@PS17 best to start your own topic @will13am can you move the above post.
what exatly is yoru issue payment error? are you an existing or new customer/activating an account?
if you have tried your credit card a couple times check with teh cc compay that it was not actually charged. make sure yoru cc address is teh same as your self serve.
you can try a different card or ask the moerators to look ino it for you.
more details on your ssue will help narrow down the correct route.
How can you get help with your account, activation, or service?
In your message please include:
- PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
- Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
- Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
- Messages are replied to during business hours and in the order they are received
- Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
- There is no need to send multiple messages.
Additional Useful Information:
- Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile
