurs fois mais rie...

SebGP by Good Citizen / Bon Citoyen
  • 1132 Views
  • 2 replies
  • 0 Bravos

Resolved! Earning Community Rewards before activating PM account

Few days before activating my PM account, I participated in Community and earned some badges. I am new here; does budges earn you the rewards? If yes… then after activating my account, I don’t see any Community Rewards applyed! Can this be fixed?Plea...

LEGO by Deputy Mayor / Adjoint au Maire
  • 2165 Views
  • 16 replies
  • 1 Bravos

US Roaming - Any thought of a 1-3 day plan option?

Taking a one day trip to the USA. I appreciate that PM recently added US roaming but any thought to adding a shorter 1-3 day roaming? Seems a shame to spend $20 for literally less than 24 hours (as I need the talk/text/data).  

torontokris by Town Hero / Héro de la Ville
  • 1428 Views
  • 8 replies
  • 0 Bravos

Unlimited calling (province wide)

Just got this carrier for the unlimited calling! (province wide calling/no text $22 ) for my elderly dad who has severe heart trouble. Reception is good...however, local calling only works for other cell phone numbers! Landlines (even across the stre...

calvin12 by Great Neighbour / Super Voisin
  • 1404 Views
  • 7 replies
  • 0 Bravos

Resolved! Locked SIM card

Can anyone tell me how to go to my plan or my account or ???  and determine if my SIM card is locked?  If it is not, how do I lock it.Reason:  SecurityA SIM card offers security for both the user's data and his or her calls. The cards can be locked, ...

Nonno by Great Neighbour / Super Voisin
  • 4620 Views
  • 12 replies
  • 1 Bravos

data not working

Data stoped working on phone # 905 xxx xxxx. Plan is suppose to be $120 for 90 days. Also does not auto pay.  The phone is associated with 905 xxx xxxx.

Huawei Y5 2017

Hi,  Just bought a Huawei Y5 2017 unlocked.  Will it work on public mobile? Here is a link to the phone specs: https://www.gsmarena.com/huawei_y5_(2017)-8640.php Thanks

Double_J by Great Citizen / Super Citoyen
  • 3166 Views
  • 26 replies
  • 0 Bravos

Resolved! Phone is not working

I payed my phone bill on feburary 27th because i was going away on a trip and my plan was due on march 1st, and my phone is not working now. i caled *611 and they told me my account balence is $30.00  can someone please help me solve this problem?

Need Help? Let's chat.