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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

account suspended

Ive been on autopay for months now all of a sudden i Have been suspended? I have a valid credit card and no service? what has happened?

Resolved! Voice mail

Are you able to turn off and disable voice mail? When I check my usage history it shows calls to voice mail but I don't have any calls on my iPhone history to match what is being counted with Public Mobile.

I had referred a friend in Feb 2019 but still did not receive Refer a friend credit

My friends Phone# xxx xxx xxxxRequest you to add my refer a friend rewards in my account Thanks,Gaurav Savla Edit: Phone number redacted by will13am. Please do not post personal information in the public fourm.

Resolved! Texting with pictures

Just a new (happy) member trying to figure out the “texting with pictures” feature on my $15. Plan. It is not a problem so far for me, as I also have the bonus 250 mb of data. But I would like to understand what’s happening.I have an iPhone 6s plus...

Resolved! How to send text message to china? Thanks.

How to send text message to china? Thanks.

Resolved! Just signed up! Moderator response time

Hi, My husband and I just switched to PM. We are Koodo customers. We both activated new lines and per instructions we both sent private messages to moderators to transfer our numbers from Koodo. My husband got a reply from a moderator and his number ...

New member.

I recently renewed my plan, but i haven't used up 5GB of my web from the previous plan and now I'm at 95%. I'd like to get my monies worth and receive what's included in my plan.

Can't pay with current balance

Hey guys, Today I bought a voucher downtown Toronto and it succesfully topped up my balance, but now when I try to make the payment it won't work. I added 40$ and the amount owed is also 40$. I click on "Make Payment" and then it refers me to the pa...

renew plan 1 day early

hi i need to renew my plan but there is no option to renew the same plan early. please help

Resolved! Unable to replace credit card

Hi, I tried to replace my credit card. But, it shows "Unable to process transaction. Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Pls contact your card issuer for more information." ...

PHONE # PORTED BY PHONE NOT UNLOCKED, NEED TO SWITCH NUMBER BACK TO OLD PROVIDER

My number was transferred to Public, but my phone was not unlocked by my old provider and so the new SIM will not work on my phone. Now my old provider will not unlock my phone because the number has been ported to public so I need to switch the numb...

No Data - Despite having paid for it...

Hello, I paid for a plan that shoud have 2GB of data. The phone and texting is working, but I still don't have data. I've previously had data working with this phone under this exact plan - my plan was temporarily suspended and then reactivated, and ...

SAMSUNG J2

NOT SURE IF MY PHONE IS COMPATIBLE. THE SEARCH BOX SHOWS THAT THE SAMSUNG J2 SUB-MODEL SM 00G IS COMPATIBLE, HOWEVER MY PHONE SHOWS THE MODEL TO BE A SAMSUNG J2 SUB-MODEL SM G532M. IS THIS SIMPLY AN EXTENSION OF SM 00G AND THEREFORE A COMPATIBLE PH...

Account

My account was overdrawn I need to have the situation rectified. How long does it take before someone gets back to me? Yours Michael

Resolved! can't pay or switch credit cards?

As the topic says i cant pay or switch credit cards - tried 3 cards including my business card and all get declined. But I know they're active as i work for the bank... something is happening!

Re: Community Technical Issues

Hi all, I joined PM on friday of last week and all was working fine on friday, saturday and sunday. This morning, when I call my pm #, the person answering does not hear anything but I can clearly hear the person... The same happens when I call anoth...

Resolved! Can't use my MasterCard to pay

Hi I have tried several times with my business credit card and called the band credit card.centre they say no deny so far.

Intermittent voice loss

I've noticed this morning that, when receiving voice calls, that there will be periods of time (eg. 20 - 30 seconds) where voice is just lost and neither I can hear the other person, nor can the other person hear me. Then, all of a sudden, voice is ...

received calls, but lost all the time?not even 1 minute

I have a problem with the phone call service lately, lost service continually. anyone can help? thanks

US Roaming

Have a quick question. I know PM uses both At&t and T-Mobile for US roaming but I have a question. What do you do when roaming? Do you keep your phone to automatic or search for one of the two? Reason I ask is because having family in the US I know t...

Cannot activate chip

I have tried to activate my chip twice now and it went to a 404 error screen after inserting my data for my number transfer. why is it doing this this is not a good start

Resolved! Data 3G or 4G

On my account page it shows data at 3G and also just data. Does this mean part of my data is at 3G and the other at 4G?cut and pasting from my account page—1GB Promo0 / 1024 MB250 MB at 3G speed116.591 / 250 MB

US roaming

Hi, I am wanting to purchase US roaming but I am confused by the "top up account" wording - I want to add $20 but I have accidentally added $40, and still dont know if I have successfully added roaming. Can someone please help?

Receiving Automated PM Calls

Hi there, I keep getting automated calls from PM about my plan. It says that calling is not included in my plan and to sign in and fix it but the plan that I'm on is supposed to include " Unlimited Canada-wide Talk." In the last week alone they've ca...

Resolved! Is this experience an agent/retailer scam?

Hi Everyone, Been a PM customer for a while, good experience and my son decided to switch over as well. I've decided to go the the same agent that set me up last time. I don't recall paying more than $10 for the SIM card (and account setup) at that t...

Resolved! Locked out

message"PUK"exhausted -you have exhausted all attempts to unlock your SIM.What do we do now?!?!?

Resolved! Transfer number problem -- need to "Contact Us"

I just activated my Public Mobile SIM yesterday and tried to transfer my cell number to the new SIM. I got a text from Public Mobile saying that I need to go to the website and click on "Contact Us" to complete the activation. But there is no "Contac...

unlocked phone has been locked to PM

Hello, My previously unlocked iPhone5 has been locked to PM and I am unable to use my other SIM card (traveling abroad). Can you please re-unlock my phone?

Resolved! Current TELUS customers

I’m thinking I know the answer but it’s always best to ask anyways...currently myself and hubby are TELUS customers. Both of us have a phone one year into the 2 year contract. I suppose if we want to use Public Mobile, even though it’s a subsidiary o...

Data uses?

I don't know what constitutes data - what can I do with the bonus1 GB of data you've given me?

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